I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

Popped into the salon needing a manicure. So glad I chose this place! My cat eye color is perfect…read more Great customer service! Highly recommend! Ample parking and chill vibes

it's been 2 days and I still can't get the acrylic nor gel polish off my…read moreskin this is not acceptable

This is by far one of the best massages I have ever received. Not only was Kimberly kind,…read moreprofessional, and friendly but also knowledgeable and gifted in her craft. Through the massage she was consistently courteous while explaining the identified problem areas which I HAD (keyword) while simultaneously explaining how they may have come about based on the limited discussion of my work. In all my years I have never had a massage therapist be so in tune with this work or even care to examine the possible reasons as to how my body got in such poor shape. Additionally, I was thoroughly impressed with her knowledge and desire to continually perfect her craft which, in my opinion, is of the highest quality. I highly recommend Kimberly and her fellow therapist! COVID-19: The studio is in pristine condition. Clean, organized, and respectable. Walking in, I had no concern of poor housekeeping and knew my health and others was in the forefront of their minds during these trying times.

From the owner: We are a co-op of independent licensed therapists, providing unique wellness of massage, facials…read moreand hair removal.

The services here are wonderful. Great selection, lots of colors and styles to choose from. The…read moreladies here took great care of me. Red mani and pedi looks superb! The vibe here is lovely, great music, calm atmosphere, great timing and special care.

If you're getting a pedicure, ask for Tony! He did a wonderful job! I got a mani and pedi from here…read moreand it ran about $120 ish for both. A little pricey but I got a deluxe pedicure and it was worth it!

I Love going to Hair studio ! Kim is so fun and knowledgeable- she listened to what I wanted and…read morehelped me achieve my hair goals - she's so good with hair color ! I will be back and also recommend my friends to come here ! Thank you Kim kaye

Kim is simply Amazing! So caring & wonderfully talented! My hair is Fabulous! I have never had a…read morebad experience. Her salon is comfortable & has a super cute layout. Kim makes sure your comfortable while she works her wonders to ensure you leave feeling beautiful!

Alias Freeman is awesome! She made me feel comfortable with the process! She was very professional…read moreand made recommendations that were easy to understand. I was impressed with the timeliness of the service. I have unfortunately had a few bad experiences in the past. However, here I was called back on time and my service was finished in appropriate portion of time. The staff was lively and seemed to work together well. They created a comfortable environment for the customers! I will be back to be styled by Alia at Bella Salon.

Back in Jan I went with my step mother in law for pedis and loved it. I even decided tp get a brow…read morewax and perfection. Went back today for brow and lip wax. Both women are amazing and i couldn't be more greatful my husband found this place. I am looking forward to having Sharon do my hair color next week. Before and after photos are to come.

Stopped in for a lip flip! Would totally recommend. The ladies were all so sweet and welcoming…read more They were ready to answer any questions I had. My service was quick and painless. Would come again!

I'm so happy with all the services that I've experienced. Highly recommend this med/spa.read more

One of the best Salons in the Savannah Area Well worth the wait for an appointment!‍ I recommend…read moreJesse she is the best

I like my haircut. I am satisfied, but I wouldn't recommend it or go back because of the culture…read moreand the level of care I felt like I received. Details below First, about me: 1) My hair is straight and notably thick for fine hair. 2) This was my 1st time trying a salon that isn't like $65+/ women's cut. I have taken my probable bias into account while creating this review. I saw Niki (spelling = ?) for a women's haircut. I wanted to trim off several inches to armpit-ish length + soften the edges. Haircut was good. I must mention I witnessed the 2 present hairdressers complaining *in front of clients* about the lack of stylists in the area to hire, and they joked - for a duration that has me convinced it *totally wasn't* a joke - that they'd hire anyone who claims to be a hairstylist just as long as they knew basic color theory. Yikes. So obvs that's big turnoff to a new client + worth mentioning, but the experience was just unsatisfactory overall. Here's the deal. I've talked to so many bubbly hairdressers who are passionate about their work. And I get that a salon is like a family. That's great! But if I'm your family's dinner guest, I expect the host to introduce themself/-selves, maybe offer water/beverage, check in about water temperature, ask about myself, keep conversations with family co-hosts positive and professional, speak of your family to guests with dignity, and, idk, help me feel welcomed throughout? Cool. These expectations - though some were possibly too much - weren't met at Parkway Salon. Nor were some other basic things I'd expect- like an atmosphere where I'm comfortable speaking up or asking for clarification, for a heavy-handed hairdresser to look in my general direction while brushing, for hairdressers to be positive but maybe not carelessly dancing while snipping away, to be asked if I want a receipt, and maybe even to be asked if I want to schedule a next appointment. I could tell Niki was trying to be nice at the beginning and at the very end, though. And, again, I still like my haircut. Maybe the negative atmosphere was from the other client present, or maybe mornings are just rough here.