If I could leave a negative review, I would. One star is far too good for this salesman and company. Shanan Lippert (I believe the manager?) at the Olean Metro Mattress location is an outright liar. He told me everything he could to complete the purchase of a ridiculously over-priced mattress, lying repeatedly about the financing. I have PROOF of all that he guaranteed me via text, so I filed a BBB complaint and thought i was getting somewhere, but no ... I wasn't. The company did not care that he had lied (did I mention, he lied REPEATEDLY?) and would not do what it could to secure a positive outcome for this customer. They are out for the sale - bottom line. Mr. Lippert sold himself to me as a helpful, friendly and competent salesman. Do not let the facade fool you. Shanan Lippert will lie, and lie and continue to lie. He will appear to be kind and to care about you, the consumer, but he is nothing short of a predator. And ... when you try to get back in touch with him, it's just crickets. Also, don't fall for the "pillow and mattress protector" crap he tries to get you to buy. I never received mine - and when I finally DID get in touch with him, he told me that they were "out of stock" but that when they were back in stock, he would let me know. This may seem feasible if not for the fact that by the time I was sick of waiting and asked him where they were, it had been over a month. (Supposedly purchasing the pillow and mattress protector qualifies you for the 90 day satisfaction guarantee) I find it extremely difficult to believe that they were out of stock for that long. This man, and the company he serves, do NOT care about honesty and integrity. Oh, and the mattress was NOT that comfortable. Just don't do it, folks. Trust me. read more