Dropped my clothes on a Monday and was done by Wednesday!! Amazing service and great customer…read moreservice

I dropped to jackets to be fixed just over a week ago. Called the Friday before I was to pick them…read moreup to confirm they would be open, on remembrance day was told they were and to come by, got there at 1:30 closed. Went back on the 13th arrived at 10:04 nothing waited a half hour and nothing. Went back at 3:30 and still nothing called and voice mail is full. At this point this is fraud and theft let alone false advertsing. Do not waste your money here!

My last two retail experiences at Yana Alterations have been very unfortunate. I will give both of…read morethese experiences a Grade of F- - (0.00). I brought in two pairs of mint condition vintage athletic shorts to Yana's for elastic waist replacement. I provided two packages of very difficult to find "Unique Brand Ribbed Wide Elastic." This elastic is specifically designed for active wear. Both of my athletic shorts were instead returned with " 1/2 waist elastic that is skinny and smooth" that twists wildly. Both pairs of shorts are currently unwearable. This was not an honourable retail experience at Yana Alterations.

Yana is incredible. I have a very thick leather jacket made of Horween chromexel steerhide. Many…read moretailors cannot work with it because they lack sufficient experience with the material. A year ago I took it to a local leather specialist for a repair to the lining and cuff stitching, and they did a very poor job. Yana fixed their mistakes. She just performed an even more difficult repair on the same jacket, and I could not be more impressed with the quality of her work, the value of her services, or her professionalism. Winnipeg is lucky to have her.

Excellent service! Had a couple pair of jeans that needed alterations and they turned out perfect…read more The price was affordable whereas other locations charged me twice the amount per item. I will be returning for any future alterations needed.

Nice lady and everything was fast and a good price I tried to get a jean repair for my crotch and…read moreit ended up identical to the condition I got it at!! At first I wasn't too happy about it as some threads were missing but she was quick to offer me suggestions and if I really wasn't happy with it she would be glad to provide a refund. But she fixed for me in less than 15 mins and done a great job. I would definitely come again!

Winnipeg is lucky to have Serafino. If a perfectly fitting, quality garment at a reasonable price…read moreis your objective this is as good as it gets. Also, a warm, personal and detail-oriented approach that is rarely seen.

Marvelous store! Came here after a less than satisfactory experience with a nearby competitor. A…read moretailor that could be down in the streets of SoHo, NYC for us poor Winni's up north. Very professional, very courteous- exactly what I wanted, how I wanted it, at a price lower than I had expected. I'd write a longer review, but really what more is there to say?

This business lists "alterations and drycleaning" in its name…read more I went to the St. Vital location with my drycleaning and was told that only the Polo Park location offers drycleaning services. I pointed out that the sign on their wall listed drycleaning services. The salespeople just shrugged. I suggested that they update their website to reflect that the St. Vital location didn't offer drycleaning and was brushed off. Will not be back.

Never ever ever go here. Worst customer service I've ever experienced. I needed to get a hole sewn…read moreup on the seam of a shirt I was going to wear Saturday night and so I brought it in on the Wednesday before. I had read at the reviews (which are 90% negative) but decided to go here anyways because it was a simple hole needing to be done and this place is close to my house. When I came to pick it up on Saturday at noon, I was given a pair of white pants instead. I explained to the manager that I had brought in a black shirt, not white pants. They told me there must've been a mix up and after 5 minutes of half-assed "searching" for my shirt in their tiny shop, told me they couldn't find it, and someone may have gotten it instead. Then they went back to their sewing machines, leaving me standing there with no compensation!!! I explained to them that this shirt needed to be ready for tonight and had cost me $50! The manager said that nothing could be done unless I brought in a receipt for the shirt when I purchased it. Who keeps a receipt for a shirt from a year ago?? She basically told me that without the receipt I was SOL. After getting more upset, she told me that she would reimburse me up to $50 if I bought a new shirt (soo weird!!!) and so I did. She gave me $50 back. Then the next day she calls me and says she has found my shirt so I come in (Monday) to pick it up and she tells me that since she has already reimbursed me for the shirt, I can't have it anymore, and the shirt will be sent to head office!!!! WHAT?!? I ended up get in touch with the District Manager for the Western Division (can't remember her name) and she was very kind and told me that I could come pick up the shirt the next day, and keep my reimbursed $50. Despite the situation eventually being resolved I will never deal with this place again!! With the exception of the district manager, the manager of the store and its employees are so rude and don't seem to give a shit about customer service. Terrible and frustrating experience.

I bring clothes here whenever I need them mended or altered. In my experience, they've always done…read moregreat work, making old suits fit like new and making great thrift store finds fit like bespoke suits. The price is very reasonable, with mends costing only $10 and alterations depending on type of change and article of clothing. The most expensive alteration was $40 dollars to take in a long wool coat.

I love Vivian's...they do everything from the smallest job like applying velcro to my horse boot…read moreprotectors to Hemming my dresses & pants to altering the seams on my poncho top. And it's always done in a timely manner! Thanks Vivian