When I had to put my cat to sleep the Friday afternoon before a holiday weekend, I called the place I normally order my urns from only to learn the business had been bought out and was no longer carrying it. They gave me the number of the manufacturer, who informed me they don't sell to the public. They gave me the only customer they had in my state, who did not answer the phone. Frantic, I searched the urn on Google and came across this business, on the complete opposite side of the country from me.
I called and spoke with Vaughn, who told me they had already closed for the holiday weekend but he would be happy to help me. He patiently guided me through placing my order and ensuring the urn would be shipped to my vet and the plate would be shipped to my house. Over the weekend, I realized I had ordered the wrong color, so I called back on Tuesday. Again, Vaughn was very patient and kind, calling the manufacturer and changing the color before it shipped out. Everything arrived in a few days and was perfect.
I can't thank Vaughn enough for his kindness to a frantic, devastated pet parent. I highly recommend this company. read more