My therapist was supportive, professional, and provided quality care. My concerns are not with my…read moretherapist, but with the administrative and leadership side of the practice. I experienced multiple billing and scheduling issues that ultimately interfered with my access to care. In one instance, I received notice of a reprocessed invoice on a Thursday evening and my appointment scheduled for the following Monday was cancelled the next day, leaving less than one business day to address the balance before the weekend. In another instance, I attended a scheduled therapy appointment, an invoice was generated after midnight, and my future appointments were cancelled the following morning due to non-payment. What was most disappointing was the response when I attempted to discuss these concerns. Rather than acknowledging the timing issues or the impact on continuity of care, the responses focused primarily on policy enforcement. I was surprised to later learn that the individual responding was the CEO and founder of the practice. I understand the importance of billing policies and have consistently paid for services, including carrying a high-deductible insurance plan where I am responsible for the full cost of care until my deductible is met. My concern was never about paying for treatment. It was about receiving reasonable notice, accurate billing, and having a fair opportunity to resolve issues before appointments were cancelled. I also experienced billing discrepancies that required me to proactively request credits after my insurance Explanation of Benefits (EOB) had already been finalized. These adjustments were not identified or communicated by the practice, and I was required to reconcile the charges myself and request the appropriate credits. This contributed to my concerns regarding the accuracy and oversight of the billing process. I hope the practice reviews its billing communication, reconciliation procedures, and cancellation practices so future patients do not experience similar disruptions to their mental health care.

I would not recommend seeking services here or accepting an employment offer from this company…read more There are so many issues stemming from the owner, upper management, and the business practices. I wish I could go into detail fully. I also want to include I truly do not believe the poor quality of care some clients experience has anything to do with the therapists. I am certain that it has everything to do with management, training provided, and the work environment. If you went here for help and had a bad experience please do not let that stop you from seeking services in the future elsewhere. This company does not represent the values of the many many therapists across the state who care (not CARE).

I have been seeing therapists and psychiatric nurse practioners here for four years because they…read moreare almost the only place in the area that accepts both Medicare and Medicaid. They know this and it shows in their lousy service. I finally went outside for a therapist after being switched from one to another and then having no therapist for months. My medication provider changes every few months because they can't retain staff. And the truth is, this place doesn't care. You, as a patient, don't matter. You are just another insurance payment.

Child has had 4 therapists because they change them as the wind blows. Child can only get meds here…read moreif seeing therapist here. The entire system is completely anti-mental health. Changing a child's therapists so frequently, is a set up for disaster. The clinicians tending the most complex cases are the least experienced and often do not have their license! Proper therapeutic protocols are completely blown out of the water. They're doing more harm than good. On the professional end, I have seen the same behavior with my clients and set them all up for failure.

Suggestions for handling depression and anxiety included playing games on my phone to distract…read moremyself and trying to make friends. Really? When I hit a low and missed an appointment, I was never contacted by phone or email, simply sent a $90 missed appointment fee. Some therapists subscribe to the bootstraps philosophy of "just be more positive!" when it comes to treating mental illness, and I don't know how they get away with it. Worse, though, is the total lack of empathy evident in NEVER contacting a patient with a diagnosed social anxiety disorder and depression when they miss an appointment to see if they're okay - except to ask them for money.

I am going to cancel my third appointment. I had a hard time stomaching the first two. Very sleazy…read moreplace, then again I was an idiot to do therapy again. Don't go to ANY therapist people. I don't care if they're pharma scumbags or holistic therapists.. At the end of the day no one cares about your issues and paying to talk to someone is something I feel ashamed for doing. One counselor named Blair Ambrose was very quick to get me out the door when a session ended, I know you can't drag sessions on, understandable. But if you have a career centered on helping people, you figure you want to make sure people are ok. She also was going to charge me for a late fee for something that was abrupt and out of my control and I gave her nearly a 2 hour heads up that I might not make it. This place is a money pit, avoid it.

Any place that would willingly allow a patient to run out of the meds is no place to go in my…read morebooks!!!! Utterly and completely unacceptable!!! Even worse is the fact that after 2 weeks they still seem to be in no great hurry to correct the situation!!!! Would never ever recommend this place to anyone and will be looking to see if there is a place that provides better service for my daughter!!!

They've helped me so much in the past two months. I never thought I'd be able to reach this level…read moreof happiness.

Support staff need training with mental health and how to deal with mental health . They always…read moreblame the members instead of them selves I would say the Derry location has Bullies for there staff and target people . very sad as they are suppose to be helping

From the owner: We provide non-clinical peer support services for adults who are managing their mental health. Our…read moremodel focuses on meaningful relationships, support-type groups, and community activities.

This is the BEST place to go if you need a therapist. They go out of their way to help. The…read moreatmosphere is warm & inviting. Linda in the office is an absolute gem. Always warm, friendly, caring and very helpful. Bob.. There is not enough words to express how much he has helped me in my life. He is the most patient man I have ever met. He does not judge anyone and is very honest and laid back. I wish I could give them more stars.

From the owner: Birch Tree Counseling specializes in Christian counseling, play therapy, children and teen issues,…read morefamily and marriage issues, depression, trauma/EMDR, abuse issues and adult issues. Birch Tree Counseling provides Christian counseling and other menta

Elizabeth Johnston is a therapist I have known for over 7 years. She is a certified Emotionally…read moreFocused Couples Therapist who is very compassionate and skilled. I would recommend her to anyone looking for individual or couples therapy.

From the owner: I am a Licensed Independent Clinical Social Worker with over 20 years of experience helping couples…read moreand individuals feel better and enjoy life. I consider the therapeutic relationship very important, as is the fit between counsellor and client. I like for our work together to be collaborative and interactive, so it is together that we will navigate your path of awareness and unfolding. I consider myself an eclectic therapist, drawing mainly from Psychodynamic, Relationtional and Emotionally Focused Therapy (EFT). EFT is based on attachment theory and relationship bonding. When we are in a close relationship, it is normal to have disagreements and misunderstandings. But it is how we deal with these misses, that matters. The repairing, and coming back together is so important. Without this, we have layers and layers of unhealed wounds. We all want to feel that we belong and to be loved. I have such hope and optimism for helping you and your love partner, get out of the negative behavioral cycle, and create a new connection of love and belonging. Within a safe place, I will help you and your love partner to turn towards one another, share your vulnerabilities and create a loving connection.

There is alot of care for those who need their assistance and helps many with all the needs.read more

This place is a nightmare. I had gone there to guest dose for 2 years and received my take home…read moredoses exactly how I get them at home. So I planned to go there again this year. When I got there, they CLAIMED they never got my paperwork, made me wait forever and finally I called my home clinic myself and had them resend it. They took my medicare card for 2 weeks of meds. BUT, when I got to the dosing window, they REFUSED TO GIVE ME TAKE HOMES! I explained that I had driven TWO HOURS TO GET THERE, ONE WAY! I explained I am on vacation and couldn't possibly do that! They didn't care ONE BIT! Then, they flat out called me a liar! Told me I was lying about getting take homes from them on previous trips! Here I am 1500 miles from home, and have NO MEDICINE! I was SO upset, scared and ANGRY! The manager, the receptionist, the woman that sits in the office next to the manager and the old crotchety nurse were all HATEFUL AND HORRIBLE to me. They absolutely refused to help me, gave me zero alternatives, called me a liar and just insulted my intelligence and questioned my integrity. I will be writing letters to the state regulators on methadone clinics, the states attorney, the main office for this company, the city of Manchester dept of licensing and anyone else I can think of. Those woman have NO BUSINESS being i jobs that require compassion and caring and actually liking people. Their job is to help people RECOVER! NOT to call them liars, insult them, make them feel like their worthless and like no one cares. I wouldn't go back there if I lived across the street and every one of those nasty women should be FIRED! I am a business owner, Iam educated and I'm not some drug addict looking for a hit. This is FAR from over on my part. Do yourself a favor, transfer to the brand new New Seasons Treatment!! They are awesome, caring and quick! They took me in no questions asked and went out of their way to be caring and nice!! Put Manchester out of business!!!