You wait, you wait, you wait. In the end, you get only an arrogant and incompetent answer…read more I came with a well established diagnosis, confirmed by 3 doctors. I must admit, it is not something much known about in Switzerland. The doctor at the KSW finds a way to use information wrongly and to use outdated and incomplete knowledge to dismiss this diagnosis. 2nd appointment never happens, no answer to my calls and my emails from secretary, I have to write to info@ksw.ch, finally I get an angry answer from the doctor. No communication, she dismisses the previously established diagnosis and does her own stuff without my agreement. She sends a letter to GP full of mistakes, full of information out of context and dismissing the previously established diagnosis. Of course, my GP will trust this incompetent. Now I am battling to get everything back in order. - although I can document all mistakes and I am per law entitled to corrections, I have been refused all corrections - I have asked for explanations about how this doctor worked and how she found her information about the diagnosis I came with. I am also per law entitled to such information. No answer. - I had previously asked for a change of doctor, as I had a bad feeling about this one. For 2 months, nothing happened. Same thing, per law I have free choice of doctor. - they pretend I already have another doctor, which is absolutely false. They cannot assume such a thing. - without a refutation of the letter that this doctor sent to my GP, I'll have major difficulties getting this first diagnosis being taken seriously. All the answers I get from this hospital are now in bad faith. Just to waste further my time, after already losing 5 months with this doctor.

This review is based on my experience of their oncology unit and their internal medicine unit…read more I have been to this hospital, and various others in Switzerland even in the Lugano region. You can say despite my younger age; I'm pretty knowledgable of hospitals here with personal experience. A family of a close friend of mine was treated here in the oncology unit and praises this hospital very much for the support they had given her. They have done a great job in dealing with the situation and giving full thorough analysis/updates... I have also been treated here in their internal medicine unit after seeing 4 different doctors in a month my friend had recommended me to come here. I didn't understand how to see someone to treat me here without not going to the ER (I always feel those are more appropriate for heart attacks and serious injuries) but was able to easily navigate through this place by going to the main entrance and then getting redirected. They saw how sick I was and immediately placed me in despite the fact I was a walk in on a Monday (after a weekend). The doctor I saw was extremely thorough and did a full background assessment to piece the puzzle together. He did a great job dealing w the forensics of the situation and asked a lot of good questions that gave rise to the diagnosis. I am very impressed because most of the family doctors want to "phaff" you off immediately by saying you have a problem, take these pills (and we will charge you and make money from it), take lots of blood and other tests to charge you, and then tells you go home, and you will be well in 3-5 days. Well, I had gone through this four times and still no sign of improvement. My doctor here was able to tell me they were wrong, it could be a while and it is uncertain. He also was very helpful to look at all my meds and told me some of the meds I was being prescribed were wrong (I didn't even need them) or dangerous meds with bad side effects. The differentiating factor? They are a university hospital. So they practice the university mind set: research, and educate; or in my instance, research my case and educate the patient to improve the situation. This is the best way in my opinion to help everyone, and I feel happier already just knowing more about my diagnosis than to be "phaffed" off.

No medical attention was given all night (7 hours) at the emergency. My husband has serious skin…read moreproblem we can yesterday then the did tests and discharged him and said if it gets worst come back. It spreaded more and got worst. Nurse checked the vitals and asked to wait after 4 hours wait AT THE EMERGENCY. We waited another 3 hours, no doctor. After spending all night in the hospital we are leaving the hospital unattended

I never thought I would have a need to visit a hospital while traveling. But since I did. I'm glad…read moreit was here that I had to go to. The care was outstanding. The medical personnel were attentive and always listened to your need. The medications were timely, education and communications were thorough and the surgeons and nurses took some time to get to know the patients. Amazing care!

By no means is going to the hospital a pleasant experience, but if you have the unfortunate need…read moreto go, this is not a bad place to do so. I was on vacation nearby when a mystery case of altitude sickness or some other type of severe travel related illness hit me. After hours of not feeling well, the relatives I was visiting brought me here. It was around 10 pm on a Friday night. Very minimal wait to be seen, less than 10 minutes. This is a small and basic equipped hospital but serves most emergency related needs. I don't speak German but luckily the doctor on staff spoke English. However the nurse assisting him did not so we required a bit of translation. Either way, everyone was friendly helpful and quick to make me feel better. After spending an hour or so getting rehydrated by IV I was feeling much better and ready to go. I had travel medical insurance but the staff seemed perplexed by my insurance card and had no idea how to process it. I ended up paying 70 euros cash. An extremely reasonable rate considering these services would have literally cost $5000 back home in the US. It was worth every penny to get checked out by medical staff and feel better so I could continue enjoying my trip.