I am a Hair Replacement Specialist and Owner of All About Hair. I am extrememly disappointed in the lack of service and quality I received in dealing with Metropolitan also known as International Hair Designs Corporation. I have been in the Hair Replacement business for 40+ years and have never experienced so many problems.
I sent 3 hairpieces for repair and adding of hair back in May 2012 and was promised a turnaround time of 6-8 weeks. I service clients who have hair loss due to chemotherapy, alopecia and other hair loss so time is of the essence. I was given excuse after excuse as to why it was taking so long to return the hairpieces. After months of waiting and upset clients who had already paid, I was referred to Chris the manager.
It is now January and I am just now receiving all the hairpieces back. I had to send them back prior as the hair I sent to be added was not and the repairs looked like a child did it. dealing with this company has been a complete nightmare. I had to pay money out of my pocket to replace hair and accomodate clients during the long wait of 8+ months. After so many failed attempts I am through with this company as the repairs are still not satisfactory. Do not do business with International Designs aka Metropolitan Hair unless you want to waste your time and money.
I rate this company at zero stars and I am reporting them to the better business bureau. All I got was excuses and empty promises. read more