I wanted to leave a great review for Dr. Merrily Sandford and staff Mary, Alexis, Christine and Jim who instantly made me feel right at home and very comfortable. The entire office and staff were kind, funny and made a visit to the dentist feel as if they were welcoming you into their own home. The equipment and entire facility was spotlessly clean and cutting edge. Jim even called me afterward to insure I had a great visit and Dr. Sandford was especially fun and the kind of person you want to sit next to at a party. I told them a story about my grandmother Dodo who always used to say "a person with dirty teeth is a dirty person." Dodo would have loved Dr. Sandford, so five plus stars for my new family dentist. read more

Had a great experience with Christine. She did all my X-rays, and pictures of my teeth. I got my cleaning done. I like that they don't use fluoride toothpaste, and it's actually gluten free too. I didn't even know gluten would even be in toothpaste. After my cleaning I met with Merrily, and we discussed an issue I'm having with a molar. We came up with a game plan, and I'm looking forward to having that issue fixed. Super happy that the cost of this visit was like $30.00 X-rays, pictures, teeth cleaning. read more

Merrily Sandford, DDS - General Dentistry Near Me - Lakeway, Texas

Dr Sandford takes care of my whole family and we love her, but this review is for Jim. I live in Brooklyn now but I needed a new retainer and Jim was ON IT, acting as a patient's advocate and coordinating with the lab for the retainers as well as with my new dentist in Brooklyn. Thanks to Jim I'm having a new retainer mailed straight to my apartment in Brooklyn after he asked my dentist here if they could re-scan my teeth as a professional courtesy, which they did for free. I am so relieved! What a wonderful human!! Thank you Jim! read more

I was having dental work done at the dental school in San Antonio and had an issue. Dr Sanford was very accommodating, and was able to help me immensely. I'm very uncomfortable in a dentist chair and she made it as painless as possible. I will go back! read more

I'm not sure I've ever left a review before but wish I had read some before going here... I went in to have amalgam fillings replaced. They wrote up a plan and I had several scheduled visits. Here is a copy of the email I sent them ten days ago (no reply, not even a simple apology): I want to put in writing my reasons for cancelling my upcoming crown appointment. It's, of course, a disappointment that my tongue has remained somewhat numb. I do believe that could have happened to anyone (although I wish it would have been addressed immediately rather than being told "it happens" and letting it go unaddressed for longer than necessary). I didn't fully understand why I wasn't prescribe the medrol pack immediately but rather suggested I see an oral surgeon for that. Regardless, I was able to get it a few days later from a dentist relative and perhaps that has helped. It has improved somewhat over time and I hope that it will one day be back to 100%. The second reason I will not be coming back is because of how I was treated by the hygienist. My final visit to have my bite slightly adjusted from the most recent fillings was so unpleasant...and all due to the hygienist. He was incredibly unkind. I said that I was having issues with getting floss in between my back teeth. Four times he aggressively forced the floss in and said it went in fine (I tasted blood immediately...and I never bleed when flossing). I told him that was hurting every time and he just continued. Then he said I just needed to floss more. I floss everyday (sometimes twice) and have never had an issue. Thankfully, Dr. Sandford stepped in, saw the issue and adjusted it satisfactorily. This sounds like something I could have just misread but his tone was so unprofessional and unlike any I've encountered before. Perhaps he was having a bad day, or maybe I was inconveniencing him. I have never had a hygienist treat me that way...they've always been kind and treated me as if they take my concerns seriously. I left feeling pretty rotten about the experience. I say all this just to give you feedback. It's possible you've lost other clients for similar reasons or you may in the future. Kindness goes a long way! And everyone else in your office is so kind...it's a shame to have one person have such a negative impact. read more

Check your vibe early and often. I've was very excited by all I have read about biological dentistry so was willing to make a long drive and wait a couple of months to get my exam completed. I called today to attempt to schedule the work. I was told that they would not being seeing me because they don't like my personality. I searched my memory for anything unusual about the exam and remembered it to be uneventful. I said, "I am confused. Did I say or do something to upset somebody?" Mary said, "No. We just don't like your personality. [The dentist] didn't want me to tell you that's why, but that's why. You have a negativity you carry with you. It's your vibe." She said something else about my children I didn't quite catch. I wish I would have known this sooner because the state of my teeth is declining rapidly and I am in quite a bit of pain. I really would have benefited from them telling me after the first visit so I could have my needs addressed sooner instead of waiting. So yeah, check your vibe early and often. And maybe read the other negative reviews you'll find here. read more

We came here in hopes of helping my son with his sleep-disordered breathing since that is something they say they specialize in. We were very hopeful and eager to get started. The Alf appliance is what we were promised to correct his issue. We had to pay upfront to cover all his Xrays, visits, and the Alf appliance. The appliance was the bulk of the very high cost. The assistants working with my son were not knowledgeable and definitely not patient. I would often leave there crying because they were so rude to my son. I put up with it because I wanted him better. When they say they will treat you like family, I am sad to say that is further from the truth. After one of our visits, Dr. Sandford's husband (he works at the office) said they couldn't help us and gave us a referral to an orthodontist. That was it. No money back for the appliance we paid for and never got. The worst part was that we lost 1 1/2 years of my son not getting better. Soon after, I went to an orthodontist recommended by a dentist I know, and by the second visit, they had his appliances in with no issue and less than half the money. Please do not take your child here for sleep disorder breathing. It makes me so sad that people pretend to be caring, but instead are cold and money-hungry. read more

I was referred to Dr Merrily Sanford via my sister. I have been focusing on going to doctors and dentists that truly understand that 85% of diseases comes from our mouth and are truly into helping the patients be healthy not just a burn and turn teeth cleaning. My first visit, was impressive. Dr Sanfords staff took many many xrays of my mouth and entire facial area. Then Dr Sanford spent at least 45 min going over my x rays. She showed me that my jaw on my right side was out of place and perhaps it is what is causing my headaches. She then showed me that I have a deviated septum in my nose. And that is why I am Not sleeping so well. Those two discoveries were worth the visit. Then I came back another day for the cleaning. Malissa - was my hygienist, she was incredible. She took her time, she used tools I had never seen, one focused on taking all bacteria out of my mouth. Overall, I can say. I am very impressed. I highly recommend. I am now scheduling them to take out my Mercury! read more

Knowledge, skilled dentist and assistants. Friendly staff. Took extra care to safely remove old cavities. Continuously checked to see if I was ok during the procedure read more

I love Dr. Sanford and all her staff. Wonderful experience, and I would recommend anyone go there. Worth the drive to Lakeway!

The Appointment I had was in August of 2012... I only have gone to them for a checkup and xrays. They seem very professional and friendly. My problem is I felt like they may be looking to get their money. I didn't have a cavity in my back wisdom tooth and they wanted to pull it because it was at the gumline instead of above. That didn't sound right to me. I never had a problem with the tooth. We went there because they are one of the fluoride free dentists in the Austin area and they had an online coupon. Update 5/4/15 - Just came back from another dentist appointment almost 3 years later. My experience was much better. They said I have 3 cavities that need filling instead of the 10 that Merrily Sanford told me of. And there was no mention of that tooth that Merrily Sanford wanted to yank. read more

I hate to review someone I've never done business with and if I could give 2.5 stars I would, for that same reason. My review is based on their customer service (or lack thereof) in trying to get an appointment and get a quote on the cost and find out about insurance. First off on her website it has a link to click for appointments, but unfortunately it takes you to a 3rd party website and just to the general homepage; not a page specific to her office. To add insult to injury, when I searched for her on that site, she didn't come up! I searched by name (and yes; checked the spelling), but also location and phone and couldn't find her. Strike 2, I sent an email asking what insurance they accepted since I couldn't find that anywhere on the website and also to ask about appointment times and out of pocket expense. I got no response. Strike 3, after waiting almost 3 weeks from the time I sent my first email, I emailed again. Yes, I could have called but being a busy individual who's free time is often before or after business hours, I appreciate being able to send emails when it works for me and the receiver being able to respond when it works for them; much more efficient than phone tag or suffering though business voicemail hierarchy. It's now been 2 weeks since the 2nd email was sent and you guessed it; no response. Now I know in my business that if all of those things I described were happening . . . a) I'd get fired b) we'd be losing customers left and right Now I was attracted to this dentist because like her, I am anti-fluoride, and I get that means she's probably an ex-hippie and maybe email and computers aren't her office's strong suit, but she still has a business to run and it is 2016, so probably a good time to review the IT staff's performance and get a receptionist who isn't on AOL or dial-up and can respond to emails quickly. I have moved on. read more

Dr Sandford, Jim, Mary and the rest of the staff are always very friendly, concerned for my comfort and quite professional in evaluating my dental needs and fixing them even if it involved referring me for implant work. read more

Dr. Sanford is the best dentist! She is kind and full of joy. She eases dental anxiety with her gentle manner. My four children beg to go to the dentist because they love Dr. Sanford and her office. read more

Check Dr. Sanford our before you get orthodontia, tonsil/adenoidectomy or extensive allergy treatment. She can assess and treat any mechanical problems with airway, bone structure around the jaw, sinuses and pallet along with any soft tissue restrictions that affect breathing, re-occurring sinus infections or mouth breathing. She is a top expert, her staff are great, customer service excellent! Her dental practice can also address other dental needs for children, teens and adults - definitely worth a consult! read more

I've been going to Merrily Sanford since we moved here in 2011. I love this office, early morning apts, greatest hygienists, and everyone always in a great mood. My whole family goes here and always a good experience. read more

I found Dr. Sandford after an extensive search for a biological dentist who will accept my insurance plan. I drove 200 miles each way for my mercury removal treatment. #1 customer service for setting up appointment and helping me to maximize my insurance benefit. The Staff took their time to explain my treatment plan and the IAOMT protocol. read more

Dr. Sandford has done a lot of reconstructive dental work on me. I appreciate her and her staff's professionalism and the friendly atmosphere of their office. Dr. Sandford is very gentle and strives to ensure her patients are always comfortable. I highly recommend Dr. Sandford for all your dental needs! read more

I had THE MOST HORRIBLE EXPERIENCE with this office. I went in for a teeth cleaning only! I knew that l would need to have X-rays as well. They told me that l MUST HAVE ONE X-RAY OF MY WIND PIPE which l refused ... why does one need a wind pipe X-ray at a dental office??? I said that l didn't mind the other X-rays just not the one. They told me that l MUST HAVE IT ... or they couldn't see me. I said okay. As l was putting my diamond earrings back on, they stood there watching me making me feel super uncomfortable. I was shaking when l left there. THINK TWICE ABOUT THIS DENTAL OFFICE. read more

total dental fraud!!!!!! Every year one of the caps falls off! Including NOW! Dr Sandford will not fix it ,unless I pay for a new one! Went elsewhere ,to avoid paying twice as much for a new crown! This year ...Surprise!!! the last one came off!!!!! The last one installed by Dr capable staff!!!!! Unbelievable! no wonder they only open the office few days of the week,they rip enough people off those few days to profit!!!!!!!! read more

I must say, I love Dr. Sandford and have been seeing her for over 6 years. The good with the bad over the 6 years, but all for good reasons. Dr. Sandford about 2 to 3 years ago had two separate health problems which caused her to have two different dentists filling in for her which could have been some of the quality issues going on. I must say Dr. Sandford is back 100% full time and is better than ever. In fact she will be replacing a crown that was done by one of her fill in dentists when she was out ill just becuase she didn't like how it looked and felt in my mouth. This is of course being done all for zero cost to me! They have also had a turnover in hygienists. The new person on staff just cleaned my teeth this week. Very friendly, caring and through. If you are looking for a caring knowledgeable dentist who specializes in biological dentistry, Dr. Sandford is your dentist! Also a plus, she spares no expense on having the very latest equipment on hand that is always the newest technology, this has allowed her over the years to do many different dental procedures with very little if no pain. All from various lasers for removing cavities, to different pain management techniques. read more

What a wonderful holistic practice that walks their talk!! Everyone is so mindful of providing the best holistic approach to hygiene and the health of your teeth and whole mouth. Every employee is beyond sweet and each time I'm there I am greeted with smiles and hugs. They truly take your health to optimal levels and you're left simply smiling read more

Sleep Apnea...do you know if your airway is small? I guess mine is and it is a health concern! Do their sleep study and find out! I know it is not glamorous, but it is serious stuff... read more

We had a wonderful experience with Dr. Sandford. Their entire office was kind and comforting to my daughter who was very anxious about the visit. We will definitely be back! read more

Normally just have my teeth cleaned but when advised that one tooth required a crown and it would cost quite a bit (as crowns usually do), I got a second opinion and second quote. Dr Sandford doesn't price match and so I had it done by a specialist who also had in-house crown production. Saved several hundred dollars. Well, just received a registered hand written letter (no kidding) from Dr Sandford that said since I had my crown done elsewhere, I'm no longer welcome to get my teeth cleaned at her practice. Fair enough. However, for those looking to choose a dentist that is competent AND competitive, it's typically very beneficial to seek a second opinion on larger procedures as well as checking public review sites like Yelp! read more

I highly recommend Dr. Sandford. She is my general dentist and recommended me to get my wisdom teeth pulled by Dr. Alford who was great. Really trust her and her staff make you very comfortable! read more

I loved Merrily Sandford, I received the most comprehensive and detailed exam (as well as insurance "tutorial" ) that I have ever had in my life. I had to get a deep cleaning and I barely slept the night before because of nerves, her hygienist was so gentle and patient. She asked me about my concerns, listened and was so cognizant of them during the procedure. The whole office is on point and by far are the best dentists I've ever been to in my life. read more