on October 15th we drove 90 miles, one way, to Menards in International Falls where according to their web page they had the shower I wanted in stock. when we arrived we found the shower was in fact not in stock so we ordered it. we left our contact information with name phone number and e mail address and paid for the shower. 5 weeks later and no phone call regarding the shower I call only to be told it arrived 3 weeks ago but there was no contact information. Looking at our invoice receipt I see everything clearly. So we again make the 90 mile one way trip to pick up the shower and bring it home and install it. Then on December 8th we received a call from Menards at about 8am which went to voice mail about 45 minutes later we received a phone call from our bank explaining that Menards couldn't get in touch with us and that apparently they "accidentally " shredded our check. upon calling Menards back we were given 2 different stories about the check. 1 it was accidentally shredded and 2 the bank didn't honor it due to lack of funds which we had plenty of funds to cover it. we made arrangements to go up over the weekend to settle it. Only to have Menards call us again demanding payment. So having had already taken the night off from work we head the 90 miles one way to International Falls. Where we again are told 2 different stories about the check. 1. a manager accidentally emptied an entire bin of checks and 2 the bank confirmed there were not enough funds to cash the check so they never ran it. Which the bank denied. Again we had more than enough to pay for the shower. When my boyfriend went in to settle everything he was told that Corprate has already been called and they advised that we pay in full immediately or they were going to press charges. we had came up in good faith to pay as it was the threat was not warranted and as the check is being written they inform my boyfriend Corprate also stated they would not compensate for the extra drive. All this while hostility repeating they will call the cops and it "will not go good for you" The manager can clearly see another check is being written but he continues to threaten and berate my boyfriend. After he come out to the car and told me what happened I called the store asking for Corprate office phone number only to be told by Katlyn she would not give it to me, no she would not transfer me to a manager but she would transfer me to whatever department I needed help in (I did not identify myself or my concern to her) So it is Menards policy to not let a customer speak to anyone but it is also the customers fault that somewhere an employee lost checks or money. It is the customers responsibility to go out of their way to fix an instore issue and it is the right of a store manager to treat customers so deplorable. This letter is not only going on review but I will be sending a copy to Corprate (as I have their number now) as well as to the BBB in a formal complaint. read more

Clean and organized. Not far from Voyageurs National Park if you need camping supplies.

We love shopping here and the staff is super friendly and helpful, it would be nice if they had a few more electric carts for us wobbly shoppers. read more