EXCELLENT staff (Sharon-Rachel-Ashley) on Friday 5/22/26. Had a thumb skin avulsion (Right hand). Thes ladies were efficient, friendly, and very Pofessional...KUDOS Ladies!!! EXCELENT SERVICE!!! read more

From the moment I entered the building, I was greeted warmly and I was registered quickly. The nurse was outstanding and the doctor was exceptional and very thorough. I would highly recommend! read more

We went in and they were able to fit us in real quick. We saw Troy, he was wonderful with my child and so helpful and kind! Thank you!

I went to this place early in the morning because I had pain in my right chest. So when I walked in and I was crying because of the pain I was going thru, the girl at the front desk ask all personnel questions and then I asked if they could X-ray my chest to make sure nothing is growing inside. I was asked were you injured... No, well we won't be doing any X-ray. That really pissed me off. So I went in and saw the doctor and he saw that I had a rash on my back and my front, that I have shingles. That pain I was told is nerve pain, which would wake me up in the middle of the night for the past 3 days. Anyway they sent prescriptions over to Walgreens in Eureka and I went there right after my visit and they told me the prescription will not be ready till later this afternoon. Why? Walgreens doesn't care about your medical condition and delay your medication for the help. These places have done a total reverse of their medical care, these places used to be really good years ago, but not now. So sad .... read more

I got very sick very fast, went to urgent care, nurses seen took me immediately to the back called an ambulance. I firmly believe they saved my life! Wednesday January 22. I was in Respiratory Failure, my eternal thanks! read more

I generally don't post negative things; HOWEVER, I want to save you from wasting your time, money, and your heath. If I could give Mercy Urgent Care a negative star rating, I totally would! Although we were seen quickly, my husband's office visit was even shorter than our wait. The "doctor" saw him for about four minutes. She diagnosed him with a bacterial infection in his ear lobe which was the size of almost a golf ball. She told him that if the swelling did not go down by the end of the anabiotic cycle, that he needs to go to see an ear nose and throat specialist at Mercy Hospital. She prescribed him an antibiotic and sent him on his way. The prescription was digitally sent over to Walgreens in Eureka and we were told it would be ready in 30 minutes. My husband went to pick up his prescription and they had no record of it. Wallgreens told us that it would probably be another 30 minutes for the doctor to actually send it over. We went back an hour and a half later and his prescription was still not sent over to them. I called Mercy urgent care and spoke to a "William". I explained the situation, he placed me on a hold of about three minutes, came back on telling me to call Walgreens and tell them to refresh their system. I called Walgreens and the woman who answered the phone told me she just hung up the phone with the doctor. So not only did they not send the prescription over in the first place, they totally lied to me by blaming Walgreens. A simple whoops we forget to send it would have sufficed. Here we are days later, and my husband's ear was getting even worse. He went to Total Access in Ballwin; they found a cyst in his earlobe. They lanced it, cleaned it out, and he is now on the real road to recovery. I cannot wait to get a huge bill from Mercy Urgent Care for a missed diagnosis and plenty of lies. Never ever, ever, ever, ever, ever. And I mean never ever, ever, ever, ever go to Mercy urgent care! I think a veterinarian would've done a better job with the diagnosis than the "doctor" at this place. read more

They have always been quick to get me in and friendly staff. I have never had any issues with billing as others have stated on here.

Most unprofessional and rude staff I have ever encountered, not to mention they double billed my insurance. A routine visit for antibiotics, and they billed my insurance over $1200.00, even though I paid the deductible there. When I tried to call to understand the billing, whoever I spoke to, was soo unbelievably rude and condescending. I will never return. Don't waste your time, or your money! read more

I had the same problem with this place that the other reviewers did. They charged my insurance as an "ER Visit" which ends up costing us way more money than a standard visit. We used to go to the urgent care on 5th street but they closed down and we were in a pinch. The old place did not bill this visit as an ER visit and was a lot less expensive. The Doctors/NPs do a good job but the billing is less than transparent. My child's sore throat is not an ER visit... I will not be going here again and will try the other urgent care on Manchester. read more

dr is nice and do a good job... How ever I have always been billed as a hospital er visit and charged $150 company not my $20 company as urgent care should be. Fought with them for years my bill says hospital er visit Washington mo and my insurance says it's being billed that way. I will now go somewhere else! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

They charge your insurance as an ER visit. Doctors are rude and do not listen. I was seen and told I had pink eye and 1 day later was back at another doctor and diagnosed with preseptal cellulitis which could have been avoided if I was diagnosed correctly the first time. read more

Brought daughter for a sore throat exam and strep test- Mercy Urgent Care billed as an ER visit, like other reviewers experienced. Signage on facility says "Urgent Care", no mention of Emergency Room anywhere that I recall seeing. Even their website says "Remember: Urgent Care is not a substitute for the ER". Mercy claims they have a "right" to bill as ER, even though services were not emergency services. Wish I would have checked Yelp first- but never would have guessed this would happen. Will never return to this facility. Facility is misleading and billing practices are unethical. read more

Went in for a ear pain. 15 min later was out the door with no cure for my problem and later received a bill for $275 saying it was an ER and Trauma visit. When I called to ask why the bill was so much, they said that they changed owners and billing changed too. Previous times only paid co pay. read more

Wife went in for a sore throat and hey coded her visit as an ER visit, not an urgent care visit (even listed the facility on the summary as the Washington MO Hospital), so we were on the hook for a bigger copay. Had to call our insurance to get it fixed, they said "they have lots of problems with that place" because they do it all the time. We won't be back. read more

Way too expensive, as compared to Walgreens clinic, or CVS clinic.

I had an appointment this past January. My insurance had changed - still had the carrier, but with different benefits/coverages, etc, requiring that I be issued a new card. I showed up for that appointment with the old card. They said they would go ahead and see me, and that I should simply call in the new card information and they would take care of it. Seven months pass where I didn't hear anything from them, so I naturally assume everything is taken care of as they said they would. Seven months pass and I'm trying to get into a house when I start getting aggressive collections calls, multiple times a day from an outside collections agency. My opinion, Mercy dropped the ball in taking care of this, and are now using a collections agency to cover their asses. Don't trust them any farther than you can throw them, would be my advice to you. And Mercy, if you read these, and I doubt you do, because doing so would imply you give a shit, my name is Jonathan Tomlinson, and I had this DIS-Service done at your Eureka, Missouri clinic, and "F" you. I give you one star because it made me put at least one. read more