I recently visited the ER due to severe chest pain (pain level 8). I initially thought it might be acid reflux. I was seen within 30 minutes, which I appreciated. Once in a room, they did an X-ray and gave me medication to test if it was reflux-related. After an hour with no improvement, they gave me a painkiller and sent me home.
I requested a CT scan before leaving because the pain was still severe, but I was told to just return to the ER if it came back. Unfortunately, it did return. This time, I went to Baptist Hospital, where they performed a CT scan and found large gallstones -- I was immediately set up for surgery. The issue could've been caught during my first ER visit if my concerns were taken more seriously.
Another reason I didn't return to the original ER is because the bathroom was filthy -- it reminded me of a boys' bathroom where no one had learned to aim properly. It didn't feel safe or sanitary.
Most disappointing was the overall lack of communication. The doctors and nurses never addressed me by name or clearly acknowledged the reason I was there. I didn't feel listened to, and the ER wasn't even busy at the time.
This experience left me feeling dismissed and unsafe. I hope this feedback helps improve care for future patients. read more
