If its in stock not a problem , but special orders take way too much time to arrive .Track your order and it sets for days at the DC center . As a contractor I need my orders as soon as possible . That never happens at menards. Order a simple sheet of countertop laminate and it takes 2 weeks . Home Depot I have it delivered to my door in 3 days . Just today another special order finally came in after a long wait to arrive. Tracked the order for 5 days it sat at the DC in Saginaw Mi. Cabinet parts came in . No boxes??? Cancelled the order for the cabinet boxes at that store . Made another order at the next closest store. Have to drive 60 miles North of me as they have them in stock .I buy alot of stuff from our local store ,as its conveniently located on my way in . But they really need to be better on there ordering system . read more

Had a problem with a product they sold. The manager called back. He would not listen and was angry and pushy--finally hung up on my friend who called! That is unprofessional and unacceptable! we we have been customers for a very long time and spent a great deal of money at that store. Won't be going back any time soon. Also, their wood is the worst in this area. read more

Found items not available at Home Depot. Prices about the same. Staff was friendly and professional.

I love the smell of the lumber aisle. I am not handy at all, but it smells like possibilities. I took a friend here. She stocked up on supplies for her cat. Litter, food, etc. There's a good pet section here, holiday/seasonal. Stuff for the handy and the home-improvement inclined. Apparently, they sell food here, I never knew this. Granted it's been a few years since I had visited here. read more

Menards designed our kitchen, with a critical measurement of 98". Seeker diagram confirmed 98". But the cabinets that they designed measured 99". 3 more flaws. Stove not centered under window, counters were not cut for a stove, and we ordered a 15" cabinet, recieved a 12". The fix was a $250 upcharge for 15" drawers that fit. Except for the drawers, Menards blamed me for the other 3 errors. Their design specialist sold us a 99" row of cabinets under a 98" counter. They refused to cover anything. Menards refused to comp a $220 counter, a $100 for stove cutout etc. Lowes for Pro's for me. read more

Menards - Building Supplies Near Me - Traverse City, Michigan

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The management in general and Manager, Casey Crable specifically is lacking in tact and in my opinion was rude , condescending and unfair in a recent situation that occured between Casey, 2 employees and a customer. Perhaps the customer is not always right, but it would have done the manager well to have interviewd the customer in the presence of the 2 employees instead of creating a big stink in front of other customers who were checking out. Not even letting the customer give his side of the accusation is flat out poor and unjust managment. One must remember, sometimes when young empolyees are in situations that may affect their emloyment, they may say or do things to cover. If true, not at all fair to the customer. Seems like better management training might help, but then maybe not. read more

Being from out of town I was totally lost. A young lady named Brodwen, I believe, ( who used to live in Battle Creek) was very helpful and friendly. She showed me right where I needed to find a/c covers and made sure I got the correct one for my unit. She also suggested a few other products that might help me winterize.. This friendly girl also helped me find a delicious place for dinner. My chat with her made my trip quick and easy. I got everything that I needed plus a delicious recommendation for dinner. Thank you. read more

This place is nothing short of phenomenal. From right when you leave the car all the way to checkout, the service and quality is unmatched. Menards has almost anything you need from Lumber, electrical, plumbing, and even food, yes they have a food section. You'll find someone to help you find what you need almost around every corner. The employees are always so friendly, inviting, and easy to talk too. Even out in the parking lot the courtesy patrol never fails to make me feel welcome and are always there in case I need help loading my things into my vehicle. Overall this place is a solid 10/10 and I don't think I'll do my shopping anywhere else. read more

Went here looking for a vanity for my bathroom looked around for thirty min had to beg for help. Me being a veteran I have a emotional support puppy in training.My wife told by a older women with short grey hair at the service desk that Dogs were not allowed in the store, my wife explained she was trying to find me to get the keys to the vehicle so she didn't have to wait outside in the snow. She was given a warning that I couldn't be in there with my dog. read more

I don't think this place needs much of a promo, chances are you're shopping here because your fixing an issue OR like my husband and I, you love walking around this place and getting inspiration for home improvements. I feel like menards is the ultimate place for certain categories of home improvement, when comparing to Lowe's or Home Depot they all have their place in our opinion. This location is HUGE like most but is filled with very very helpful employees. Clean bathrooms, stocked displays. The layout is a bit tricky and honestly I wish they would give a map of the sections when you walk in. Seriously would help. Menards offers hands down the largest lighting selection, the brand selection is vast and prices are fantastic! We might be getting carpet, wall panels and deck building equipment here very soon. read more

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wonderful...love the selection of cleaning products! i sure am going to love my new bathroom too .

To Whom It May Concern: I am writing to you to let you know how disappointed I am in your company. Over the past year, your staff in the Traverse City location has been very rude to me and my family. I understand that you follow the health department's "recommendation" of wearing a mask to prevent the spread of covid-19. We have heard many, many stories about the employee(s) that our community considers the "mask police", who stands at the door or walks around, policing whether people cover their face. This is a large reason why we have not frequented your store this past year. Today my husband went to your store as a last resort, to purchase some tile for our bathroom. He went to Menards because we had purchased the same tile there about 1.5 years ago, and we really liked it. He was told by two different employees that he needed to put a mask on, and when my husband did not, he was told to leave the store. They would not answer his questions, they would not help him. He was told to "get out." We started remodeling our basement this past October. Since then we have spent around ten thousand dollars that would have gone to your store, but for these three reasons: 1) you do not offer military discount. Other big box stores do offer this discount. I understand that you reach more people with the 11% off, but it is an in-store rebate; not cash in my pocket. The money goes back to you! 2) you do not allow pets. Other big box stores let us bring our dog and it is a good time for all. I guess Menards does not like to have fun. 3) you do not let people make their OWN choice on whether to wear a mask. This is WRONG. Shame on you Menards. I am a registered nurse, and I work in the community. My husband is a Marine, now working in the construction field. Needless to say, we do not need employees at a big box store to tell us that we have to cover our faces. We will support the companies that let us make our OWN choices, and do not bully or harass us. We will support the companies that support our veterans. We will NEVER be back to Menards, online or in person. And believe me, our friends and associates will be told of how rude, overbearing, and harassing your employees have been the handful of times we have been in your store this year. Goodbye Menards. read more

Disgusting customer service. Watching employees being constantly belittled during every visit doesn't make for a pleasant shopping experience. read more

I love shopping at Menards. Every time I'm in there, I see smiling employees who asked me if there's anything they can help me with. The prices are terrific. What's not to like? Update: Employees searched for an online-ordered clearance item for close to 30 minutes. Of course they found it. Also, it's nice to hear Merry Christmas from store associates read more

Been over a month & no response to a hair line cracked sink i ordered with them. I took a chance accepting I maybe ordering with a bad company that's not local due to they were the two that I found that had the sink I wanted. I felt the two things I can do if they failed me was not ordering with them anymore & giving them a bad review. I still kept the sink since it was only a hairline crack & will just take a chance with it not getting worst & didn't want to waste time with installation. Still won't order with this company anymore. read more

I've been shopping here for a good year or two now, I go out of my way to stop here on my way into town each week and currently have nearly $200 in rebate checks. Unfortunately this week I was accosted by an extremely rude employee. As much as I enjoy shopping here I will be making one last stop in to offload my rebate checks but if I go into Menards again after that it won't be this one. There are a LOT of different places for me to shop at when I go into town and rude employees will get you a cart abandoned mid aisle. read more

Menards has managed to disappoint once again. Charging an online "processing fee" for pick-up orders when their competitors do not, as well as not allowing children under 16 into the building, even the garden center. Not everyone has someone to watch their under age children. I will never be shopping at Menards again! read more

Price shop!! This place is a rip off and the staff is amazingly rude! Normally we would not shop here but unfortunately our contractor was in a hurry read more

Went to Home Depot same day I went to here; Home Depot people so helpful and so enjoyable. Went to Menards felt spirit of oppression. Guard at door for mandatory masks! No help had to chase down people. Had to load up all my stuff after hours of three people telling me where 2x4s were not. If this place wasn't the only place with rubber mulch I would have gladly paid more elsewhere. Definitely left a bad memory! read more

Poorly managed. Will NOT stand by their work. People at the rear order desk will set up an order on a broken cart and if the order is damaged in the store they will not exchange! Terrence Hedenriech confirmed and fully supported this policy today! terrible service. The customer is always wrong shop Home Depot or Lowes read more

Ran me around for hour both front to back 4 times. Everyone was rude. Manager Kyle was extremely rude. In the end they didn't even have what they charged me for so I walked out. They can keep my 28 dollars but I will never be back. read more

My husband and I just moved here. What I'm finding out is Traverse City people seem so unhappy. The cashiers that I observed never smiled or talked to anyone. It was very sad. This store is not about customer service just volume and low prices. Think if they added customer service their sales volume could be so much higher. I'll give this store another try but probably will get the same feeling. Came back here this afternoon on a Saturday. My experience was dreadful. What is it that people like about this store? There is no one around to help you. I used the pay scale (that is posted at the checkout reflects on the type of people they attract). If you want to see how a hardware store is run head to Jerry's in Oregon. So my recommendation to Menards: BE GOOD AT ONE THING and quit spreading yourself so thin trying to please everyone. read more

WOW .. I've turned into an online shopper because of convenience BUT between processing fees and shipping costs ... my bill went from $71.00 to $105.00 ... NO WAY!!!! I won't be online shopping with Menard's!!! read more

I gave this place another chance after encountering a rude cashier. Today we unfortunately had another terrible encounter with the same cashier..rude, abrupt and horrible demeanor. She should not be working in customer service in any capacity....we left and spent our $500 at Lowes on a new grill..sorry Menards, we won't be back. read more

Staff is always helpful and in good spirits. We shop there at least twice a month......the prices are very competitive and selection is good. read more

I like my local Menards. I find good quality merchandise there at a fair price. In general the floor employees are very friendly and nice, except for the tone of the people at the service desk. They are almost always sour and behave as if the customers are "up to something" or are putting them out somehow. They have been unfriendly and downright rude to me every time I've needed assistance. Will I continue to shop there? Yes. But I'd appreciate an attitude adjustment in the rude employees. read more

I sent in my rebate at least a year ago. This is the second time there has not been any response from Menards for a rebate I have sent. I am done shopping there for their scam rebate ads. read more

I've never liked this store to begin with, as most of their employees have been rude and acted like they hated their jobs. Plus, their prices are not the best. Today, was just the tip of the iceberg for me. Due to Covid-19, you are required to wear a mask in their store (the only store that actually requires this *eye-rolling*). I walked in with my mom today to go look at plants, and right when we walked in, there was a man that said: "masks are required". My mom put hers on, and I was looking through my purse for mine while walking at the same time. I walked past him (still looking for it), and he sent a woman to follow me until I got it on. Like are you kidding me... Calm yourself, Menards! This along with many other reasons is why I will never shop at this store again. Terrible customer service and they make you feel "watched" the entire time you're in there. read more

This place is a joke! The rudest staff Hands down. There are a few very nice people that work there but most are downright nasty and confrontational. I don't understand how the management allows this. I'm not the only one that thinks this it's the talk in this town. I'm in the trades a know a lot of people that used to go to this place but no more. I have spent tens of thousands of dollars at this place but I sure won't be going back. I think they get there employees from a list of tradesmen that couldn't make it in the real world.. read more

Great competitive prices great friendly customer service will work with you on any building projects will beat other's prices highly recommend read more

I don't care what other reviewers write. This store is the best place to buy what ever it is your in need of. Period. If you were treated like an alien perhaps you should go to Lowe's or Home Depot wonder the isles alone cause you won't get help at either of those places. Lowe's poor return worst in the business. Bought a snow blower paid top dollar and when it crapped out after one, just one winter they refused to honor guarantee and said it was my fault for some reason they made up. Out $800.00. Never going back. read more

This store is large and has everything. It's clean and has a helpful staff. The prices are good and the quality of products are ok compared to the higher quality found at Home Depot or Lowes. It's a good place to shop if i'm on that side of town. read more

Menards is very close to my home so I go there often. I really enjoy their specials , crazy day ads and their variety , I also enjoy the garden center , it is where I get most of my annuals . What I do not like about the store is the layout , the registers are so far away from the entrance , it seems like they should be right there when you walk in for the convenience of the customer. I also like to get up early and it always seems like they are cleaning the restrooms right after they open , why not do it right before you unlock the doors ? read more

Menards was my go to store while I was fixing up my home. From flooring to faucets and everything in between menards always has what I need. The service at this store is pretty good but I can usually find what I need without much assistance. Prices are competitive and quality is extremely high, for at least everything that I have bought from this store. I also found that they sell groceries! So if you ever need something simple like eggs or milk you can find it there. All in all it is a great home repair store and I would recommend it to anyone who is currently working on their home. read more

I like Menards because they are usually better organized then the other guys (Lowe's, Home Depot, etc.) but yesterday AND today, I came in looking for O rings to repair a faucet in my home. Yesterday evening around 7:30pm (10/30/17) there were two employees (one blue button up shirt, the other in the typical Menards vest) standing at the desk literally 10 feet away from where I was struggling to find what I need. They never once said a word to me, they were too busy socializing with each other. Tonight a female employee was in this area and again, for 10 minutes, never said a word to me. Then she disappeared not to be seen again for the next 25 minutes I was there struggling. read more

Normally the staff at this Menards is polite and helpful. I walked past three employees in their uniforms asking where to find a wood cart. Not a single one looked up from their task to respond. Only one was on his phone, the other two were just too busy to acknowledge me. This is after I returned a few items (I bought the wrong size) and was treated like a thief, I had grabbed the wrong receipt for one item and she acted like I was trying to pull a scam. I was then informed that it would take at least four days for my funds to be processed back onto my card. And in store credit was the only way I could access the money on this trip. As I live in a fairly remote area returning next week was not an option. During the return the woman decided to make the comment "I know how it is when money's tight"... Wow. How do you know anything at all about my finances and how dare you make such assumptions out loud in public to my face. Boo. read more

went there for 6x6 treated,found the 8' easy but no 12' where are they kept other side of the lot in a pole building(treated lumber in a building????)the guy out there gave me the UPC off the 12' and said just take to the cashier and I can drive around(great easy on the back) get up to the cashier with some brackets and the UPC, she tells me she can do that I have to go to the project desk.I look down there and there are about 20 customers waiting around.I DON'T THINK SO!!!!!!!!!! read more

I went into the store looking for a very specific item. I was treated as if I were an alien! I looked for assistance for 5-10 minutes..then I happened upon a desk with several PCs....and even more employees standing around..talking about any number of things. I approached one of these "employees" and made my request. He informed me I had to go to the desk in that department! Why didn't I think of that? Considering the desk in that department did not seem to be the popular desk at that moment..I asked the employee I was speaking with if they had the item I had traveled 70 miles to find and was told" no---it would be a special order". I asked him if he knew of any other place in town that might have it.. He informed me that he "has no idea what the competitor carries!" I then went to Home depot..staff was much more helpful-they spoke among themselves and decided I may have to special order it. They also recommended that I try Menard's! Lowe's was the same result...but...the employees at the last 2 places were not afraid to suggest going to the competitor! Needless to say--I came home and went online and ordered from Home Depot. Much nicer people work there! read more

Good luck finding anyone to help you! My fiancé and I frequent Menards because of proximity and price but every time we are there we make a game out of looking lost and confused to see how long it will take for someone to ask if we need help. read more