Yep. It happened. This is my favorite doc-in-a-box. Excellent doctors that triage quickly and treat you like a person. Friendly and knowledgeable, with good treatment. They actually listen. The place is spotless, as an ER should be.sanitized. sterile. Clean. Good prices too. I was here a few years ago and the treatment was great then, too. Their services cover everything medical.its an urgent care and an ER combined. Lots of available parking. I only waited 30 minutes to get treated. What?! You heard me!! And I left with a shot in each hip and two prescriptions. Im still on the mend, but am sooooo glad we have this gem in the North Richland Hills. read more

Methodist Legacy - Urgent Care Near Me - N. Richland Hills, Texas

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They are amazing. I always go here when I'm not feeling well (virus, cold, strep, etc) They are fast, and the doctors are kind. They have me out the door and on my way to feeling better quickly. read more

Always great and fast, I have two set of young twins and they always take great care.

I had a very disappointing and uncomfortable experience at Legacy Urgent Care with Dr. Jackson. From the moment I explained my symptoms to Dr Jackson, he acted as if treating me was a burden. This was one of the most dismissive and uncomfortable medical experiences I've had. As a woman seeking care for persistent pain, I felt completely invalidated and brushed off. I explained that I've been in significant pain since November, have already had blood work and a CT scan in the past, and that the pain was bad enough I had to stop what I was doing that day and come in. None of this seemed important to Dr Jackson. During the exam, he said that since he didn't feel anything concerning, I would have to "help him out here" because he didn't know what I wanted him to do for my pain, which was incredibly unprofessional and made me very uncomfortable. When I asked about an ultrasound (which had been recommended by other doctors for my pain) he immediately shut it down, saying there was no need and that they wouldn't find anything, and acted as though ordering tests was a burden. He then lectured me that I shouldn't have come to urgent care and insisted I should have gone to a regular doctor because I didn't appear distressed enough to him, despite me clearly explaining how much pain I was in. I left feeling unheard, judged, and dismissed. No patient--especially a woman with ongoing pain--should be treated this way. I would not recommend this location or Dr. Richard Jackson!! read more

Dr. Ben Covington, the rent a Physician at this facility treated my sister tonight, and apparently was awful to her and even asked her, " So what do you want me to do?" Are you kidding me? Blood pressure of 160/100, migraine and nausea should never be blown off. From what I was told you basically asked her what the plan of care should be? Sir, I'm going to look up your license online and see if it actually exists and look at your background, because based on your assessment, IMO, you don't have a clue how to triage and treat patients. I'm sorry I recommended this place to her. Possibly sir, if she has a migraine and a history of dysautonomia and adrenalectomy, she has chronic illness with spikes in blood pressure that no one wants to ever address. How about at least giving her some Toradol for the migraine and maybe the blood pressure would come down. Stop discriminating against female patients as if nothing could ever be wrong with them. I'm a nurse and sent her to the ER after 3 very high blood pressures over several hours that was not responding to amlodipine. You people need to do your job. This is one reason why people self treat, because the medical profession seems to no longer provide even the basic standard of care for patients or follow a plan of treatment. I will no longer ever recommend this doc in a box ever again. Next time if this happens again, I will just send her to the retail IV clinic for some IV Toradol and fluids for a tenth of the price and no attitude. Now I know why this place is always empty. read more

Everything was easy and staff were all nice. From check in to doctor visit, I felt valued. And I was in and out in a timely manner. Very happy with the visit read more

Absolutely out of control billing. This place has decent care. But I went in because I was having chest pains and I'm in my 30s. I got labs, EKG and an XRay. No meds or fluids and left with a prescription. I was billed by Casus Healthcare $6012.25 to my insurance and then an additional Emergency Medicine charge to my insurance of $630.00. I got nothing from them and continue to have chest pains still. Will never be back and suggest that you do not go here because they will rip you off. If you have problems with their improper billing report them to the AG's office HHSC. read more

Yes to more quality health care. While in Texas, my daughter attempted to get on a tricycle and before I could stop her, she fell backwards and the handles of the tricycle fell on her face. Before I could even catch my breath, her eyebrow was bleeding. We looked up an urgent care and this was the closest one to Arlington that was open on a Sunday evening. After a nearly 30 minute drive, we were worried for our daughter and worried that our visit would break the bank since we would be visiting an urgent care out of state and out of network. Once we got there, We were greeted immediately and my daughter's vitals were checked within five minutes of being there. To be fair, the place was empty. Nurses were ver sweet and kind with my toddler and even got her an apple juice box which she always appreciates. While we waited for the doctor, we had two different nurses come in, check in with us and clean my daughter's wound. My daughter was happy and as if though. nothing had happened. After about 15 minutes of having been led into the assigned room, the doctor came in and put some superficial anesthesia on my daughter's eyebrow and talked us through what he would recommend (which was surgical glue since it was a small gash. Doctor was patient with my daughter and promised her stickers. After everything, my daughter was given a bunch of stickers, which she always enjoyes and a small plastic beach ball with their logo. She was ecstatic! Our copay was $45. Not sure if I will be receiving a huge bill through the mail, but this place exceeded our expectations. Staff was attentive, seemed to genuinely care and services were fast, though thorough. read more

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I drove my husband due to not being able to breathe and no sleep. The minute we walked in the door, they saw us right away. Kesha was great! All the staff, Dr. included. The Ambulance attendants were great as well. I really praise their care and I wish everyone could get the special treatment they deserve. Medical employees need praise if they do their job and enjoy taking care of their patients. Highly recommend this ER! read more

Dr (Covington?) and his nurse were truly remarkable. Especially with our toddler. They made her feel totally at ease when most kids would be scared with a head wound. We loved all of the staff. We were in an out within half an hour. Such a CLEAN, professional staff. Hopefully we don't have to see them again but that's the first place I'll go when my family needs help! read more

DO NOT GO HERE! Dr Prickett and his staff are the most incompetent healthcare staff I've ever encountered. We brought my partner in here over the weekend for a visit, upon arriving..the charge nurse who administered his IV decided she wanted to drop her garbage on the floor..not change or wash her hands, and then go back to administering medicine into his IV. Steer faaaaaaar away from this establishment, they shouldn't be allowed to even administer a band aid. read more

We have visited this location for both urgent care and er services for my kids as we do not have established doctors yet. (We moved here a few years ago) Every time we have visited it has been great. It's very clean, not busy, and the staff has been super friendly. This is our go-to urgent care & ER office. read more

I came here after having been diagnosed with a viral infection. My fever had risen to 102.7 and I was hallucinating. When I arrived the nurse in triage couldn't seem to understand why I was concerned that my fever was what it was. It was as if I was bothering her by showing up. The doctor was incredibly condescending in regard to my concern as well. The discharge papers I was sent home with even say to seek medical advice if your fever is over 100.4. I'll never go back. read more

The best quality of care with the most compassionate staff. From the person at the front desk to the medical staff and doctors - everyone is KIND and compassionate. If ever deciding which urgent care to go to, come to this one. These people know what they're doing. read more

Joe, Marcus, Josh were so helpful to me and made me laugh so much even when i was in pain! 10/10 recommend coming here!!

The nurses talk negatively about patients so loud that you can hear them in the rooms. Evidence of a poor culture that I'm sure doesn't lead to great care. Skip this place and go tot he hospital in Keller. read more

Called at 12:45 am to see how busy it was but person wouldn't answer the question. They asked what the issue is and once i advised was told that this is just like a regular ER and it would probably be best to go to urgent care in the morning- so I will go to CareNow read more

So here is how this place operates. I went in with extremely high blood pressure (190/110). When I told them who my insurance carrier was, the young woman behind the counter, started to say something about it but then decided not to speak ( more on that later.) I got my blood pressure checked, and a 5 minute visit with a doctor whose advice was unless I was feeling pain, not to worry about it. He then told me to stop checking my blood pressure. Only do it twice a day and don't worry about it. Then a basic lecture about eating and drinking better. Wow. Sounds like the exact opposite advice I was expecting. I would think with BP that high and being a risk of a possible stroke, that I should actually monitor my BP constantly. When it was time to leave, the girl behind the counter tells me that my insurance won't cover an urgent care visit, and they will have to charge me for an emergency room visit. Seriously. A 5 minute doctor visit and a BP check and they think that is the same cost as someone who comes to the ER with a life threatening crisis. So, why did she not tell me that my insurance wouldn't cover the visit before I went in to see the doctor? Clearly, she was about to mention it when I first arrived, but chose not to tell me until I was leaving. She clearly knew when I first told her who my carrier was, and if she would have told me, I would have gone to a place that did accept my insurance instead. What a scam. I paid them $150 for an out of pocket visit and got out of there. Bad advice. Bad business practices. Watch out. read more

Charged $50 just to get a bottle of water and a referral. Called in to ask if they removed ingrown toenails, they said yes, then arrived with an hour wait time just to get referred somewhere else. Spelled my name wrong on paperwork and mailed my bill 2 days before it was due. read more

My 91 year old mother went to Legacy ER in North Richland Hills clinic after 2 positive Covid tests. They tested her & said she was negative for Covid. Sent her home with no prescriptions and told her to take cough syrup and Tylenol. Scheduled another doctors appointment for the same afternoon. After the 3rd positive Covid test of the day, we finally received medications. I called to complain and they were rude. The doctor that returned the call admitted that the treating doctor didn't handle it correctly. He said that if he had seen her and she had two positive test he would have assumed she had Covid. This comment was followed by his response that she did not ask for medication. They will not reimburse her for her charged fees. I will never recommend this clinic or their staff. read more

Left in tears because of how rushed the doctor was(Prickett) I am a worrier and had a few questions and concerns but felt so rushed I couldn't even get them out. Didn't test me for anything just threw some ABX and a steroid shot my way. Use to go to EMC down the street before they closed and boy do I sure miss them read more

I'd like to start by saying I understand medicine is a practice and sometimes there are no good answers. I went in with high Blood pressure, some shortness of breath, vision disturbances and occ unsteadiness. I am thankful They immediately took my Blood pressure and yes it was high they did EKG, blood work and cat scan, IV and Ativan. All the blood work and test came back perfect. I continued to feel the same symptoms and added a headache with shoulder pain which I notified the nurse. I was discharged with a diagnosis of essentially vertigo. I asked if that caused my blood pressure or shortness of breath and Doctor said no. But follow up with my primary care Dr. He sent prescription for vertigo meds and an antibiotic because he noticed I had redness in one of my ears wich can cause dizziness. I had told the nurse about the new headache and she gave Tylenol. They NEVER rechecked my vitals after any meds. I went home and my blood pressure was 189/105! I woke up the next day and it was a tad lower but continued to rise through the morning till I was at 200/102! Again I understand that there was nothing showing on my test however my BP was still high and uncontrolled (wich is HIGHLY abnormal for me) but they wouldn't know they never bothered to re check. For perspective my normal is around 125/78. I have a history of Anxiety which has never affected my Blood pressure. I felt unheard and dismissed because they don't know what caused the blood pressure. Heck frankly it felt unsafe to send me home with uncontrolled high Blood pressure and symptomatic. 2 stars because they did the test, I wish I could leave 1 stars because they sent me home with the same unsafe issue I walked in with. read more

Scam billing. My ER co-pay is $150 and they charged me $500. Now want me to wait 6-8 weeks for reimbursement for their mistake.

I presented to Legacy ER in North Richland Hills, TX, with chest pain and pressure, and shortness of breath two days post-op from a spinal fusion. I was concerned about a pulmonary embolism. After informing the registration clerk about my condition, I was given paperwork to fill out and told to return to the lobby. Upon returning to the registration desk, I was informed of a $500 co-pay requirement before being seen by a physician. I explained that I had already reached my out-of-pocket maximum for the year but the clerk insisted on the $500 co-pay, citing an inability to verify benefits. (The kicker there is my ER co-pay would have only been $100 had I not already reached my out of pocket maximum for the year!!) I was informed I would have to pay the $500 co-pay prior to being seen and wait to get reimbursed the $500 after my insurance paid the claim. Lacking the $500 at that moment, I had no choice but to leave Legacy ER and drive myself to another emergency room where I was promptly treated. They really need a way to verify benefits during ER hours rather than trying to overcharge and take advantage of patients in emergent situations. I will definitely not return to this location or any location in this company. If you are looking for a free standing ER I highly recommend ER of Texas!! read more

Everyone was kind, helpful and compassionate in their care. Dr Jackson was excellent.

Went here because I was having breathing issues due to Covid. I waited to see the doctor for over 20 mins and this is what I heard outside: Doc: where did this girl get her Covid test? It wasn't with us. Nurse : JPS *everyone laughs* Doc : I had someone in with a reaction to the Covid vaccine. I said, what are you gonna do the rest of the day? Suck it up. WUSS. I literally walked out. This place is a JOKE with unprofessional children working. Who says that about another patient? I will be reporting them to the board ! By the way- dear mr rude Covid male nurse. It wasn't anxiety... it was PNEUMONIA. Next time do your job, actually listen to the patients breathing! read more

I love this place I always come here over the actual hospital or if my primary care doctor can't get me in fast enough. The doctors and nurses are amazing and extremely kind and work with you to make you feel better. The only reason this place doesn't get 5 stars in my book is because of the front desk people. The staff at the front desk is always extremely unpleasant and give off horrible vibes and attitudes. Jessica specifically is quite a piece of work truly rude and monotone lady who will just say yep to you when you tell her to have a nice day. Besides Jessica and the other front desk staff members being ill-mannered this place offers amazing care from their doctors and nurses!! read more

Saddens me to see some of the poor reviews online. I can say that Legacy Urgent Care has really provided amazing service to my family. Unfortunately had a heavy year with medical misfortunes. Legacy has seen us as prompt as possible each and every time. The doctor tells it to me straight and extremely knowledgeable. They have X-ray capabilities and images are sent off to a radiologist. Billing has always been reasonable. So much better than all the other urgent cares we've been to. So glad to have legacy there when we need them. read more

Beware! They have hidden charges! This place was supposedly in network for my insurance. I asked the girl at the front desk to call my insurance and let me know what the rate would be before I saw anyone. I don't know if she called or not, but a bit later she told me that it would just be a $50 copay and maybe slightly more billed later if there were tests done. "Slightly more" turned out to be $235 for just the visit. There were no tests done. I have never paid more than $200 for any kind of urgent care, even a specialized pediatric one. I feel like they lied to me about the possible cost. Their cost is not posted on their website, probably so they can do stuff like this to people who have insurance. It would have been cheaper for me to pretend I did not have insurance and just pay $150. read more

They're open 24 hours but only operate urgent care portion through regular business hours. Meaning they will charge you outrages prices for assistance. They didn't seem like they wanted to assist just there to collect a check and not work for it. read more

We went to this facility based on a friends recommendation, it was subpar at best. Would not recommend this place to anyone after our experience today. read more

Normally an ok place. But if you aren't accepting patients due to being booked (no option to book online) at the very least put a sign on the door so sick people don't wait for you to open your doors only to be turned away. read more

I came in late at night because I wasn't feeling good. Upon checking in and telling them I couldn't breath right and was dizzy they took me in right away and started doing tests on me. I can't express enough how amazing the entire staff was, from the front desk to the nurses and the doctor. They are truly professionals and super super nice. I think this is where I will take my whole family for any urgent care needs. Keep up the great work and customer service, thanks a lot! read more

I've always gone to care now because it's closer but heard great reviews about Legacy. WOW this place is wonderful! They brought my daughter a warm blanket and bottled water. The nurse was so kind and patient with her. The dr. was personable and thorough. The front desk person was welcoming and friendly. This will definitely be our urgent care of choice from now on. We were in and out within 30 minutes. read more

Amazing facility with an amazing staff. Dr Jackson was very detailed, polite, didn't try to rush like other doctors. Visited the ER today and total time spent was under an hour. I'm afraid of needles but received a shot from the nurse and never felt the needle. Thank you Legacy ER for providing such a welcoming environment. And the lady at the reception desk was so kind and sweet. What a great staff overall. Thanks for being in my community.. read more

Dr Jackson lacks bedside manner and seemed completely disinterested and was also rude. It's absolutely fine that he can't help me with my particular concern but he did not need to be rude and try to lecture me on where to go for care. He's clearly too old and jaded to be a physician at this point. read more

Great service from start to finish each time I've visited. I hate going to the doctors but they make it less stressful for me. The wait time was very minimal and the staff is very nice! read more

We had such a wonderful experience at this facility. From the moment we stepped in, to the moment we exited we were greeted with professionalism, kindness, fast service and helpfulness. Every single team member went above and beyond to make sure we were comfortable. From the lady at the front desk, to the techs, to the nurses, to the CT operator and then the doctor. I've been to quite a few hospitals/ Urgent care facilities, and this by far is the absolute best. We would recommend this wonderful establishment to anyone who is looking for professionals who will treat each patient as if they are their own family. Helpful tips: 1. There is a way to check in online for your place in line before you enter the premises. Our wait time was very minimal, but this is an option for times that may be busier. 2. If you go to the facility from 7 AM-9 PM you will be billed your co-pay for urgent care/doctors visit. After 9 PM, it will be billed as Emergency Room/Hospital. 3. Even if you miss the deadline to be treated as Urgent Care, the friendly staff will allow all costs to be billed to your address with no money down. Bravo to the men and women who work here. Carolyn the nurse, Marco the tech, Dr. Coventing and every other staff members--thank you for your excellent service. read more

I came back and had a much better experience. The Doctor is amazing and most of the staff as well. I think the check in process could be better but overall it was good. read more

I came here twice on the same day for stomach issues. The first time, I was given an IV and told I had the stomach flu (though I wasn't throwing up and my symptoms were not consistent). The doctor prescribed anti-nausea meds (even though I wasn't nauseous) and pain meds, and sent me home. The daytime nurses and lab tech were FABULOUS - so comforting and helpful! I came back in when I was having another attack, was given another IV, and this time told it must be something intestinal. I was given a CT Scan, at my request. This time it was a different doctor, who gave me a good amount of pain medication and sent me on my way. Told me that's all they can do and if I have another attack, I needed to go to a hospital. The nighttime nurse was abrasive and short, though she had just gotten on duty (I was there for shift change). I had two pretty different experiences, on the same day, for the same issue, so my experience is a little divided. read more