Zeeshan is a terrible worker and needs to be investigated immediately. I spent 1.25 hours in store while on the call with a representative and he was very hostile and aggressive and was smoking and puffing the smoke in customers face and used foul language to numerous customers in the space of time I was there. He barely knows what he is doing and got defensive when customers needed clarification! Two customers also came in and also paid their bill in cash and they did not want to leave because they said they paid their bill to him and he didn't apply it to their account! This is the worst customer experience I've ever had in my life and this person should not interact with the public. That camera needs to be reviewed! When it was my time to be helped he didn't understand what I was explaining and I told him hold on I would just speak to the representative on the phone he tried grabbing my phone and refused to speak unless I gave him my phone and told me to shut up and don't explain my concern because he has been working there for 2 years. He also told me to "get the fuck out and go somewhere else" the representative was on the phone during all of this and she said he will be dealt with so let's see what will happen because I will not rest until he is punished. He did so many unethical things today especially to senior citizens. How dare you tell a struggling old lady she is recieving too many discounts and forcing her to get a new phone and she is refusing and he didn't back down until people intervened! Also he told me my account doesn't exist but yet he was able to pull up my information and while I was speaking to the representative on the phone I was charged by him because she confirmed it was done in store and he claims the charge was to cancel my account also he took a photo of my information and when I asked why he refused to answer and said it's his personal phone so what? It's literally my info.... Of course I care. This is the worse experience l've ever had and I will be staying with my previous carrier the discount is not worth it. I spoke to a total of 7 different people from metro by T-Mobile today and even as I'm typing right now my number isn't active, they can't access my account properly and my name is spelt incorrect and most of all they gave me a new number I didn't ask for! My day has been unbelievable!!! read more