I came in to do a wire transfer and they required me to write all the information out on their wire…read moretransfer form after waiting behind two people. After completing the form, I was asked to wait in line again after 3 patrons. This is absolute nuisance. This was with teller Debbie

I just switched over to BMO hespeler from a different major bank (CIBC) because of terrible…read morecustomer service. The customer service HERE has been OUTSTANDING!!! If you want your bank to go above and beyond for you, this is the place! Thank you Meredith and Diane ? maybe Debbie I believe the manager on duties name was, for exploring different avenues to solve my banking issues. THE BEST bank customer service I've ever received !

This place does not charge ATM banking fees. WOOT! What more do you need to know. Go here if you…read moreneed to withdraw funds and do not want to be charged fees.

Called the branch three times and was on hold for 30 min each time…read more No one picked up got frustrated and hung up. What kind of service is this?

This is the bank where my place of work chooses to bank, and I would say there are great reasons to…read moredo so! The staff here is friendly and attentive and although there are sometimes line-ups, they do try to get you in and out as quickly as possible. Whenever we have issues, they are more than happy to help, and if there are any problems on their end, we get a phone call right away and it gets cleared up. I would recommend this bank for those who need to do their business banking!

On Saturday, I was heading to a carnival. I didn't know whether vendors took cash only, or had…read moredebit and credit card options. I decided to hit this Scotiabank before heading over to the carnival. This Scotiabank is in a plaza. It has a drive-thru. It's across from Tim Hortons that also has a drive-thru. It's like night and day comparing the craziness at Timmy's versus the calm at this branch. I entered this plaza from Saginaw Parkway. The drive-thru's exit sign was facing me. I needed to make a tight u-turn to get to the ABM. It works if you drive a small car. If you drive a huge limo, forget it! Before I reached the ABM, there was a sign with details on how to switch your mortgage to Scotiabank. It was all in capital letters, so this branch is obviously excited to get your business. It was also the most reading that I have ever done at any bank drive-thru in my life. I got to the ABM. I bank with Tangerine, so my card works at any Scotiabank ABM. I love that you can select your cash denominations and elect to not get a receipt if you want to save a tree. I got my cash quickly. I then saw another sign for more leisurely reading. You must be somewhat literate here, which was the vibe that I was getting. I decided to circle around the branch. It was open on an early Saturday afternoon with lots of parking around it. I also found the official drive-thru entrance. The better option is to enter from Franklin Boulevard. The lane is wide and it was nice getting the full, correct drive-thru experience. I had a great experience using the drive-thru ABM. Maybe I'll check out the branch next time when I'm in the area. (181)

I've had mixed experiences here. I tried coming in here in 2020 but I was basically shooed away…read morebecause they were only open to appointments only. Great. Thanks guys I'll just un-spend the gas money that I used to visit you.

The staff is polite and timely. They do not, however, refill their hand sanitizer in a timely…read moremanner, so it's best to bring your own if you are grossed out by handling money.

I went to this bank to get some cash from the ATM. I was expecting to just access the machine area…read more I was pleasantly surprised that the entire branch was open on a Saturday afternoon. The plaza is fairly quiet, as there aren't too many stores. As a result, there is plenty of parking. The two parking spots in front of the bank are strictly for bank customers. (173)

The 5 star rating is relative to other RBC branches. It's a standard branch with all the regular…read moreservices. The staff is friendly and looks out for customers.

I've stopped in here to pick up bank drafts. It's pretty annoying to pick up here, because the…read morewait time is long and then when it wss my turn, I was told I needed to see the manager where I was further ID-ed with a reason that they didnt know me???? Well that's swell, thanks for reminding me I'm a nobody. Then after finally clearing through without my opt in this branch manager adds me on the email spam letter-Great! You dont know me now you want to spam me. 1. I knew I didnt subscribe, 2. Didnt appreciate being reminded I was a nobody. 3. Hit forward to CRTC. Fortunately I was removed promptly. Thank you, I like being the nobody patron, please let me continue being nobody. This location has parking, its efficient size but not efficient operation. Long wait times with low customer queues (this does not make sense....meaning slow workers here). I dont think I will be returning.

Awful bank very bad service staff are rude and take there time the atm machine was stolen 3 times…read moreand very very slow