UPDATE: I recently made another appointment to see Dr. Palumbo for a different procedure. I…read morearrived 10 minutes before my scheduled appointment time and found two patients already in the waiting room. Fifteen minutes past my appointment time I asked the receptionist how long it would be before Dr. Palumbo would see me. The receptionist seemed to cast my concerns aside, stating Dr. Palumbo was performing surgery. I asked what that had to do with my appointment time, as I was on leave from my job. After being treated so dismissively, I just asked for an excuse note so I could return to work. It appears that my initial experience of waiting an excessive amount of time to be seen was not an anomaly. I loathe it when medical providers triple, quadruple book patients for the same time, as if people have nothing to do but sit around and wait for them. Greed seems to be the underlying factor, and I, for one, will not abide anyone taking me or my time for granted. To his credit, Dr. Palumbo did call me to apologize, but when I tried to explain to him that a simple phone call asking me to re-schedule would have been acceptable, he over-talked me. Thus, the downgrade.
Just as other reviewers wrote, Dr. Palumbo and his staff are superb! He has excellent chair-side manner, he's jovial and compassionate, very down to earth, and most importantly, competent! He called to check on me after my extraction, re-iterated the post-op instructions, seemed genuinely concerned about my well-being and asked me if I had any additional questions. (I don't recall ever receiving this kind of attention from a medical professional after a visit. He also gives his cell number so you can contact him directly, instead of going through after-hour service, if necessary.) I am extremely happy that I took a chance on this oral surgeon, who hasn't lost old-school values, as many other providers seemingly have. One drawback: I did have to wait about 40 minutes to be seen, but I hope this was only due to my being a new patient with added registration/insurance verification procedures. (I strongly suggest new patients either complete forms online or print out, complete and bring to first appointment.) Kudos, Team!