There will always be people who leave negative reviews. Exemplar has been there for me with…read morelast-minute walk-ins as well as setting me up with a PCP. They care. And they do a good job.

If I could give this place zero stars I would!!!! The only decent provider is Elli and she is…read moreabsolutely AMAZING! I wish she was in her own private practice!! My experience with this place is not good at all, I was a patient at the flagship clinic since March of 2023 and if someone would have asked me how I feel about this place 6 months ago I would have said they are amazing, but when they opened the Cedar Rapids Clinic (I had moved to Cedar Rapids to be closer to family) things deteriorated very quickly. I was super excited to get my daughter and best friend into this clinic also. So, to say I was impatient for opening day that would be a gross understatement. However, when the three of us began seeing the provider in Cedar Rapids it was very clear that the clinic was not ready for opening day. They had no front desk staff and the LPN who was supposed to be in the back was the only person helping the one and only provider the clinic had. While this LPN was sweet to begin with, it quickly it became obvious that she was becoming overloaded with the front desk responsibilities, the duties with/for the provider, answering the phones, submitting billing (this is questionable), sending out lab samples , etc...etc.... The first time my daughter was able to get into the provider we were both excited because I enjoyed the care I received at the West Des Moines office so it was extremely unexpected when the LPN snapped at my daughter right away wanting to know why she was in there wanting to change PCP's when she already had a provider, Mind you my daughter was a) wanting a new provider and b) wanted a second opinion regarding a potential auto-immune disorder, which she has every right to. This LPN's behavior got increasingly worse, she was losing entire and partial samples that needed to go to the lab, she was getting more confrontational with me and my daughter, until she did something that I felt warranted being reported to the main office. When the LPN was ultimately fired. I was immediately told by the provider that she was friends with the LPN and wanted me to know that she was refusing to provide my care moving forward. this was in early November 2025. On November 15th, 2025, I received a message from the VP of Member Services on my patient portal telling me that "since I had not paid dues in 3 months Exemplarcare was terminating my membership. Now I don't want to get into too much detail, but I decided to contact my insurance company with this conundrum that happened with Exemplarcare in November, I was advised to ask for a "Billing Audit", so I sent a message through my portal requesting this document and stated that I believed that 2 business days should be ample time to send this document. Later, on Friday, I got an email from the VP of member services stating that if I did not cease communications with the office, [she] was going to seek legal action. Now I assume this means that they are refusing to provide me with that information... I have attached a picture of that e-mail to this comment. Not a great experience in the end! UTA: I just noticed that a staff member wrote their own review in an attempt to sway the overall rating of this place. It's pretty pathetic that a "professional" place of business would need its own employees to write false reviews; this is cheating and if they will cheat for a review the just think about the level of pettiness they take in your care and how they would take great ease in spreading any number of patients business anywhere they please. so Seriously and incredibly pathetic!!!!!!

Quick and friendly urgent care. The only downside now is that you have to book an appointment ahead…read moreof time online or else you may have to wait a few hours to be seen. The doctors and nurses here are helpful and kind. They can do x-rays and migraine injections.

I took my boyfriend into this clinic for a fever of 105, abdominal pain and headache. They ran…read moretests to rule out Influenza AB, COVID and Strep. I understand this facility is not capable of testing for a larger variety of issues, however they decided to prescribe him 2,000mg of Amoxicillin *per day*. His symptoms got worse, and when we continued to contact this facility they advised to stick with the dose. A week later we decided to take him into the ER, and it turned out to be Appendicitis-surgery immediately. Again, I understand that Urgent Care centers have limitations on their abilities. However, a transparent suggestion to seek further medical advice instead of feeding him antibiotics would have been a smart and transparent next step. Very upsetting.

Where to start. 7 years of constant pain. Daily headaches that led to full blown migraines usually…read morelasting 72 plus hrs. Saw Dr's and nueros all over the country and what gave me my life back? Tony in the pt department at this clinic. Literally gave me back the quality of life gone since my accident. Headaches are now few and far between and while I'm never going to be 100 percent I do have a damn good and productive life. A needle in the hands of a great therapist saved me from major surgery and got me off pain meds daily. No more gaba no prekocet no elivel no anything but a few Naproxsen a few times a week and I live a great life. I do have to have weekly maintenance and it's not a pleasurable treatment but I have my life back and there is no amount of gratitude I could ever show that would equal what I've been given They are amazing and you can't put a price on getting your life back Thanks guys. Angie and Tony are amazing

Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

This place is slow AF. I was going to give it one star because I was mad that I was in the waiting…read morearea for so long and they took someone who came in after me ...but then the person who saw me was really nice so I bumped them to a 3. The place is just fine as long as you're not in a rush to be anywhere.

Avoid this clinic at all costs…read more From the moment I walked in, it was clear that patient care is not a priority here. The receptionist was shockingly rude, dismissive, and completely unhelpful. She acted like answering basic questions was an inconvenience and moved at an unreasonably slow pace despite the office being completely empty. An empty waiting room should have been a red flag--and after reading other reviews, it's obvious this place has a pattern of poor service. This was not a one-off bad day; it's how they operate. To make matters worse, they seem more focused on overcharging than actually helping patients. There was little to no effort to work with insurance, which feels intentional and predatory. If you value your time, money, and basic respect, go anywhere else. This clinic does not deserve your business.

Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

I gave birth to my first son here and I'm so glad we were recommended here instead of Des Moines,…read morethis place was amazing! The maternity floor was like a hotel, and we were in the same room the entire time, no need for moving around. Our nurses were so patient and clear with what they were doing and explained why if I asked, the anesthesiologist hooked me up to the epidural so expertly I barely felt it going in, felt like two bee stings if that. Even though it wore off before pushing, everything went smoothly and went very well, I couldn't have asked for better people! We had the option to leave the day of, but we were so comfortable we stayed an extra day, and thank goodness we did because they gave us so much useful information we didn't even think to ask. It's been a few weeks since then and him and I are doing fantastic, and I owe our good health to those nurses

Janae Brown is my doctor and I really hope she never leaves this place! She is so sweet…read moreunderstanding and actually listens to what you have to say. She is so sweet and greets you with a smile every time! I feel like she actually cares about her patients and I have never had a doctor like that!

When is an urgent care facility not actually an urgent care facility- that would be this joke of an…read moreoffice. 20 foot sign says urgent care, but you carry an injured person in and are told they requiring an appointment! This makes you just another doctors office. STOP THE BS and wasting people's time when they are in pain & need care. If anyone questions why hospital emergency rooms are used for non life threatening care- this office is one one of the reasons. Lying to the public and actually using a 20 foot neon sign to promote the lie, is rediculous and reprehensable. I will make sure everyone I know to take their business elsewhere. Clearly this is not a medical care provider that cares about people.

This practice is very tastefully decorated, it doesn't feel like any medical clinic I've been in…read morebefore. Ms. McGinnis is so well versed in ideas to make gradual changes to my diet and lifestyle, I'm very optimistic I'll be able to eventually reduce my meds. The statins I've been on cause so much muscle pain. She is a great coach AND medical provider. I feel like she is my partner in my journey to really change my health and reduce my reliance on medications. I'm so happy I discovered this clinic!

From the owner: Healthcare Re-imagined. When was the last time you had your Doctor's cell phone number?…read morePersonalized care with a focus on lifestyle medicine. We have wellness and weight loss plans to fit you and transition you to a new way of healthy living. Our goal is to improve your overall health and provide short-term jumpstarts to a long and health life.

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

Unacceptable standard of care for emergency post-surgical issues. I called Broadlawns Dental Clinic…read moreat 8:13 AM seeking an urgent emergency triage evaluation for my minor son, who was suffering from severe post-surgical pain. Staff member Leslie initially tried to push us away, even after I explained that returning to the original surgical clinic was a clear conflict of interest due to their poor, unprepared work. She then vaguely stated they would "try to fit him in" and hung up the phone with no confirmation, leaving us with zero plan for a minor child in acute distress. Denying clear emergency triage and dismissively hanging up on a parent of a pediatric Medicaid patient is egregious.

I stopped playing golf a couple of weeks before Dr. Bremner replaced my left hip…read more I teed it up for the first time six weeks post surgery. And parred the first two holes I played!

Everything! The staff was very professional. Sign in was very efficient and easy. Everyone that I…read moredealt with was friendly and informative. They knew their job and performed it well. Great to work with.

Dr. Birch and his care team was amazing. My Mom finally got the care she needed. She was admitted…read morefrom the ER by a compassionate caring ER doctor. Finally someone listened and she was finally admitted. Once upstairs Dr. Birch gave me timely daily updates. And was so kind to check in on me personally. Thank you to the entire team for getting my Mom cared for and placed in a rehab center after her hospital stay!

I had major hernia surgery the first week West Lakes was open and I just had a hip replacement day…read morebefore yesterday. Both times I felt like I got royal treatment from EVERYONE there. I must be doing something wrong (according to these reviewers) because I have zero complaints. I will never go anywhere else given a choice. I also went to the emergency there with a severe nosebleed several years ago at 3 AM and got great treatment that day, too. I had to wait a long time because my ENT Dr. Was performing an emergency surgery 100 miles away. I don't think it's coincidental that I've had such good treatment.