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    MF Chappell Wine Merchant

    5.0 (4 reviews)
    Open 12:00 pm - 6:00 PM

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    3 months ago

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    5 years ago

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    Tobacco Shop and Gifts

    Tobacco Shop and Gifts

    1.0
    (2 reviews)
    5.9 mi

    HATEFUL & RUDE. Shop elsewhere…read more I was ignored when I walked in. I tried to strike up a conversation about the new merchandise, but I was still given the cold shoulder by the Arabic woman behind the counter. I thought she just didn't speak much and I left it alone. I stood at the count with my girlfriend for at least 5 minutes. We were not looking at the different displays, as we already knew what to ask for. She continued to walk around behind the counter and stock shelves. Another gentleman walks in, and the person springs to life! "Good Afternoon! Welcome! What can I get for you today?" Now feeling insulted, I tap my finger against the glass countertop. She then looks at me (for the first time in this entire encounter) to see that I am not amused. The gentleman that just walked in says that he wants, "a carton of smokes." She then asks him, "Is it okay if I take care of them?" Asking the person who just walked in if she could attend to the people who had been waiting for her acknowledgement is a bit insane, but she then goes on to tell my girlfriend that she can "walk yourself back here to decide what you want" instead of just listening to what my girlfriend told her she wanted. We were both deeply insulted. Once the purchase was complete, she did not thank us for our patience, our understanding, our business... just asked if we needed a receipt and then turned back to the man who came in and gave him a friendly smile. What was not communicated in this interaction was appearance, disability, veteran status, race, etc., because rude is rude. Even so, it warrants saying that I am a Veteran. Yes, we are minority citizens. Yes, the man who came in was a White gentleman. Being raised in Carteret County, I am no stranger to racism... but I am now having to adjust to being mistreated by other minorities? We shopped there monthly for a few hundred with each visit. Her behavior prompted a purchase for the bare minimum, and that business will never see another dime of my money. I am going to let all of my friends and family know that we are not welcome at this business.

    needed a pack of cigarettes so thought I'd give it a try as I know tobacco shops are usually the…read moremore affordable option when it comes to buying cigarettes WORST DECISION EVER! i asked for a SOFT PACK of Newport 100s (since theyre $1 cheaper than a box) he grabbed then scanned them price total $7.37 shows up on the computer display he immediately grabs a stack of papers (im assuming to see if price is right) as I'm unlocking my card when he sees I'm now getting my card out to pay he then quickly grabs a box of newports scans them I state "I specifically asked for a soft pack bc they're $1 cheaper then a box" him-ik I give discount *discount of $0.50* the Computer display shows a breakdown of your purchase he completely Cancelled out the first order of the soft pack an after scanning the box its now showing Discounts-$0.50 Fees-$0 Total-$9.53 At this point I'm already frustrated So I make sure to confirm the new total with him stating "$9.53 is what I pay correct?" He replies "yes" I complet transaction only to see my card is charged $10.10 I tell him this his reply is fee to use card I say not only did I confirm my total price with you when you were already aware of my payment method you never stated there's a fee and yet your computer screen shows the fee as ZERO DOLLARS $0! he quickly clears the screen I ask for a receipt to which he replies "sorry I already completed the sale can't give receipt now" Never going back there an I suggest you not to either unless you have money to waste

    MF Chappell Wine Merchant - beer_and_wine - Updated August 2026

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