Nice Job you guys. Thanx. Fordham and Jerome is a nice…read morelocation But a better location would be Fordham and Major D. Cool? Nice views of the Harlem river Let's go for a swim

Unreal experience why does the security guard act like a doorman? Directing me to the front desk…read moreonly for me to have to go to the self checkin that I was already on my way to do. Having to say outloud to the person at the front desk that I am here to see a doctor. I mean really, am I here to do food shopping or what? Really unbelievable I honestly feel like my privacy was put out there for everyone one to know my business. I will see what my lawyer has to say about this. I would rate this experience a zero if I could.

This place did everything it could do with grace and efficiency. I was a walk-in, limping, and I…read morewas given one page (!) to fill out, and I didn't have time to read the book i'd brought. I was seen my medical assistant Jessica, who was friendly and expert; then Dr. Katkovsky came in, looked closely, listened closely, and gave me both an explanation, a prediction, and an antibiotic. On the way out, I got papers from Tabitha, who was equally friendly and efficient. The whole visit was delightfully compact; everyone laughed at my nervous-patient jokes, and I went out into the night feeling that I had been treated extra-kindly by informed human beings. I know this isn't the stereotype of urgent care, and people in pain always see flaws, but this place is GREAT. I don't want to have a reason to come there again, but I would be comforted if I had to.

Went in complaining of fever /body aches/chills/ throat and ear pain. They gave me a Covid test…read morewhich consisted of barely touching the inside of my nose for 4 seconds total. The Dr never touched my glands or looked into my throat or ears. He then tried to prescribe me ibuprofen and Zyrtec!!!!!I straight up said I know my body this is not allergies. Complete waste of time and money and I will never go back here.

Essen Healthcare is a truly dynamic and well intentioned healthcare company. It's great that they…read morehave this modest, but impactful clinic in the neighborhood.

Great hospitality. Front desk is very helpful and knowledgeable. Its now my first option…read more Definitelty, beats waiting in the ER for 6 hour.

Very friendly staff. Clean environment and great care. The wait is not super long. I would…read morerecommend coming here.

No venga aquí si valoran su tiempo se los digo también son muy in respetuoso en la entrada y los…read moredoctores no tiene mucha en la cabeza Se lo diga de experiencia

First time at a clinic ever. Lady at front desk is lovely, overall staff is alright. The people who…read morework on the phone system lack knowledge on the department they're supposed to be specialized in. Hung up on me immediately or transferred me to different person within the same department. Ended up being hung up on without any answered or solutions to my concerns and questions with an attitude about a bill that seems very off. I should've believed the reviews.

ugh, this place. I went for a COVID test since Jacobi Hosp. stopped taking people and I needed it…read morefor my job. It was the worst experience of my life. the first woman stuck me wrong drawing my blood. first she tied the tourniquet wrong and then she went in my vein wrong bc when she attached the vacutube to the butterfly the blood wasn't moving. I also knew she made a mistake because she said, "uh oh." I told her she was hurting me to which she promptly removed the needle (with the tourniquet still on). second guy did a marginally better job. he drew it from my hand and was having issues getting the blood as well. my hand was swollen the rest of the day. it was traumatizing I will never go there again.

The type of care in the past was scary. To be honest, I have not been here since COVID. The place…read morewas packed with people on top,of each other, and my result was lost. The state finally found it. My problem now was I had an issue with my ears, I arrived at 7:30 pm and they were closed. Closing time was 8pm. My friends talked me into going there because it was close. Ha. Thank goodness I was not bleeding or had a sprain.

Went in for evaluation of flu. They did not follow through with sending the scrip to the pharmacy…read moreI designated (this was on a Sunday morning). I finally called my primary MD office Monday morning and they called in a script to the pharmacy. I waited over 24 hours to get flu med. And, they could not find name of doc in their facility who saw me or name of med prescribed. To add insult, they sent a "survey" and buried in it was a request for credit card info. Sleazy!! ZERO care!!

Highly recommend this facility. All employees from front desk, nurses and doctors are all…read moreextremely nice and knowledgeable.

PSA: Please avoid this facility at all costs. I was treated with the wrong medication…read more On the morning of 11/28/2025, I went to CitiMD for treatment for a urinary tract infection (UTI). I was seen by a physician who collected a urine sample, confirmed that I had a UTI, and prescribed medication. I had the prescription filled immediately and paid $48.50; I do not have prescription drug coverage. I took one pill when I got home and another around 11:00 p.m. I continued the same regimen on Saturday, Sunday, and Monday morning, for a total of seven doses. On Monday, 12/1, I received a call from the Customer After Care Center in the Philippines informing me that I had been prescribed the wrong medication. I was told that I would need to return to CitiMD for treatment. I explained that this would require another co-pay and another $48.50. I asked whether she could call my pharmacist with the correct prescription, but she said she could not. I asked her to refund me my original co-pay & the cost of the prescription. She laughed. I did not laugh. She insisted I contact CitiMD. I am deeply concerned that I took seven doses of the wrong medication before being notified of the error. I am also concerned that it took three and a half days to inform me that the prescription was incorrect. Given the seriousness of this situation, I believe the prescribing doctor should be held accountable. I suspect malpractice. When I contacted CitiMD, I was met with everything except kindness. Their priority was protecting the doctor -- a full-on cover your ass operation rather than addressing my concerns. The customer service was the worst I have ever experienced. I was hung up on three separate times and left on hold for two hours. They refused to let me speak with the attending physician on duty that day. Instead, they continued to point me in the direction of the Philippines Customer After Care Center even after I explained the Philippines wanted nothing to do with me. Since I could not get a call back, I decided to see my PCP to receive proper medical care. He was alarmed by what I had experienced. Given the circumstances outlined above, it is reasonable that I will not be paying the $31.65. I contacted Social Security, explaining that garnishing $31.65 from my check would only escalate the situation further.

Good spot quick in and out everytime I'm there good service and employees got taken care of every…read moretime I go !

Got tested on the 8/22 been more then 14 days. Do not go here if you are waiting for your covid…read moretest results in order to return back to work.

Such a great experience from start to finish. Do show up at least an hr before they close, though!…read more I spent the night before at mt sinai ER for 9 hrs and got disregarded and an advil. The overseeing dr was about 22 and spent 20 seconds with me after a 7 hr wait. I walked out at 3 am. I sure the bill will be astronomical. I returned the next day to a dr at this urgent care instead. First thing I noticed was that it was 10x cleaner than mt sinai. No dirty diapers or garbage around. Spotless. I was checked in digitally and waited maybe 2 minutes for my appointment, which the dr spent at least 8 minutes with me and actually listened. I was tested for strep and flu immediately, unlike the hospital, where the dr "guessed" it was viral. I was sent home to rest with 2 scripts called in immediately. Payment $25 copay, they took my flex benefit card off my phone no problem. Unless you are literally about to die, go here, not the ER.

I am writing this as an update regarding my experience with CityMD…read more As of today (April 7), I am still dealing with the consequences of a mishandled drug screening that took place back in December. I received a job offer that same month, and due to multiple errors on CityMD's end including failure to administer the correct tests and incorrect paperwork I was forced to repeat the entire process more than once. Because of these mistakes, my onboarding process has been significantly delayed, and I have experienced a loss of income and opportunities that were completely out of my control. What is most concerning is not just the error itself, but the lack of accountability and proper communication throughout the situation. As a patient, I trusted that the staff handling regulated screenings would follow the correct procedures. Unfortunately, that was not the case. At this point, I am exploring further steps, including seeking legal guidance, due to the impact this situation has had on my employment and finances. I hope this serves as feedback for improvement, as situations like this can have serious consequences for individuals relying on these services for their careers

Complete opposite of "prompt" care. I went with quite a lot of pain that I really needed checked…read moreout ASAP. When I walked in they said the doctor was out and they weren't sure when they would be back, probably an hour. So I decide to wait. 45 min later the receptionist says she just spoke to the doctor and it will be one MORE hour. I then left. Very horrible way to run an URGENT care for the ONLY doctor to not only be OUT but unreachable for 45 min to find out that they would still need another hour to return? So they get paid for 2 hours of not actually even being there and losing customers? Very disappointing

This location needs to be renamed as NON-urgent Care Center. With extremely limited hours and care…read moresecured only with an appointment, these are way too many obstacles for what an urgent care center is supposed to be. My friend and I were misled by the public info we had via Yelp and Google. We traveled here for help with none to be found. We lost precious time having to research, travel and wait to be seen at a different center.