When your 98 year old neighbor says she wants to learn how to text, you teach her how to text! The…read moreproblem is her phone was from 5,000 B.C. so she desperately needed an upgrade. The first step on our texting journey was going from a prehistoric Samsung to an iPhone, so we stopped into this T-Mobile location. Since her phone had no value, she wasn't eligible for any trade-in offers BUT she could get a brand new iPhone SE 2020 for $400. I really liked this option, as I thought the physical home button would be easiest for her. Big thank you to Mary-Ann who was very patient as I translated each step of the process to my neighbor and walked her through all of the charges - the phone itself, taxes, insurance, and a phone case. We were in there for about an hour so I really appreciate her taking her time with us.

The absolute worst experience. They sell plans with deceit and lies. Whatever I signed up for and…read moreprices given was completely false. They sell internet service in this 11228 area where is is not available. My bill was $100.00 more than I was told at the store. Maria is a liar and should be dismissed from employment, she sells plans with deceit and lies. Visited the store several times to rectify this situation with no resolution. Be cautious with this store on 7519 13th Avenue 11228 Brooklyn. I was spoken to in a complete inappropriate manner by an employee named Chris as baby girl and listen sweetie and I have to correct him and let him know I should be addressed by my name.

Store manager was lying about a product, i.e. SyncUp Driver, pushed a customer to buy an…read moreunnecessary product, didn't reveal the App requirements for using the product and lied about a T-Mobile available promotion. Then refused to admit it when confronted with her own words. Demanded a customer wait for her to finish her lunch for 30 minutes, although the store doesn't have a sign in regards of lunch break.

The staff was really helpful, especially Cristal. When customer service couldn't activate my phone,…read moreCristal handled everything and the process was fast and smooth! Would highly recommend!

RUDE FUKCEN KOREAN PLACE!! I was spoken down to, my laptop…read morewas not repaired. They tried to sell me items i didnt need, and it smelled like armpits and mold in this location!!!

For any business owner , high-quality and timely work of the secretary is the part of success. I…read moreneeded a few months to decide and change the phone service to Improcom. I am satisfied with the quality of service and technical support.

The moment my numbers were transferred to Improcom Global Telecom there were no more issues with…read morethe phone system. Switching was sooooo simple! We just became free from *&%@(^!. Thank GOD! I would rate this company 5 perfect stars for every category sound quality, reliability, features, customer service and yes absolutely the price! For the amount I pay each month, I am really happy.

They have the worst customer service around they promised and promised that they're going to come…read more They never keep their word there's always static on the line.

These folks are really very professional and helpful. It has taken a while, but I'm on my way to…read moregetting service I need from a local firm. They are local to me in Borough Park, Brooklyn, NY. I am really ready to do business with local vendors and ditch VERIZON.

I've worked with many companies in multiple businesses that I've operated. These guys have switched…read moreover 3 of my offices in a matter of 24 hours. They did exactly what I wanted and how I wanted it. Any issues were resolved immediately. Very fast, easy, prompt and seamless transaction! Thank you 1Voice. you've gained a customer and referral base for life.

From the owner: Get reliable feature-rich phone systems for your business today, without paying a high price. No…read moreContract VoIP Service · Business Phones · Cloud Phones · Hosted PBX · Email Integration · Flexible Call recording · Executive Assistant · Voicemail to email · Device Switching · Mobile app and more....

Manager was very dismissive and rude. I asked her for her name and she ignored me I have several…read morelines of service and I recently purchased the iPad in this location. Bad service

I came to this T-mobile store after having a horrendous experience at another T-mobile store nearby…read moreand they served me so well! My customer service representative was Kenneth and he was really great. He apologized for my previous experience, he took care of my iPhone and was all around a very happy representative. Good job 5th ave t mobile ! And thank you Kenneth!

Nikita, if you're seeing this review on yelp thank you so much for helping me and my dad upgrade my…read morephone using the JUMP boost at T-mobile. I had an IPhone 13 Pro that was cracked for 2 years and recently got it repaired. Repairing the phone was required for the program and the IPhone 15 Pro I got today was a life changer. Thank you so much. My mother and sister will be coming back to get an IPhone 15 Pro.

Went to have Old pictures transferred to my new phone, one of the Employee named Anthony, took the…read moretime to help me with the phone, (an Hour) Kept trying, and got my pictures on the new phone! Thank you Anthony, Great job! Did a better job than the 18th Ave store.

They're my carrier but I am slowly growing tired of not having any sort of unlimited data with…read moretheir plans. I used to have this and then they ended it while other providers only increased data access for their patrons. It makes no sense. There isn't a technical desk for repairs and such at this location anymore which is a bit of a bother but I will say that every staff that I have ever dealt with is very helpful. It can get crowded depending on the time of day that you pop in and since customers rarely know what they are exactly seeking in terms of technology it can add to wait time. My contract is drawing to an end in a couple of months and unless there are better data offerings this might be my final go round with Verizon as a wireless provider. I will have been a customer for 18 years. Can you hear me now Verizon? Get on point.

I changed to Verizon two months ago from another vendor where I was paying $70.00 per month. I…read moreagreed to switch to Verizon for $105.00 per month. I only agreed because of the IPhone 19. My bill was $104.00 for one month and now it went to $126.00 per month. No one in the Verizon world can explain or rectify the situation. I urge everyone to stay away from Verizon. This is not the first time this has happened. Speaking to others, this is a common practice with these people. KEEP AWAY FROM VERIZON.