I would give 1000 negative stars if I could. I went in to buy a phone and switch service on a promotion that said it would cost me $49.99. Instead I was charged $199.99. I should have walked out then, but I was too excited about getting a new phone and paid the price.
When I got home, I realized that they had not given me a receipt. Again, I was too excited to notice at the time of purchase, but when I called to ask if I could come in for a receipt of some kind, I was told that they don't give receipts. WHAT?!
After a few days of regretting the transaction, I called to ask if I could return or exchange the phone, which is allowed within 14 days per Metro by T-Mobile policy. I was told that they do not do returns or exchanges, and that I would have to take it to a corporate store for that.
I called a corporate store, and was told the following ...
1) They should always give a receipt.
2) They should always allow returns according to corporate policy (within 14 days, not damaged, etc.)
3) Since it wasn't a corporate store, I could only do the return at the store where it was purchased.
Avoid this store AT ALL COSTS! Drive an extra mile, or 5, or 25 and find a corporate store in Kissimmee or on Sand Lake or heck, even in another state. This store is run by scammers. STAY AWAY! read more