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    Merrell University

    3.3 (8 reviews)
    Closed 8:30 am - 4:30 pm

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    Lebanon College of Cosmetology - Electric blue

    Lebanon College of Cosmetology

    3.0(2 reviews)
    65.3 mi

    Excellent, perfection, professionalism, creative design, 1st place in mens haircuts at State, 2nd…read morefor women's cuts and styling, 3 for makeup,

    I have been to cosmetology school and cut hair professionally for 8 years before receiving a…read moremaster's degree in education. Since I am all about education, and have professional experience in cosmetology, I wasn't upset when I didn't get exactly what I requested with my haircut. However, on a second visit to get some issues taken care of, I dealt with a rude staff member who blamed me for not communicating the hairstyle I wanted effectively to the student. Additionally, during this second visit, when I requested that my hair be cut "wet" to fix the problem, she "huffed" at me. Before she made any cuts to my hair I told her I didn't have a good feeling about this and told her I changed my mind. It took a lot of guts for me to do that as I am not a confrontational person. She replied, "I think that is a good idea" took off my cape and walked away. I don't know why I was treated this way. I smiled, I was respectful and courteous. But reflecting on it now, even my phone conversation to make the appointment was weird. When I stated, "I could cut this long piece off myself, but since you are a school, I figure we might as well use it as a learning experience for the student", the reply was, "I disagree. We are a recognized salon. Perhaps you can bring a picture of the style you want when you come to your appointment." Again, I said it wasn't a big deal, just a long piece that needs to be cut off. I never saw the student when I went back in, only a staff member. How will their students ever learn if not given the opportunity to acknowledge and fix their own mistakes, or learn the value of good customer service? This was the weirdest experience I have ever had. It was awkward, uncomfortable, and full of drama. I don't know what the normal procedure is for the school when a customer has an issue, but I was expecting to see the student who cut my hair the first time, and pay for the shampoo, haircut, and style again. I have never experienced contempt from a business that I am giving my money to and supporting; just....bizarre! Good customer service would have kept me going back to the school. I want to continue to support the profession and give students needed practice, but I will now drive the extra 30 miles to Camdenton's Central College of Cosmetology school to do so.

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    Lebanon College of Cosmetology - Neons by Alfaparf Milano color

    Neons by Alfaparf Milano color

    Lebanon College of Cosmetology
    Lebanon College of Cosmetology

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    Merrell University - cosmetology_schools - Updated May 2026

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