I felt worse after sitting in waiting room for 5 hours than I did when I arrived ! Nobody in…read morewaiting room ! No beds to rest in and no doc saw me in 5 hours! Awful place wil never be back

I have been waiting more than 3 weeks for results on a CT scan and in constant pain. When I called…read moreto check on it I was told they changed companies that read them and they are backed up. You are a HOSPITAL and you don't have anyone that can read a CT? When I called 4 days ago to check on it, I was told it would be expedited and still nothing.

As of 10/1/24 they have an active COVID outbreak. The administrator who gave the tour admitted it,…read more but are still giving tours for the one open bed. The care coordinator at Memorial did not know about that. She does now.

This place is DEPLORABLE! Don't send your loved ones here! Poor hygiene! CNAs with bad attitudes!…read moreHave to wait too long for call lights to be answered! Food is terrible. The food is ALWAYS served cold! Sending your loved ones here to just DIE!

This place is run down they ignore their patients most of the time under staffed the only thing…read moregood about the place is the staff is very nice but other than that the quality of care is not very good especially if the patient is on a ventilator so sad of a place and it looks run down they have antique equipment for ventilator patients as well I would not put my loved one here for sure

A fresh start under new management. four Fountains has gone through a real transformation since…read morethe new management team took over. The changes have been noticeable, not just in appearance but in the overall atmosphere of care and compassion. The new leadership is hands on, visable and truly listens to residents and families. Staff morale is higher and you can feel the difference in the way residents are cared for.

I would never recommend this place. To begin with, they never retained employees and the few that…read morecontinued to work there had horrible attitudes. They list all these amenities that don't exist. They continued to allow my mother who had dementia to throw away expensive items such as glasses, shoes, hygiene items away. I never received an apology or assistance in locating the items. Several items that I purchased for my mom continued to disappear. My mother's purse went missing two years ago and I never received notification of it being found. I do not recommend this facility.

From the owner: Sycamore Village is an assisted living community specializing in Alzheimer's Disease as well as…read moreother forms of dementia. Personal care is provided to all residents; from early stage memory loss to end of life.

I have been trying to get a refund for approximately $2400, for the amount of overpayment for the…read moreunused days due to my father's death at this facility before he used the entire month we had paid for, without success . I have been trying to collect this refund since September 2023, it is now May 2024 and I have been given nothing but the run around, excuses that they have never received my emails containing the documents that their company requested to process my refund, etc. DO NOT RECOMMEND THIS FACILITY!

From the owner: IL in Bellevilleread more

They take reports and try to put accusations on you when you are not at fault. If your relative has…read moremoney in the bank and You have to use this place hide it someplace where they cannot find it. They tend to send nurses that gleep your pain meds and steal your stuff. They have a private guardian that can sell your house and charge you 35 dollars to get their grubby hands on your assets. That includes opening your mail. A woman told someone I knew if you want in my program you have to be on Medicaid. They commit a lot of Medicaid and hospice and financial fraud as well do not trust these people they are snakes in the grass. The devil's little minions

They are a great agency and would refer any of my family members to them. They work diligently to…read morecare for the community and provide them with the needed services to ensure their safety in their own homes. They are very professional and truly care about their patients/clients. Highly recommend this agency.

This facility needs to be shut down immediately in my opinion. As a visitor, I witnessed urine left…read moreon the floor for hours after I reported it. There are roach traps all over the facility. I witnessed staff both ignore and yell at the patients that were in need of medical care, The smell of urine and feces is so strong it burned my nostrils. There was not a chair for me to sit in while visiting, and patients have to provide their own tv's. The water was the color of lemonade. The nurse was "on lunch" for what amounted to around four hours while patients waited in pain, with soiled diapers, hungry, or thirsty. Medications weren't given timely if at all. The kicker here is that unless the nurse signs you out, you aren't allowed to leave unless you sign yourself out. 911 would not come to take the patient to the hospital because it is privately owned. The patient couldn't stand up or walk to get to a car to be transported. I believe people may die if they enter this facility due to lack of care and neglect. PLEASE DO NOT SEND ANYONE TO THIS HORRIBLE PLACE!!!!!!