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    Metro by T-Mobile

    3.5 (2 reviews)
    Closed • 11:00 am - 5:00 pm
    Updated over 3 months ago

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    12 years ago

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    10 years ago

    these guys are the best. they are a corporate store so if there if any problems they can do anything. and everything to help

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    Ask the Community - Metro by T-Mobile

    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (14 reviews)

    I don't understand these reviews. This has become my favorite T-Mobile store and I'll be going here…read morefor all my phone needs. I wen't in tonight, close to 8pm, which is when the store closes, to inquire about a phone upgrade since T-Mobile sent me a text saying I qualified. There were a lot of customers and the team handled it all so efficiently and professionally. I was so impressed with Calvin and Aaliyah, who walked me through my options and went above and beyond to make sure my needs were met. Definitely decided to upgrade the phone because of them. Calvin patiently waited to make sure that the phone was backed up, even though it was already past closing time. He also took time to tell me about a great phone charger that charges your phone really fast. I didn't end up getting it, but I think I might go back for it. While Calvin was finishing up with me, Aaliyah was also helping by verifying information and keeping up with great conversation. The second woman there, I didn't catch her name, was also really friendly and provided great support. She was wiping everything down (which is great to see, especially during COVID). This is definitely a dream team! Keep up the good work!

    So done with the incompetence of T-Mobile and assurant call center, in-store representatives and…read morechat bots as a collective unit. I submit a claim for a replacement device on 8/7 and it's been processing for 10 days and NO ONE has contacted me. The only communication has been me spending hours out of my day to call assurant to be transferred to T-Mobile to get transferred back and forth. I called yet again today to see what's going on because they have been done of silence not giving any info even when I call. They act like if you can't receive a text to verify your identity you must not actually be the person and force you to go to the store for any little fucking thing. I finally went to the store today to expedite things after a 10 day delay and phone tag using a freaking call/text app because I don't even have a phone and have been phone less throughout this debacle. Flash forward I'm in the store finally getting clarity and answers because I'm in person for their team to finally say yes it's the bitch from the ID (I've now uploaded to them via email but ok) and they finally say I didn't have insurance so I don't qualify for a replacement device, I got sprint, which then became T-Mobile at 18 and am 29 and have not changed my plan at any point. Someone on their team fucked Jo and removed my insurance so now I'm on the hook to buy a new phone out of pocket. I also have not been able to access the website since it was still showing as sprint by tmobile. It constantly puts me on a loop where I have to create an account and then it says you already have one. I just pay my bill by phone to avoid the hassle but now when I need to sign in I'm fucked. Then as I'm in the store on the phone with the rep, JULIAN H. PUT ME ON THE LINE WITH IN STORE, Julian H and his ugly ass coworker then proceed to put me out the store 5 mins after they closed, threatening to call the cops, knowing I have no replacement device, got placed on multiple holds and got there before the store closed technically. I don't understand how their team accepted me in the store at 8:20 and agreed to help me (knew my issues at 8:20) put me on the phone with T-Mobile, who then took their time and transferred me to 3 different departments and somehow I now need to come back. Fuck T-Mobile as an entity and that bitch ass location. Shitty quality. Sprint never gave me issues in 10 years as a customer and probably 2-3 years now on T-Mobile. Now after having this phone company since I was 16, I need to switch to another company just before 30 because I'm just disgusted with the quality and incompetence of this company overall. Website inaccessible, lack of communication around claim, poor customer service from in store representatives, 2 hours of assurant/T-Mobile sending me back and forth to not give answers, 10 days phoneless despite paying the bill, insurance removed from my plan despite me NEVER requesting that and they have no where me documented asking for that, and now needing to invest in a new device that's going to cost 1000 versus the $100 I would've paid if I had the insurance I thought I had and signed up for 11 years ago. They lucky I care about my freedom and got shit to lose or would have spit on Julian and his bitch ass friend. T-Mobile is lucky they don't have a company wide page because they'd probably have 2 stars. Videos of the two assholes attached. Found a cheaper rate to transfer to AT&T. They are not the quality sprint gave, BEWARE this company and store location.

    Metro by T-Mobile - mobilephones - Updated October 2026

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