I visited Isla on Friday night of CBC weekend to celebrate my best friend's birthday. This was my…read moresecond visit, and after such an amazing experience the first time around, I genuinely couldn't wait to return.
We had reservations but were seated rather abruptly. Nevertheless, our server, Geo, was personable, knowledgeable, and had great energy and recommendations. There was a well-known tennis player seated at the table beside us, and between the VIP attention and what I imagine was an overwhelming CBC weekend crowd, a few things fell short. We understood the circumstances and continued enjoying our evening.
Now, the food? Absolutely no complaints! We ordered the Scallion Bread, Crab ISLA Patties, Fire Grilled Branzino, Smoked Chargrilled Chicken, BBQ Greens, and Mac Pie. Every single dish was delicious. No notes for the kitchen!
The chef even made a point to circulate throughout the restaurant and check in on us, which was a thoughtful touch that I genuinely appreciated. They also surprised my best friend with complimentary ice cream for her birthday, which was such a sweet gesture! Between the delicious food, the atmosphere, Geo's personable service and great recommendations, and the chef taking the time to engage with guests, there was a lot to love about our evening.
Unfortunately, the drinks were another story.
Our first round of cocktails was ordered directly from the menu. For our second round, I requested a Don Julio Reposado lemon drop. After a lengthy wait, the drink arrived, and I immediately noticed that the color looked off. I tasted it and questioned whether it was actually reposado. I asked Geo if he had specified reposado, and he confirmed that he had. I didn't want to make a fuss, so I let it go. Geo ultimately comped that round due to the delay, which we appreciated.
Later, we ordered shots of Don Julio Reposado. The pours were generous, but once again, the tequila did not appear to be reposado. I pointed out the color to Geo under the light, and he assured me that he had personally watched the bartender pour from the bottle.
At this point, I was frustrated. I knew what I ordered, and I felt like I was being convinced to question something I was certain about. But it was my best friend's birthday, the restaurant was busy, and we were having a good time otherwise. I wasn't interested in making a scene.
When the bill arrived, we appreciated that a round of drinks had been removed. The manager, Kellen, came over to check on us following the delays. We explained that while we had enjoyed ourselves overall, we were disappointed that we had repeatedly requested reposado but appeared to have been served blanco.
To his credit, Kellen immediately sprung into action. He went to the bar himself, retrieved the bottle of Don Julio Reposado, and personally poured us shots. The difference in color was immediately apparent. I showed Geo the shot and said, "THIS is reposado!"
I genuinely appreciated Kellen's response and his effort to make things right. He listened to our concerns and took action without hesitation.
I also want to be very clear that this review is not a reflection of Geo's overall service. He was personable, attentive, and contributed to us having an enjoyable evening. I don't know where the breakdown happened between our order being placed and the drinks being prepared, and I'm not going to place blame on someone without knowing.
**My issue is simple: Give me what I ordered. And if there's a mistake, acknowledge it. Don't repeatedly assure me that I'm receiving something when there's a legitimate reason to question it.**
When a guest specifically requests a premium spirit, they should be able to trust that they're receiving what they asked for. It's not even about the money as much as it is about honesty and the integrity of the experience.
I understand that CBC weekend is an exceptionally busy time in DC, and I wasn't expecting perfection. The food was delicious, the atmosphere was enjoyable, Geo brought great energy, the chef made an effort to connect with guests, the birthday ice cream was a lovely surprise, and Kellen genuinely tried to make things right.
My first visit to Isla was exceptional, which is exactly why I was so excited to return. I genuinely wanted to love my second experience just as much. Unfortunately, the situation with the drinks left a disappointing impression on an otherwise enjoyable birthday celebration.
I hope this was simply an off night, because there was a lot to love about our experience. I just wish I hadn't left questioning something as basic as whether I was being served what I ordered.