I decided to try Metro by T-Mobile on July 1st of this year. The guy who was helping me went ahead and activated my phone and transferred my number over. I saw him pull out a physical SIM card and figured he will install it during the activation process. I sat there and waited until the process was complete and he handed me the phone. I paid for the activation fee and the SIM card fee. My phone was working fine, until after a week later I started noticing that whenever I wake my phone up from sleep I would not get a signal and I noticed that the network status on the upper left corner of my phone was searching for the SIM (it's saying "No SIM" detected). I went ahead and opened up the SIM tray and found out that there was no SIM card there at all and all this time, the guy at the store who activated my phone decided to install an eSIM instead since my phone is compatible for that feature. Which irked me was that he did not address this to me at the time of my visit there and just assumed that I would like an eSIM, which is a new concept for me. I came back to the store after this realization and asked him that I needed a physical SIM because it's just my preference. So he went ahead and "deactivated" the eSIM and inserted/activated a physical SIM. I went home that day thinking the problem has been solved. But whenever I tried to make a phone call or send a text, it's saying "the number is not associated with the SIM" and to please activate a new number. WTH???!?! I called the store and told him the situation and he asked me to come back to the store. I told him I'm not going to drive another 15 miles and there's not a lot of MetroPCS stores nearby. The store clerk tried fixing the issue on his end but he couldn't do anything. So that same day, I went to a nearby T-Mobile store, and decided to transfer my number to their service and closed my MetroPCS account. Very disappointed in MetroPCS, just the way customer service and the fact that I was not told about the eSIM situation. read more