DO NOT USE MERIT MOVING They deserve zero stars out of 5. My movers showed up 3 days after the quoted date and I then told me they needed an extra $3,000 to do my move. I had to change my flight 3 separate times. I sent them packing without my stuff, and they kept ALL my money (~$2000) When I disputed the charges, they only included of their records to my credit card company. THEY ARE SCAMMERS. STAY AWAY. read more

If there was an option for negative or zero stars that would be my rating. I suspect this is not a legitimate moving company and rather a scam. After a $700 deposit and a 48 hour window, they didn't show up. We contacted the company and they said if we paid an extra $200 they would divert a truck and come the next day guaranteed. Needless to say, they again did not show up. My husband contacted them by phone well over 15 times and the "employees" would place him on hold and hang up on him. We then asked for a refund and were told billing would call us, which of course they did not. Subsequently, we attempted to contact the company via their email address which was invalid. Bottom line: highly unprofessional, unreliable, and quite possibly a scam. I have all the intention to contact the Better Business Bureau about this "company". We ended up having to dispute the charge on our credit card. Not to mention the hassle of being stood up in what is already a stressful cross country move. STAY AWAY, DO NOT TRUST THIS COMPANY. read more

they are frauds. beware. Somebody from sales team pressurizes to sign with low price then they increase price at least 4 times. After packing they again increase price and no customer service at all. Beware of them. I am trapped and now need to take legal steps. read more

This people are bunch of frauds . Its been 12 day they are not giving our stuffs back . This people increased the price in between . Do not rely on them . Before payment they will pick up the calls after that only option is email and reply is we they will be ready they will provide the stuffs .. We aware about cheaters read more

I made a booking with the company in regards to a move from Irvine CA to Ga. I paid the deposit, over a month in advance and found out that unfortunately the home I was purchasing didn't pass inspection so I could no longer move out of state (no where to go ) I contacted Merit Moving to let them know I would no longer be needing their services and they stated that there is a 48 hour time frame to cancel for a full refund. And now, even tho my move is still a month away from when I contacted to cancel (6/27) and I needed them late July, I was told my refund is on a case by case basis. I was then told someone would be emailing me within 24 hours in regards to my cancel. That was 6/27. Today is 7/10, and I am just getting an email in regards to my situation, with not even half of my deposit being refunded. I contacted them multiple times before receiving the email and began to feel scammed because it seemed that 24 hour never occurred and my voicemail and requests to people who did answer went unheard. I want to know why I am not getting a full refund if I canceled within an adequate time frame and no services from your company was rendered.... UPDATE: I just got off the phone with 2 managers apparently. The first one stated she was a manager in customer service, but when she got stumped or something she transferred me to the real manager... which idk if it really even is, and not just her employees beside her. I do hope all your calls are recorded , including my first initial one to your company. The second "manager" stated that it's just company policy because they have already distributed the funds to whomever ; however, the first "manager" stated the only reason I didn't qualify for a full refund was due to a final booking date being decided. THERE WAS NOT; thus, she had to transfer me. After speaking with the department of transportations complaint department, I was advised to peruse further action since apparently Merit Moving is continuously receiving complaints such as this. So sad... this is supposed to be a customer service based company. Their last sentence in the email template to me: "We understand you are expecting a larger compensation offer and you have made it clear what steps you will take if the demand is not met, but unfortunately this is the best offer we have for you." First off all, I didn't make any demands to them about what I will or can do. So it kinda shows you guys get this ALOT. Second of all, isn't customer rapport more important? Than you taking their money without doing any work ? Excited to see what the attorney has to say as well :) read more

DO NOT USE this company. I would give 0 stars if I could. They will try to pull a simple bait and switch move on you. They underestimated my load by 100% and of course on the day of the move the trucking company tried to charge me 6000 instead 3700. (Additional 500 dollars for professional packing when everything was in boxes and wrapped extremely well). I was lucky enough to cancel my services. They did the same under the name J & J Moore before and over 40 reviews show how they bait and switch many other people. I am preparing for legal action to retrieve our deposit back if anybody is interested in joining. If anybody else has proceeded me, any info is welcome. UPDATE: we disputed the amount with our bank and it was resolved and our deposit refunded to us. Luckily our bank recognized the fraudulent behavior because Merit moving did not work with us or the bank at all. They are total scammers. read more

This is for a military move. Getting assigned to a different duty station and needed movers. I will be telling my fellow soldiers to stay away from this company. Stay away from this company! They will rob you and take off with your money. We paid our deposit and cancelled the order within the allotted time window. They sent us an email confirmation saying that we are, in fact, within the window and will be receiving that refund shortly. Well, it's been months and no refund in sight. We have called them plenty of times to try and rectify the issue but they keep giving us the run-around. Additionally, they refused to let us speak to billing for whatever reason. We have been waiting for the refund for months now. I have paper trails and keep all my documents, emails, etc (as I do with every business transaction and agreement). I am am fed up and have lost patience. We are now currently working with the BBB, the AMSA (American Moving and Storage Association) as well as a lawyer and have started the process of taking legal actions. Save yourselves the troubles and find a legitimate moving company. One that still has integrity. Don't be a victim to these scammers! read more

Honestly if I could give this company zero stars I would. Zero communication except when they want the money from you. They called us everyday for over a week even though each day we answered and told them we'd give them a call once we had our new home all in place. We thought we had seen good reviews for this company (turns out it was Merit Moving in California with the good reviews so double check which company it is you're reading about) so we decided to book a move with them from Illinois to Texas. We were given a two day window of when the pick up would be and were told they'd contact us within 48 hours of the pick up to confirm specifically which day it would be. We never received a call even up to the day before. I called that morning and they told me they would call me back. They never did. Left a message. No call back. Finally emailed the customer support and they called us around 7pm to say they were coming the next day between 3-7 and, yet again, we were told they'd call us when they were close so we'd know a more accurate time. Fast forward to 3pm the next day. We waited all day for them not even just to show up but to at least give us a call. 7pm came and went and we hadn't heard anything from anybody. We're about 4 days away from our own drive to Texas and had tons of other things we could have gotten done while we were waiting for these no show movers. Emailed again after 7, received a phone call 10 minutes later saying the driver was an hour and a half out. I'm sorry but we're busy and already wasted our whole day, we couldn't wait any longer. We told them they'd have to come the following day and they confirmed the drivers would get a hotel in the area and they'd be there at 9am the next morning. We wake up, get everything ready, 9:30 comes and we hear from customer service saying there was no set time scheduled and they'd arrive in an hour to an hour and a half. Half hour after that the driver texted us with a message saying "I know we were supposed to be there at 9 this morning but clearly that didn't happen. We'll be there between 12:30-1." So once again they're late and offering us no reason for it. So I do more research on this company during this time, find all these negative reviews and pair that with the complete unprofessionalism of this whole process we decided we didn't trust them transporting our whole lives 900 miles away. Especially since they can't even give you a guaranteed delivery date, just an estimate of 3-10 days (read more reviews and you'll see people not receiving their things for weeks to a month after they arrive). Long story short this company is so unprofessional and untrustworthy we decided it'd be better to bite the bullet and eat the $800 deposit we put down and cancel the move. Now we're driving everything down ourselves and hope nobody ever makes the mistake of booking these frauds again. read more

Absolutely horrible. Gave 1 Star cause I had to give something to post. They're great until you sign the contract. The price doubled when they came to load, they showed up late. And the company they sent to move us (Apollo Moving) got his truck stuck in my yard for 7 hours then took an additional 13 hours to load. Only the driver and one helper. And I paid almost $10,000. Disgusting. Then when you try asking for a credit for the inconvenience you get no where. No one returns calls, no one calls you to follow up on how things went. Our stuff went to storage for a month then when it was delivered the driver was rude and disrespectful. Our stuff was damaged, an 8 foot ladder missing and trying to file a claim for damage and loss is a huge challenge. Never again. read more

I would give them a negative review if possible. They continually harassed me as I looked for a moving quote. Then when I told them I had chosen someone else, Ray called me a "bitch". STAY AWAY!!! OBVIOUSLY A SCAM! read more

This review is based solely on my sales experience with the company. Please be advised, I did not end up using Merit Moving because I've had a previous bad experience with a different company and after seeing the countless bad reviews for THIS company, my fiancé and I decided to go with someone else. I was contacted by Merit Moving after putting in a request online for a quote from a moving company. Blake of Merit Moving in FL (not to be confused with Merit Moving Systems, which is a different company), a Senior Consultant, responded to my request quickly. During our lengthy phone conversation, I conveyed my concerns to Blake, concerns that included the countless bad company reviews that talk about damaged items, not meeting pickup/drop off deadlines, price changes at the last minute (bait & switch tactics), etc. Instead of taking accountability, Blake went on to blame... get this... the customers. I was extremely uneasy about his response and thought it was incredulous that he'd expect me to believe that 95% of the company's customers were lying. I was eventually sent a quote which I, admittedly, didn't respond to. After seeing some missed calls, I eventually gave Blake a courtesy call (which I definitely didn't need to) to let him know that we'd decided to use a different company and thanked him for his time. He, seeming annoyed, asked me why I'd made the decision I had, and I respectfully mentioned that I was uncomfortable with all of the bad reviews and the fact that the company doesn't do in-home estimates (which are recommended). Blake again blamed the customers for providing inaccurate information regarding how many items they intended to move. He then went on to say that if we're choosing to go with a company that has better reviews, they're probably fake reviews because, according to him, "no moving company has high ratings", and proceeded to give me other reasons why I was making the wrong decision . Advice to the company... 1- Don't badmouth your customers, especially when trying to *sell* your services to a potential new client 2- Don't badmouth your better rated competition. Instead, try to make things right with those who've left you bad reviews. You owe it to them. 3- Stop using sleazy sales tactics. Many of us can smell them from a mile away. 4- And finally, if someone gives you the courtesy of a phone call to let you know they won't be moving forward with your company, which they didn't have to do in the first place & when they could've simply ignored you, don't get defensive. The defensiveness just confirms the customer's decision... read more

Beware!!! This company is a total fraudulent operation!! We were quoted $1800.00 to move from IL to VA then when the truck was in transit they asked for another $4000.00. When they arrived they asked for another $1000 for storage fee's on top of that. What ever you do do not use Dan Drumheller (the owner) or his company you will get burnt! read more

Overall, my recommendation is to NOT USE Merit. Multiple unexpected fees almost doubling the cost of my move, god awful communication, zero expectations management, and poor customer service are all on the menu for what to expect from Merit. It took over 3 weeks to get my small amount of stuff from CA to NYC. Here's how my move broke down: Day Of Move - I was given a 48 hour window estimate for my pick up date. They assured me it would be the first day. After calling multiple times to inquire where the driver was AFTER the 48 hour window was up, they finally got back to me and my driver arrived a couple hours late to the adjusted pick up time. Not entirely unreasonable for a moving company with multiple jobs, but still, zero communication on how this would shake out, especially if you are planning anything around your move. Give yourself 3 days of open schedule if you do decide to go with Merit....at least. Extra Fees - They don't tell you ANYTHING about the "optional" service part of the contract, which are all things you'd expect movers to do as a part of a regular moving service. For example, I was charged an extra $75 on the day of my move, which was never explained as a possibility to me, because I had 10 stairs going up to my apartment to get my boxes. They also charge you if they need to use an elevator.... - Whenever you tell a moving company you are moving to NYC and then they quote you, wouldn't you expect them to tell you about the $350 fee to get your stuff onto manhattan? They use 18 wheelers and these can't enter the island. This fee was communicated to me by the subcontractor they were using 24 hours before my drop off. Totally unexpected. Move Communication - Once my stuff was picked up, it took me 10 days to hear that it was even on it's way. - After calling and emailing the company multiple times, I was finally put through to someone on April 10, after my original April 1 pickup. I spent 25 minutes on hold, and then was given a 5-7 day arrival estimate - I finally heard from the moving company with my stuff on April 23, letting me know they'd be at my place in 24 hours (on April 24). This was also when they told me about the extra fee for getting my things onto Manhattan. Bright Sides - The guys who dropped off my stuff were fast, efficient, and communicative. Once they picked up my stuff to bring to manhattan they arrived on time and were very nice. - Other than the guys who dropped my stuff....overall the experience was pretty awful read more

MERIT MOVING IS A BROKER I was moving from California to Indiana and I accidentally submitted my information to a website that sent out my contact information to a bunch of moving companies. I got a phone call from a guy named Jimmy and he told me there company was not a broker and he explained to me why I shouldn't use brokers. He also told me about the not to exceed policy that if I do not exceed my allotted space or weight, I would not be charged extra. He told me the final cost would be $1936.88. Well, moving day comes and some other company shows up with a separate contract and tells me I owe them an extra $1000. The initial contract with Merit Moving conveniently was not accessible. I call Jimmy right away and some guy who has the exact same voice as Jimmy answers and claims he isn't Jimmy he just for some reason gets all of his phone calls. I called customer service where first Gabby tried telling me I was taking up more space than I was allotted which was not true, and then Nick told me it's because my bed wasn't wrapped and I could buy a wrap from them for $50. What happened to the not to exceed policy??? In the end, they didn't take my bed or my nightstands which were on the contract and they only took about half of my total boxes. My contract stated 275 cubic feet and they probably only took 150. I paid a total of $2212 which is $275 more than the guaranteed price. The reason being is because the movers had to walk more than 75 ft to get to my door (that was hidden in the contract). Merit moving is a broker and they are full of empty promises. Also, Jimmy is a liar! read more

DONT USE THIS CO Myself and my roommate decided to move from Washington state to Tennessee. We looked up moving options, and called Merit Moving for a quote. On 7/12 my roommate in my presence talked to Merit representative, Russell. He was told that we had a 1400 sqft house, outdoor equp, lawn equp, etc. He sent us a quote with them items discussed listed at the bottom of the quote. Unknown to us was that the representative actually quoted this as a 1 bedroom apartment. However nowhere on the quote did it state that this was quoted as such. The quote had an estimated volume however someone with no moving experience we had no understanding of what the the cubic feet meant. On 7/18 The contract was signed and $200.00 deposit was taken on that day. I was told to call back on Monday and pay the additional $1700.00 deposit to reserve our booking /move. When I looked at my bank on Monday 7/22 Merit had already taken out the additional $1700.00. I wasn't too concerned since I was going to call them to pay the remainder of the deposit. But I did think it was odd that they withdrew it without permission.On 7/30 or 7/31 my roommate called Merit to just double check that everything was booked and ready to pick up. At the time she talked to Todd at Merit who informed her that the original quote was not correct and that the move with addition items (exercise equip) and the size of the house the quote would have to be revised. The new quote would now be 6807.51. At this time we were 1 day before moving. We were hesitant to accept this new amount and as we were moving on a limited budget. We were going to cancel the move at this time, but we werw within Merit's 48 hr cancellation policy. However, Todd told us that he was doing his best to give us the best deal he could that this was still a good deal and that we would most likely not have any more charges and that at the end of delivery there would probably be no more additional charges. Based on what he said we elected to pay an additional $700.00 deposit. The movers we supposed to come on 8/1 between 8am-11am and call within 30 mins of arrival. We were told by Merit that we did not need to be onsite and the movers just needed access to our home. On 8/1 Taylor with GTS (third party movers). They did not call 30 mis prior but called to say they were on site and needed to start loading. 20 mins ib and we had to turn around and come back the house as this was getting ugly with the GTS movers.My rooommate called Merit and GTS to discuss the situation and was now told that there was 100 items not listed on the quote from 7/31. That we did not pack according to GTS standards, the total volume of space needed was now higher than previously quoted. The new estimation for the move would be closer to $16,000.00. This quote was given by Gabby with Merit and only verbally over the phone. We were told that if we wanted, we could have GTS pickup 900 cubit feet of our house for the quoted amount given on 7/31. The new estimated volume was closer to 1400-1600 cuft. So they would pick up half of house, and leave the other half for us to sort out some other way. Taylor with GTS was very rude and refused to leave his business card or copies of the notes he had written on his paperwork. There was also a smell of marijuana coming from either the GTS truck or the GTS workers. At this time we cancelled the move and sent GTS away without picking up any of house items. I called my bank and cancelled my debit card, as I was worried since Merit had withdrawn money without permission before ($1700.00 on 7/22) they may try and take the additional deposit even though they had cancelled. On 8/2 I received an email from Merit Client Care stating that they were under no obligation to refund any funds but that they would refund $350.00 out of the $2604.81 deposits they had already received. I emailed back the same day and explained the situation, and that I felt this was unethical business practice, and if we had been told from the beginning what the price would was going to be we would have never booked with them as neither of us have the finances to afford such a high moving cost. I received no response back, On 8/12 I called Merit and talked to Patty in the Client Care dept. According to Patty the $350.00 resolution all Merit would offer and once that was declined by me they would resend the offer and not offer any further compensation. I explained the situation to her, but she continued to refer to their cancellation policy and refused to consider the fact that by no fault on our part their quote had changed 3 times. Merit misrepresented their company, pricing, and expectations of "packing". The quote was changed 3 times, the last two times there was a change to the quote it was done by Merit and due to the fact that they had mis-understood, or completely mis-quoted. Both times were within their 48hr requirement, which felt like a strong arm tactic to force us into paying them to move us. read more

Zero stars this company is a scam DO NOT USE!! Does not have any trucks outsources everything and raises prices right when they get to you I repeat DO NOT USE!!! They damaged everything and will not cover they lied and said they would I also did not receive all my items and got someone else's items fake scam. read more

Don't know how these ppl sleep at night. They literally robbed my 77 year old mother living on a limited income BLIND!! DO NOT use this company. If there was an option to give negative stars that's what I would give them. The communication was horrendous and it was clear that the company botched the original quote and was back peddling their way out of it. Do yourself a favor and move on to a more reputable company if you have a move to execute. These ppl are shysters!! read more

Merit was a big help when my brother decided to move. The guys at the office guided us through the process from the beginning. The only thing was the movers were a tad late, but they apologized and did a good job of handling my things. read more

Beware of this company. I just got off the phone with them and the guy was very rude and wanted to talk over me and not listen to what I was asking him. Very unprofessional! I would be very scared to let them touch my stuff. #Bewarebewarebeware read more

This is the best experience I've had with moving so far. My work requires me to move quite frequently and almost every time before now has had something go wrong. Not with these guys. They turned a stressful cross-country move into a pleasant experience. I found them after doing an extensive search for movers and collecting many quotes hoping to find a better deal. To be frank, they weren't the cheapest but they were definitely worth it. The coordinator I talked to you was very friendly and asked me in detail about each item and even had some laughs with me (we're both from Denver). He made sure I knew exactly what was going to happen come move date and showed me why his price was a little more. When the movers arrived they didn't disappoint! They disassembled and packed all my stuff with surgical precision and swiftness. They didn't ask for any tips and even gave me $20 they found in my sofa! (I still tipped them) On drop off they arrived an hour earlier than expected but no problem there. The staged and unpacked my new home to make it seem like I'd already been here for a couple months. And made sure that everything was exactly how I wanted it. Overall it was about the best moving experience you can have. Highly recommended read more

Worst Moving company in FL ! AVOID IT !!!! I'll like to share my huge disappointment and frustration by the moving service and customer service received today on my moving process due an error on Merit moving system that calculates the wrong SF for my one Bed apartment. Beyond the stress to this occur on the moving day, the customer service offered by first agent was unprofessional and I felt threaten by him and also with the pressing to make a decision in couple of minutes. On top of this, Merit Moving system error result in additional charge of $600 that I not agreed previously on the contract . Why they ask for a specific list of Items with sizes and measures if later they wrongly calculate the SF on purpose of your moving and then on the moving day, ask you for more money since the system only calculates referential , even though they recognize is a glitch on the system. Follow up on after this happened has been 0 , so, avoid to use then if you like to have a good experience. WORST COMPANY EVER!!! read more

Great service and affordable prices. Staff very friendly and go out of their way to help with all your moving needs!

Thanks Merit for making our move very simple and easy. From the beginning - Gabby and Nick in customer service both made the process very simple. I got a quote over the phone from Todd and I have him all of the inventory I would need moved to Miami Beach, FL. It came out to 670 cubic feet. The price they gave me was very fair and they even broke it up into three payments. A deposit to reserve the space. A payment at pickup and a payment at drop off. These guys really know what they're doing and I would recommend them to anyone looking to make a long distance relocation read more

I think Merit moving company isn't a legitimate company. Please make sure you know what you are getting yourselves into before you give them any deposit. I cancelled my move a week ago, they are avoiding me on calls and have not return my calls or emails. You can't get a hold of anyone!!! I'm still waiting to get my $6,000 back. That one star isn't for them, I just want to tell the world that they are making my life hell right now. I will have to take legal action if they won't get back to me. read more

This is a Scam....Picked up belonging on May 20, 2019 and Delivered them on Aug. 1 2019. Nine Weeks....We did not get everything and we were treated awful. Still trying yo file a claim and getting nowhere. Do not use this company or Interstate Relocation Services. You may never see your belonging again. We did not get a delivery date until two weeks after we called the Police. I repeat....No not use. read more

As every other review states, I would give negative starts if possible. Do not use this company. We read all the bad reviews and still decided to go with them due to Blake convincing us that everything will be fine. We gave a detailed description of every item and the # of boxes we had, they gave a quote and took a deposit. About two weeks later, we tried to get in contact with them and Blake was no where to be found. Left multiple messages for him, called customer service, all with no clear answer as to when our stuff will be picked up. They said some time between Aug 26 and 27. The Saturday prior, we received a call saying they will come Monday. Then Sunday we received a call saying they will come Tuesday between 7 and 8 am. It was 9am on Tuesday and the movers had not showed up yet. We called and they said they would be here at 10am. They did finally show up, however, they said the stuff we had was way more than described (meanwhile we had the quote in had). Their boss got on the phone and said he would do the move for an extra $3000 to which we said absolutely not so they left. Save yourselves a headache and use someone else. May be worth paying a little extra than to get scammed by this company. read more

After letting "Ray" at Merit Movers know that I had gotten a few bids and decided to move myself, he sent me a text, and I quote his words, (and written in all caps) "SO YOU LIED TO ME AND SAID YOUR DOING IT YOURSELF" along with a lengthy, illiterate missive about how the moving world works. He ended with a "consider yourself educated" note. How dare anyone from any company send a text accusing a potential client of being a liar! I sent him a screen shot of my Budget truck reservation with a note to not contact me again. What a jerk. If I could give them a "0" rating, I would. read more

This company should stop doing business as a mover. I have nothing against the moving coordinator T. Greene, or Jim. The problem is the person picking up my things. At first they gave me a $ 1,244 quote for a 311 cu ft size of luggage and things. The 311 cu ft was based on the original list that I submitted to them. Now during actual pickup The person hauling my stuffs gave me a different version of quotation. It says on his list that I have 790 cu ft for a total of $ 3950.00 . After we argued he lowered the price to $ 3,500 ( still not close to original of 1, 250 ) i did not sign for his new quote. This person think that because a client is already set to go, a postponement would delay the trip? Cost more money to cancel then its their modus to bloat the price in order for them to earn more money. But I told them to go home because Im getting a new mover. My new mover gave me his estimate to only 320 cu ft. For a total of only less than $2,000. He said no way its gonna be 790 cu ft. An update to this company. The $ 500 something deposit that I made to them was never returned to me. At first they promised to return $140 to me. This is just a warning to anybody who deals with this company. THEY JUST WANT YOUR MONEY. Consumer Affairs Board should check on this company that is in existence. Their defense is that yiu read the contract. Who's got the time to read all those small letters printed on their papers. They took my $500 something when there was no goods delivered or performed. This Merit mover is very HORRIBLE. Shame on these people who work for this company. They don't deserve even a one star. read more

Merit Moving ROBBED me. These people are criminals. This service is a scam. I received a written estimate of $4028, and once all my belongings were packed inside the moving truck, i was told i had to pay $8968. they had me over a barrel. i called to complain and was told they would review my case and get back to me. two months passed with repeated emails and messages that went unanswered. finally i spoke to a rachel williams (who has NO BUSINESS working in customer service) who antagonistically informed that they were going to do nothing for me. she invited me to take legal action against them, which i fully intend to do. after i launch a thorough social media smear campaign and contact the better business bureau and other consumer advocacy groups. furthermore, i contracted with merit moving to transport my pickup truck across the country. they gave me an estimate of $850. the truck was picked up 1 week later than the window they had given me, and i was charged an additional $300. SAVE YOURSELF. DO NOT USE MERIT MOVING. my experience was a disaster on every level. read more

We moved at the end of March. Over a month has passed, we don't know where our entire house is, and we are still waiting. We are getting ready to call the police, go to small claims court, and then will follow up with federal complaints. Don't even think of calling them. This is a nightmare. read more

these people are f....thieves!! they took my $835 deposit and refuse to refund it!! fortunately i am a dj at kllg in wilits ca and everyone in willits now knows they are fucking criminals!!! my attorney is taking these criminals to court! and im suing for punitive damages and all costs. they will be paying a lot more than $835!!!! read more

More than a month late delivering my things from ID to CT. Can't get anyone one the phone that gives me honest answers. Tried to get reimbursed for them being so late and I was told to talk to the driver when he gets here. If he ever gets here! Freaking ridiculous!!! I'm so frustrated and at this point the only way I think I'm going to get my things or be able to claim a file with insurance is through my lawyer. Worse experience ever. Not to mention the guy who initially called to setup the move (mind you they contacted me) said I could call him for anything through the whole process. Once my things were picked up he dropped off the face of the planet and I haven't heard back from him in over two months. DO NOT USE THIS COMPANY!!!! read more

This company is a scam the get you to sign a contract with a low price sub out the move inmy case anthem movers and then the day of the move they raised the price 3000 dollars DO NOT USE THIS COMPANY THERE A RIP OFF read more

If I could give this company 0 stars, I would. Total crooks. They are eager to take your money and then it's radio silence once they have it. I hadn't even signed a contract yet and they took $500 out of my account. I said I want this reversed as I did not sign the contract and even if I did, the contract states you have 48 hours to receive a refund minus 10% "fees incurred." I have emailed their billing department 3 times. Todd stopped responding once I asked him to reverse this. Gabby and Todd are both awful. It is obvious they care about one thing and one thing only - MONEY. Terrible company... complete frauds. read more

I would rate a negative 1 if possible. This was such a horrible experience moving from PA to Florida. I would like to start with communication. They called me everyday until I signed the contract. Once contract was signed never heard back. I called everyday for my moving company details and date of pick up. They literally emailed me Friday at 7pm when I was suppose to have my pick up Saturday. Saturday came and went and their office was closed. I emailed Sunday at 3pm no movers yet. Movers showed up at 730pm that day. I signed contract for one amount and movers charged me extra 350$ after they loaded my truck. Bait and switch since I signed contract that guaranteed the price and they guaranteed they wouldnt charge more. All lies. Once in Florida 11 days after I called to get my delivery and they told me I had to wait another 3 days since they were with in DOT law after I was promised a move in date of 2 days. After many calls and arguments back and forth, I was able to get the movers to show up the next morning and that is where the fun started. When the truck showed up all my furniture was thrown in the truck. They broke 3 pieces of furniture. My daughters bike someone stole the seat from it as well. I called several times to speak to someone about the up charge however they must screen calls because someone would answer not speak anand i would be placed on hold for hours. Shady company, horrible experience. I would never use them and or recommend them at all ever! Save yourself the headache and dont hire them. They dont provide insurance either for all the broken items. There 3rd party company said its .60 cents per pound which is nothing. Run! read more

warning do not use this company they deserve no stars. they lie steal and cheat. never call you back only when they need to keep pushing their date of pickup. they say they have a 48 hour window they lie. they took my deposit and kept moving my date .had to be at a new job and they screwed me up royally i had to go rent my own uhaul and drive 3 days to get to my new job . they fuck up and when they do they refuse to call you back jimmy r in sales is a real good fast talker beware .gabby landon manager f-ing bitch lies through her teeth about everything . they have my 621.00 dollars deposit and refuse to give it back cause they wont call back !! they have more bad reviews then good . they are great about ripping people off. they have reported to every agency i could find for bad service . bbb needs to investigate these bastards .i will never be done to try and destroy their reputation!!! read more

BEWARE THE "DISCOUNT" MOVING COMPANY! Checking prices for a move from Santa Monica CA to Cleveland OH: I received an over the phone moving estimate from Merit Moving, which was half the contract quote I had received from Allied Van Lines. Great! I thought. According to Merit's instructions, once I submitted a detailed inventory of all my household goods and boxes to be shipped, I received an updated moving estimate. Still less than the Allied quote. On moving day, I was informed that my shipping costs would be an additional $3,000 - putting the total at nearly $2,000 more than Allied. I had only 2 options - dismiss the movers and forfeit my $1,900 deposit or go ahead with the move. I had to move as the new tenants were literally waiting at the door and my travel plans were already set. Then, when my shipment arrived in Cleveland, the two workers who were supposed to help the driver move my furniture in did now show up. Too bad, said the moving company. The driver, a wonderful soul named Mark, grabbed a guy off the street and offered to pay him to help him move my stuff inside. The two of them got the job done in just a few hours. Except for my hero, Mark, the whole experience was a nightmare. read more

Zero. Not even worth a one start. I totally agree with then negative comments below. That is exactly what happens. Yes. Believe it. Otherwise you will lose tons of money. I don't want anybody going through the same mistake that I had. I used this company moving from PA to TX. Initial estimate from Mr. CC was $2200. He specifically told me, expenses will not be a penny higher than than. Big Bullshit!! I paid by credit upfront 700-800. Then was told rest at the time of material pick up at PA. Century moving company from NJ came in which is different from initial company and they gave me the estimate of total $3600. I was told in order for them to load the my boxes to their truck o need to pay $1300 by cash or postal/bank money order. Ok I ended up paying. Then waited 20days later. One guy showed up, initially I was told that he will be at my place 12-6. So I waited and he showed up 615pm ok.... I cancelled my works etc. then I requested next day morning. He said it is ok so he told me he will come to my place at 6am and showed up 715am. Ok........ patiently waited. He told me he will come with a couple of workers and showed with by himself. He is typing etc..... some last min Hispanic guy who does not work this company showed and left in 15 min. Waited another 30min. Another guy showed up and told us he was called as last min. Moving/driver didn't even show me his truck/material unless we paid new estimate/rear payment of $1800. Ok I paid. This $1800 includes walking feet from entrance plus steps. Ok I got that because it was already written in initial contract. So I paid. Ok total cost of $3900 for a small studio which was quoted as $2200 by merit company....... yeah too expensive. Yes don't call them, just ignore. Nice office people but useless as fuck. When I asked for supervisor/manager, they told me they don't have one. Great!! What kind of company is that without a manger?! Confused. You got that right. Avoid this company all cost. read more

Dealing with this company was terribly frustrating and an expensive experience. Thing were fine until after everything was packed and the estimated cost jumped sky high. Everything written in the other reviews about getting the price jacked up everytime they touched our things is true and not over stated. By the time we paid the final amount (in cash) before our things were offloaded the price of our move doubled. To be sure it will happen to you too if you use this company. To make things worse the companies they hired to move our things into our destination house left before they finished. There were still a lot of our things left in the front yard and furniture that was not put back together in the house. They left trash in the front yard including food wrappers, water bottles, and soda cups. The company's person who drove the truck to our house supervised the crew but did not know who any of them were and none of the five or six workers didn't know each other except two men. They were men hired from around the community. When they left the supervisor only had a few phone numbers but no one was answering their phones. He finally reach two men who came back. They said they felt sorry for me and my wife. We are 71 and are both handicapped. They were also paid quite a bit extra for coming back. As you can imagine it was physically and mentally exhausting on us and my wife was extremely distraught. When that happened we talked to Gabby, the customer service lady at Merit Moving. She said she had been talking to the moving company supervisor and although he was trying to get someone out it was ultimately the moving company's responsibility and not Merit's. In later conversations Gabby said she was working on compensating us something for all the problems. After many weeks of not calling us as promised, being put on automatic hold for up to ten plus minutes then being disconnected I finally spoke to her a few days ago. She said Merit Movers had no responsibility and the moving company refused to compensate us. I too erroneously read the California based Merit Moving company's reviews. It is up to you if you ultimately decide to use this company but don't say you weren't warned. read more

Charge you an arm and leg and wont give your furniture back they hold it ransom and every day they hold your stuff they charge you more. They charge you even when you can pay original estimate from VA to TX $4000 dollars final cost $31,000 beware fraud. read more