I want to share my disappointing experience with Randy, the owner of Metro Fitness. I moved In July…read moreand was committed to investing in my health before starting a really stressful job. In July, I purchased a $700 pass for 10 personal training sessions as part of a "summer special", with the promise that a master's-educated trainer would be available. Unfortunately, that trainer never started working at the gym, and I was not informed of this until late September--months after waiting and following up. Despite knowing my schedule, Randy repeatedly suggested trainers who were already fully booked. He then set me up with an unqualified intern who worked at the front desk. When I expressed my concerns, he acknowledged that this wasn't acceptable and offered Pilates as an alternative. However, that turned out to be another false promise, as no sessions or teachers were actually available. After months of back and forth and empty promises, I requested a refund, as it was clear I was not receiving the services I had paid for. Randy initially agreed but then delayed the refund, citing financial excuses like needing to wait until after the "metro gala." By November, I still hadn't received my money, and he stopped responding to my calls and texts entirely. Now it is mid January. This has been a frustrating and disheartening experience, especially as someone in a low-paying position after completing graduate school. I share this in hopes of warning others about this gym and Randy's business practices. If anyone has advice on handling situations like this, I would greatly appreciate your guidance. As an aside, I had a bad experience with a trainer there who was really creepy and asked extremely personal questions. Most of the gym is dedicated to the personal training space. There are never wipes or cleaning supplies convenient or restocked to clean equipment after use.

I'm enjoying my personal training sessions very much. They're not always easy, but that's the…read morepoint. Douglas, my trainer, is pushing me the right amount to make a difference and I always leave feeling good about the work I've done and his partnership in my progress. Also it's just a great gym. It's a great place to focus on the workout but you always run into cheerful people that work there.

This is an "on the move" gym! Greeted by the front desk ladies Caroline and Barbara's laughter,…read morethis place makes working out fun! Friendly, efficiently organized and responsive to its members' needs Elevate is an incredible place to connect mentally with community and to become more physically fit, no matter your fitness goals. As far as responsiveness to its members, I am especially happy with the yoga offerings. This eastern philosophy practice helps bring balance and the instructor Mairita is excellent in explanations and guidance. Great job Elevate Liverpool! Your vibe, friendliness and expertise make you the gym to beat in Syracuse!

I wish there were more elevate locations!! Love this gym. Patty is a great trainer. Wide variety of…read moreclasses for various goals. If you like to run they have a track smack dab in the middle. They have a yoga studio upstairs, a spin class room, a whole separate section dedicated for weightlifting training, a pool, any fitness goal you can think of is provided for here. I've taken their yoga class, bootcamp, and kickbox. All really great, low monthly, great app, and great atmosphere.

Getting sloppy... Cardio equipment constantly out of order,…read moretanning rooms are dirty. Try spending more time on maintenance and less time making cute videos and social media posts.

I've been at Crunch for about a year now and I really like it here! There's an abundance of…read moretrainers and staff who are so helpful with your needs and that keep your workout space neat and tidy. I really like that they offer classes (cycle, yoga, Zumba, HIIT, etc) as well as their other amenities (tanning, sauna). You can't beat the price! I will say that you have to plan your time here, as this gym can fill up! Overall a great place for all kinds of gym goers!

Elite just celebrated their 10th anniversary! The coaches are amazing! They work w/you to…read morepersonally develop a fitness plan. They also offer nutrition counseling and are so supportive in guiding you on your fitness journey. It's not just a gym~~ it's a supportive family!

The best gym in upstate NY. John, Jose, Sara and Kasey are all knowledgeable, encouraging and ready…read moreto modify your workout to suit your age and ability. Not long and you'll feel stronger, healthier and part of the Elite family!

Helpful staff. Clean facilities. Don't go there though. I don't want it to be crowded. Haharead more

This place is awesome. I travel a lot for work, and it's hard to find gyms that have lots of squat…read moreracks and barbells. Clean place, friendly people, and easy to buy a day pass. I will definitely come back.

What can I say but…read more.... I am still a fan and have no desire or interest in changing or exploring different facilities. Great staff Clean and well maintained My only issue is more of a pet peeve....as a rule most put away their plates after a workout - but enough don't that it's disruptive and some time an issue locating what is need. Enough petty complaints- overall no issues and a great gym.

Decided to play a round with my brother on a Saturday. Made the call Friday for a tee time and they…read morehad plenty of openings. Got there a little before the tee time and we did have a group in front and behind up, but pace of play was great and we were never held up. I would suggest aerating the course as it was rock solid and there was plenty of standing water, though didn't seem to be completely inundated. Course was in decent shape otherwise. We were going to stay for lunch but when we went in, approximately noon, the bartender was the only one working and said she could only make us hot dogs and fries. Luckily, they're close to Wildcat so we made the short drive there for lunch! Would definitely be back and hopefully next time they are staffed a little more in the kitchen

Horrible owner. Just rude. If you want to own a business, you have to know how to work with people…read more Funny thing is, I thought she was a nice person when I met her after the previous owner, Mike, had left. Turns out she is incredibly nasty. Tried to cancel my membership today IN-PERSON and she kicked me out of the gym. Mind you, this has been going on since August. I been trying to reach out to cancel my membership via phone, online, and in-person. Kept getting charges every month. Wouldn't be surprised if they try to charge me again next month lol. I ended up canceling my credit card so they can't get another penny out of me. My honest assessment of this club. It's clean, kind of small but has pretty much everything you need. The members there get along. Everyone does their best to maintain the place. Only problem is the new owner!

Rude management staff and no staff members onsite. Everything done via appointment and on top of…read moreall that, is expensive $40/ months plus $40 a year

I think this probably started as a supermarket as the big open space is laid out with lots of…read moretreadmills and fitness equipment. I had no problem checking in with my black card membership, stowing my stuff in a locker and then spending some time stretching before doing thirty minutes on the circuit. Shower area was not very well lit and there's no shelf in the shower. I don't like putting my stuff on the floor. An improvement that needs to be made. Four showers and I had plenty of hot water at least. [Review 1542 of 2024 - 458 in New York - 22565 overall]

I've been going to the Westvale location for several years. Recently the get a lot of new equipment…read moreand they took away the 30 minute workout area out and put more free weights. And removed most of the stationary bike with the back on them. Replace them with hard plastic ones. Try riding that for over 30 minutes especially with spinal problems. I do not do free weights. They should consider bringing back some of the equipment that was remove. For now I will be going to a different location that has the old equipment. Best thing about Westvale are the employees