the lady with curly hair that is at the front desk denied me and my significant other service . we…read morepreviously visited for a visit cause were in the shelter. the tall African American lady said we are able to do a physical and now all of a sudden we couldn't with this lady. she gave me an attitude when she asked why we didn't come back for results of a shot we didn't need in the first place. So yeah don't go there to many attitudes, if you guys don't like your jobs or are miserable , quit and stop projecting onto others.

Nice Job you guys. Thanx. Fordham and Jerome is a nice…read morelocation But a better location would be Fordham and Major D. Cool? Nice views of the Harlem river Let's go for a swim

This place did everything it could do with grace and efficiency. I was a walk-in, limping, and I…read morewas given one page (!) to fill out, and I didn't have time to read the book i'd brought. I was seen my medical assistant Jessica, who was friendly and expert; then Dr. Katkovsky came in, looked closely, listened closely, and gave me both an explanation, a prediction, and an antibiotic. On the way out, I got papers from Tabitha, who was equally friendly and efficient. The whole visit was delightfully compact; everyone laughed at my nervous-patient jokes, and I went out into the night feeling that I had been treated extra-kindly by informed human beings. I know this isn't the stereotype of urgent care, and people in pain always see flaws, but this place is GREAT. I don't want to have a reason to come there again, but I would be comforted if I had to.

Went in complaining of fever /body aches/chills/ throat and ear pain. They gave me a Covid test…read morewhich consisted of barely touching the inside of my nose for 4 seconds total. The Dr never touched my glands or looked into my throat or ears. He then tried to prescribe me ibuprofen and Zyrtec!!!!!I straight up said I know my body this is not allergies. Complete waste of time and money and I will never go back here.

Essen Healthcare is a truly dynamic and well intentioned healthcare company. It's great that they…read morehave this modest, but impactful clinic in the neighborhood.

Great hospitality. Front desk is very helpful and knowledgeable. Its now my first option…read more Definitelty, beats waiting in the ER for 6 hour.

Very friendly staff. Clean environment and great care. The wait is not super long. I would…read morerecommend coming here.

No venga aquí si valoran su tiempo se los digo también son muy in respetuoso en la entrada y los…read moredoctores no tiene mucha en la cabeza Se lo diga de experiencia

I visited City MD after Christmas to address my overwhelming cold symptoms…read more I walked in and the front desk person was somewhat helpful to register me. I was not sure of my copay and she was not sure either about billing, so called my insurance company etc. it took them almost 30-40min to get me in the system and taken in the exam room. The assistant was very kind. It is a pity that I don't remember her name but she was the best part of this visit. She really did make sure to take all my symptoms into account and listened to me. She did make sure I received my medicine at my pharmacy. They did a flu test to make sure I am not under the flu. The doctor was quick and on point. He seemed very busy and in and out to the room. Overall the 3stars goes to quality of care and the lovely assistant. What really makes this experience hard to count as a great one is that, the overall visit was so slow. From the registration to the exam room, from the doctor visit to prescription, it took me 2h to get out with a lot of frustration. I was really short in time to pick up my daughter- which I brought up several times. But nothing was able to expedite the process.I understand delays when a place is packed but it seemed to me that clinic was deserted and I saw two patients in the clinic at the time. Not sure what is the exact cause. Overall, the visit was okay but I chose not to go back to this clinic due to various reasons: one is long processing time and also the fact that traffic in this area is very hectic, hard to find a parking. Last reason is when I called them today, whether they take appointments or not, the person over the phone was not very kind or helpful (just saying "no we don't" doesn't really help) And it appears that with a little search, I was able to find another urgent care closer to me and which did perform better at the turn over time with pleasant customer service.

What a nightmare. Arrived 4:00pm for an OCC-MED appt. Took them 2 whole hours just to draw blood…read more First and last time I ever come to this location. Avoid at all costs. On top of that, you hear everything from outside the doors.

The type of care in the past was scary. To be honest, I have not been here since COVID. The place…read morewas packed with people on top,of each other, and my result was lost. The state finally found it. My problem now was I had an issue with my ears, I arrived at 7:30 pm and they were closed. Closing time was 8pm. My friends talked me into going there because it was close. Ha. Thank goodness I was not bleeding or had a sprain.

Went in for evaluation of flu. They did not follow through with sending the scrip to the pharmacy…read moreI designated (this was on a Sunday morning). I finally called my primary MD office Monday morning and they called in a script to the pharmacy. I waited over 24 hours to get flu med. And, they could not find name of doc in their facility who saw me or name of med prescribed. To add insult, they sent a "survey" and buried in it was a request for credit card info. Sleazy!! ZERO care!!

PSA: Avoid this facility. CitiMD canceled their collection agency for the $31.65; however, they…read morerefused to refund me $48.50 for the wrong medication their doctor prescribed. Keep in mind my insurance paid everything except the $31.65 On the morning of 11/28/2025, I went to CitiMD for treatment for a urinary tract infection (UTI). I was seen by a physician who collected a urine sample, confirmed that I had a UTI, and prescribed medication. I had the prescription filled immediately and paid $48.50; I do not have prescription drug coverage. I took one pill when I got home and another around 11:00 p.m. I continued the same regimen on Saturday, Sunday, and Monday morning, for a total of seven doses. On Monday, 12/1, I received a call from the Customer After Care Center in the Philippines informing me that I had been prescribed the wrong medication. I was told that I would need to return to CitiMD for treatment. I explained that this would require another co-pay and another $48.50. I asked whether she could call my pharmacist with the correct prescription, but she said she could not. I asked her to refund me my original co-pay & the cost of the prescription. She laughed. I did not laugh. She insisted I contact CitiMD. I am deeply concerned that I took seven doses of the wrong medication before being notified of the error. I am also concerned that it took three and a half days to inform me that the prescription was incorrect. Given the seriousness of this situation, I believe the prescribing doctor should be held accountable. I suspect malpractice. When I contacted CitiMD, I was met with nothing but rudeness. Their priority was protecting the doctor -- a full-on cover your ass operation rather than addressing my concerns. The customer service was the worst I have ever experienced. I was hung up on three separate times and left on hold for two hours. They refused to let me speak with the attending physician on duty that day. Instead, they continued to point me to the Philippines Customer After Care Center, even after I explained that the Philippines wanted nothing to do with me. Since I could not get a call back, I decided to see my PCP to receive proper medical care. He was alarmed by what I had experienced. Given the circumstances outlined above, it is reasonable that I will not be paying the $31.65. I contacted Social Security, explaining that garnishing $31.65 from my check would only escalate the situation further.

Highly recommend this facility. All employees from front desk, nurses and doctors are all…read moreextremely nice and knowledgeable.

Good spot quick in and out everytime I'm there good service and employees got taken care of every…read moretime I go !

Got tested on the 8/22 been more then 14 days. Do not go here if you are waiting for your covid…read moretest results in order to return back to work.

Went early and we were seen really quick. Everyone on the staff was super nice and competent when…read moredealing with my sick daughter. Thanks CityMD

I am writing this as an update regarding my experience with CityMD…read more As of today (April 7), I am still dealing with the consequences of a mishandled drug screening that took place back in December. I received a job offer that same month, and due to multiple errors on CityMD's end including failure to administer the correct tests and incorrect paperwork I was forced to repeat the entire process more than once. Because of these mistakes, my onboarding process has been significantly delayed, and I have experienced a loss of income and opportunities that were completely out of my control. What is most concerning is not just the error itself, but the lack of accountability and proper communication throughout the situation. As a patient, I trusted that the staff handling regulated screenings would follow the correct procedures. Unfortunately, that was not the case. At this point, I am exploring further steps, including seeking legal guidance, due to the impact this situation has had on my employment and finances. I hope this serves as feedback for improvement, as situations like this can have serious consequences for individuals relying on these services for their careers

Complete opposite of "prompt" care. I went with quite a lot of pain that I really needed checked…read moreout ASAP. When I walked in they said the doctor was out and they weren't sure when they would be back, probably an hour. So I decide to wait. 45 min later the receptionist says she just spoke to the doctor and it will be one MORE hour. I then left. Very horrible way to run an URGENT care for the ONLY doctor to not only be OUT but unreachable for 45 min to find out that they would still need another hour to return? So they get paid for 2 hours of not actually even being there and losing customers? Very disappointing

This location needs to be renamed as NON-urgent Care Center. With extremely limited hours and care…read moresecured only with an appointment, these are way too many obstacles for what an urgent care center is supposed to be. My friend and I were misled by the public info we had via Yelp and Google. We traveled here for help with none to be found. We lost precious time having to research, travel and wait to be seen at a different center.