Front Office Staff are nice. My Medical Assistant Dallaina…read morewas thoughtful, caring and respectful. Dr. Michaeli was in fact one of the best medical professionals I had the pleasure of meeting yesterday evening. My visit required out of the box ingenuity which she handled with perfection. Dr. Michaeli was informative and treated me with respect, honesty and Hippocratic Oath real time experience.

It is 9/2 at 630 pm. I arrived at 540 for a pre-employment urine test. The black female in the…read morefront informed me to send my info for the drug test. Her name is SSELLERS. she walked away for about 15 minutes flirting with a male patient in the back while I await her to receive my email. How long does it take for an email to go through. After sitting for 15 minutes I literally went to the other receptionist for her to assist me. She ended up giving me the registration paperwork I could have completed 30 minutes prior. So sad Them after she left the front for an extended time, grabs her bag and goes into the office. Said not one word or follow up. This is why you need to be careful who represent your clinic. I will never come back here

Had a great experience here. The facility is very clean & spacious…read more Had a terrible fall, came in right away. Staff at the front desk helped get me checked in asap. Waited a bit, only because there might've been just a few doctors that night. Dr Laura was exceptional! Very kind & gentle with my situation. Listened! & answered all my questions & concerns, didn't rush me at all. She wrapped my foot up with such care! I really appreciate her & what she was able to do! They provide a wheelchair to help you into the room to see the dr & X-ray room. The gentleman who took me around was so kind! Despite my injury I really was very glad i came into this urgent care to help give me answers on what I should do next! After checking out I got a list of the drs I could see next that accept my insurance, Very helpful!

I rammed my finger and my hand began to swell. Before coming to this urgent care, I checked their…read morewebsite to make sure they do x-rays and their website stated they did. Once in a room, I'm told they don't have their x-ray person there today and want to send me several miles away to a place that does x-rays after my visit here. Extremely inconvenient and false advertisement on their website.

Essen Healthcare is a truly dynamic and well intentioned healthcare company. It's great that they…read morehave this modest, but impactful clinic in the neighborhood.

Great hospitality. Front desk is very helpful and knowledgeable. Its now my first option…read more Definitelty, beats waiting in the ER for 6 hour.

Very friendly staff. Clean environment and great care. The wait is not super long. I would…read morerecommend coming here.

No venga aquí si valoran su tiempo se los digo también son muy in respetuoso en la entrada y los…read moredoctores no tiene mucha en la cabeza Se lo diga de experiencia

What a nightmare. Arrived 4:00pm for an OCC-MED appt. Took them 2 whole hours just to draw blood…read more First and last time I ever come to this location. Avoid at all costs. On top of that, you hear everything from outside the doors.

First time at a clinic ever. Lady at front desk is lovely, overall staff is alright. The people who…read morework on the phone system lack knowledge on the department they're supposed to be specialized in. Hung up on me immediately or transferred me to different person within the same department. Ended up being hung up on without any answered or solutions to my concerns and questions with an attitude about a bill that seems very off. I should've believed the reviews.

The type of care in the past was scary. To be honest, I have not been here since COVID. The place…read morewas packed with people on top,of each other, and my result was lost. The state finally found it. My problem now was I had an issue with my ears, I arrived at 7:30 pm and they were closed. Closing time was 8pm. My friends talked me into going there because it was close. Ha. Thank goodness I was not bleeding or had a sprain.

Went in for evaluation of flu. They did not follow through with sending the scrip to the pharmacy…read moreI designated (this was on a Sunday morning). I finally called my primary MD office Monday morning and they called in a script to the pharmacy. I waited over 24 hours to get flu med. And, they could not find name of doc in their facility who saw me or name of med prescribed. To add insult, they sent a "survey" and buried in it was a request for credit card info. Sleazy!! ZERO care!!

PSA: Avoid this facility. CitiMD canceled their collection agency for the $31.65; however, they…read morerefused to refund me $48.50 for the wrong medication their doctor prescribed. Keep in mind my insurance paid everything except the $31.65 On the morning of 11/28/2025, I went to CitiMD for treatment for a urinary tract infection (UTI). I was seen by a physician who collected a urine sample, confirmed that I had a UTI, and prescribed medication. I had the prescription filled immediately and paid $48.50; I do not have prescription drug coverage. I took one pill when I got home and another around 11:00 p.m. I continued the same regimen on Saturday, Sunday, and Monday morning, for a total of seven doses. On Monday, 12/1, I received a call from the Customer After Care Center in the Philippines informing me that I had been prescribed the wrong medication. I was told that I would need to return to CitiMD for treatment. I explained that this would require another co-pay and another $48.50. I asked whether she could call my pharmacist with the correct prescription, but she said she could not. I asked her to refund me my original co-pay & the cost of the prescription. She laughed. I did not laugh. She insisted I contact CitiMD. I am deeply concerned that I took seven doses of the wrong medication before being notified of the error. I am also concerned that it took three and a half days to inform me that the prescription was incorrect. Given the seriousness of this situation, I believe the prescribing doctor should be held accountable. I suspect malpractice. When I contacted CitiMD, I was met with nothing but rudeness. Their priority was protecting the doctor -- a full-on cover your ass operation rather than addressing my concerns. The customer service was the worst I have ever experienced. I was hung up on three separate times and left on hold for two hours. They refused to let me speak with the attending physician on duty that day. Instead, they continued to point me to the Philippines Customer After Care Center, even after I explained that the Philippines wanted nothing to do with me. Since I could not get a call back, I decided to see my PCP to receive proper medical care. He was alarmed by what I had experienced. Given the circumstances outlined above, it is reasonable that I will not be paying the $31.65. I contacted Social Security, explaining that garnishing $31.65 from my check would only escalate the situation further.

They made me co-pay $100 and all the Dr. could say was he couldn't help me because I should see my…read moreDr. or go to ER if the pain continues. That was all he could do. So why the co-pay and billing of my insurance for what

Good spot quick in and out everytime I'm there good service and employees got taken care of every…read moretime I go !

Got tested on the 8/22 been more then 14 days. Do not go here if you are waiting for your covid…read moretest results in order to return back to work.

Went early and we were seen really quick. Everyone on the staff was super nice and competent when…read moredealing with my sick daughter. Thanks CityMD

I am writing this as an update regarding my experience with CityMD…read more As of today (April 7), I am still dealing with the consequences of a mishandled drug screening that took place back in December. I received a job offer that same month, and due to multiple errors on CityMD's end including failure to administer the correct tests and incorrect paperwork I was forced to repeat the entire process more than once. Because of these mistakes, my onboarding process has been significantly delayed, and I have experienced a loss of income and opportunities that were completely out of my control. What is most concerning is not just the error itself, but the lack of accountability and proper communication throughout the situation. As a patient, I trusted that the staff handling regulated screenings would follow the correct procedures. Unfortunately, that was not the case. At this point, I am exploring further steps, including seeking legal guidance, due to the impact this situation has had on my employment and finances. I hope this serves as feedback for improvement, as situations like this can have serious consequences for individuals relying on these services for their careers

Complete opposite of "prompt" care. I went with quite a lot of pain that I really needed checked…read moreout ASAP. When I walked in they said the doctor was out and they weren't sure when they would be back, probably an hour. So I decide to wait. 45 min later the receptionist says she just spoke to the doctor and it will be one MORE hour. I then left. Very horrible way to run an URGENT care for the ONLY doctor to not only be OUT but unreachable for 45 min to find out that they would still need another hour to return? So they get paid for 2 hours of not actually even being there and losing customers? Very disappointing

This location needs to be renamed as NON-urgent Care Center. With extremely limited hours and care…read moresecured only with an appointment, these are way too many obstacles for what an urgent care center is supposed to be. My friend and I were misled by the public info we had via Yelp and Google. We traveled here for help with none to be found. We lost precious time having to research, travel and wait to be seen at a different center.