As an elderly, disabled woman with no local family, I rely on Jimmy's Automotive to keep my only…read moremeans of transportation - my car - running smoothly and reliably. I get very anxious when something goes wrong or I don't understand something about my car and the staff at Jimmy's is always patient and gracious to answer and explain, even if I ask silly questions. (And I do ask silly questions - a lot of them.) Jimmy's mechanics keep my car in good shape and help me have peace about its upkeep and maintenance. Jimmy's staff does great mechanical work and they really care about their customers. The Customer Service reps (at the desk) are really great, they work with me regarding appointments and the repairs that I need. I am so thankful to be a Jimmy's Automotive customer for several years and I'll keep coming back. I recommend them highly.

I am sure they had the best intentions; however, we brought in an old car with what seemed to be a…read morebusted radiator. They said they were busy, but they would do a thorough inspection. We said "we just need it running". One week later, we get a thorough list of things to fix, including "polishing the headlights" all with a sum total of more than we paid for the car ($4500 on a 2004 car that was worth $4000). That should have been our clue to go elsewhere, but we trusted them and moved forward with the critical repairs, unaware of any risks. In their defense, they did say it could also be the gasket, but we do not know what that means or what it costs. After spending $2000 we learn that yes, the gasket was blown and that would cost $3000 to fix. (meaning, if they had their way, we would have spent $7500 on a car that was worth $4000.) If we had been made aware of this potentially LARGE risk, we would not have approved of the initial repairs, we would have just sold the car for parts. But instead we were stuck with paying $2k for a car that wouldn't run or adding another $3k for a car that still would need a few things. They claim to excel in customer service; however I do not feel confident in their motives. To me, good customer service involves working together with the customer to find a solution that makes the most sense, and helping the customer make the best decision while understanding the risks. It's not selling a cake for 2000 people when you're only expecting 50 guests. We took the car elsewhere to complete the repair, not because of the price, but because we didn't feel we could trust them to provide information for us to make a decision appropriate for the age of our car.

Thought I had a bad battery so stopped in one night and Mickey came out and did a power check and…read morefound a loose cable torked it down and didn't try sell me me a new battery. Can't say enough about the honesty at this shop.

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Came here for a damaged exhaust shield issue, I had an appointment. I appreciate the staff being…read morehonest, answering my questions, and the price was very fair. I will come here for my maintenance or repair needs from now on. Thanks!

I'm from out of town and was supposed to leave the next day... My engine light had come on, so I…read morestopped at an auto chain store to have it plugged in to see what was happening. Air/fuel sensor. Yikes! I had a 9 hour drive ahead of me. I purchased the sensor and the first place the auto supply recommended wouldn't use my part I just bought and couldn't get me in for two days! My daughter's friend recommended these guys, on a Sunday, these guys got me in the next day, early, and had me out and on my way home in less time than he quoted me on the phone! The place is clean, pleasant and the guys had no problem using my new part that I brought in! It was a great experience. Worth the drive folks if you're in the Asheville NC area!!!! And as far as the cost, I think it was very fair.

At the time the car had broke down and we called but the phone number that was online, it was not…read moreworking so make sure u have a number that will go through

I had a radiator burst on me on the way to go RVing on a Friday night. Limped the truck home and…read morestarted calling repair shops in the morning. Most shops were a week out and half were not open on Saturday. I needed to get my vehicle fixed by Monday morning. I have never used a mobile repair specialist in the past so I figured I would give it a try. I googled mobile repair specialists and called several with no answer and had to leave messages. John from Auto 911 answered the phone on the third ring and was ready to help. I called him at 9:00am and he was to my house by 10:15 on a 10:30 estimate. He looked over the truck, tested the truck, found the parts (several miles away), retrieved the parts and finished the repair in less time than it took me to find him on Google. The price was comparable with a brick and mortar shop without the hassle of getting your broken down vehicle to a shop. So to sum up my experience with John and Auto 911 of WNC, I would highly recommend them to anyone!

I have a rather fragile vehicle, and this is embarrassing....but I cry when I see it towed. It just…read morebreaks my heart. --I was out of town and she started acting funny, bad gas maybe, but I didn't want to drive her further. I looked online and saw this place had superior feedback and called. My wait was short and the guy in the truck was very nice, quite understanding to my emotional state. Thanks for the care! Olivia Rosalind Dodson, BS MA- PhD candidate Oliver Hill Social Justice Film Winner VA Independent Film Festival Winner, director, actress Liberty University Resp Therapist, lead model City in the Square, pamphlet, model Handmaid for Hulu's The Handmaid's Tale US Patent Office & Opioid PSA, lead True Convictions, Season 2, supporting Avett Brothers Music Video, featured CBS Problem Solvers Promo, lead Liberty Park, fitness model, featured Marlon Wayan's Naked, pastor, featured MidMichigan Health commercial and billboard Casting Call photographer, Wonder Woman 1984(2020) reel: https://youtu.be/AH7hE78GQkw www.imdb.me/oliviadodson

Reckless driving. Do not Use. Nearly rear-ended me on the highway. Then honked AT ME. And…read moregave me the finger. Rude and unprofessional.