Exceptionally disappointed and shocked at the totally unprofessional and dishonest experience we had with the young woman working at Metro Lakes Marina. We planned a nice quiet fall afternoon on the lake, what we got was completely disrespectful and dishonest service from someone who obviously had better things to do, or a chip on her shoulder. I will never do business with them again and would strongly advise looking elsewhere for your Lake Minnetonka rental or other services. Here's how it went for us, it's long but I don't want to leave anything out:
- we showed up for our 3pm rental and door was locked, no one was working, not a great start
- we called the # which was forwarded from the business to a home or cell phone, a woman answered, was very apologetic that no one was there, said they were "closed for maintenance". She said she would make it right and would call us back. So far not great, but not that bad.
- she called back and said she would come out in 20 minutes, which she did - still promising we'd get out on the lake though a half hour late.
- we went inside, where she immediately told us they don't do afternoon rentals this late in the season, so we'd have to be off the lake an hour earlier than our agreement said... she didn't ask, just stated that's how it was going to be. Not so good, but we agreed that was fine.
- she then told us that she doubted any of the boats were ready to go, and she wouldn't know how to get them ready, which made me wonder why she came out in the first place. Getting worse.
- this was a reschedule from a previous reservation made for 8/28, just for clarification going forward
- you could tell just by how she was acting and her exasperated tone she had no interest in helping us, but she went the extra mile to make sure we knew how little she wanted to be there when she told us that we had been a no-call/no-show on the original rental date, 8/28, which was incorrect as we had called to reschedule due to weather, though she told us we had not done so. She asked us who we talked to, we told her a young man, and she said she had no idea who that would be, she didn't believe we had called, basically calling us liars.
- we showed her our phone, which had multiple calls made to the marina, one the day before our rental and one the day of the rental, which made her change her mind and say we HAD called, the day before our rental, and had in fact talked to her. Wow.
- she continued to tell us that we had not called on the actual day of our rental, even though our phone record and length of call proved she was wrong.
- out of the blue she changed her mind, and said we HAD called on the 28th and talked to her "sub", but had not rescheduled our rental, even though we had. She said we absolutely had not, and there was nothing she could or more accurately would do to help us, and she wasn't saying it nicely. Being called a liar isn't something I put up with, especially from someone as incompetent and dishonest as she had proven to be.
I have to believe she came out to the marina, realized there were no boats ready to go out, and decided that instead of asking how she could make the situation right, she went on the defensive and put on an attitude of "I'm right, you're wrong, and there's nothing you can do about it". I'm not all about the customer always being right, but the lack of professionalism and complete dishonesty about this woman makes me think she's either a total idiot, had somewhere much better to be, or was on something. I don't say that jokingly, or lightly. It was in all seriousness that bad.
This is the first and hopefully only negative review I ever write on here. read more
