A bottle of red wine had spilled all over my table cloth, cloth napkins and my clothing. I brought the items to Metro Cleaners and the young woman behind the desk was so sympathetic and reassured me that they could take care of everything. AND THEN... an older lady from the back came out and started SCOLDING me for bringing the items an hour before closing, lecturing me that I should have brought them in the day before. I tried to explain that the accident JUST happened, but she repeatedly interrupted and overtalked, telling me I was inconsiderate for bringing in laundry for them so close to closing time ("Why are you coming in NOW? You should have come in yesterday! How can you expect us to clean this for you when we are closing in an hour! Yesterday would have been better for us!!!" etc).
She obviously had zero customer service skills (or regular human interaction skills) and places her needs before potential customers'.
Avoid this place unless you like being treated like a dog that crapped in the house. read more