This is the worst optical shop I have ever been too! I have been wearing glasses since the age of 15. I know everything about glasses and how to take care of them. I went to Melrose Optical because they were close to home. I have never been treated with such disrespect to my intelligence. I paid over 600 dollars for my glasses. I always get the top of the line. Apparently there top of the line is having to replace my lenses every 3 1/2 months. They give you 3 free lenses replacements, but why is that? Maybe they need to re evaluate the lab making the lenses. My lenses have been replaced 3 times due to multiple scratches. I use the glass cleaner and a cloth. I do everything the way I have been, since I was 15. I am now 50 so, I have experience! Melrose Optical wants to place the blame on me. Yes, they told me it's the way I clean them. Then they even had the odasity to say it's the heat from me cooking. Is that even possible, maybe if I stuck my head inside the oven. I don't think so, because I have been baking for years. I even have a ten year old pair of glasses, with no scratches on them! I am beside myself and when l called to complain. They just brushed me off and had no empathy. All they could say is you already had 3 lenses replacements. Why is that?? Your lab does not know what they are doing. Then when I got my first pair of lenses, I seen numbers on them. I was told by the Optical shop that's normal for bi focals. Then the 2nd replacement they had numbers and none on the 3rd. So I called to question it and they said "we calibrate our machine daily." So if there are no numbers there that's normal. Really, because I was specifically told they needed to be there for the bi focal. Then the gal at the office told me next time I order. I can get a better scratche coating. I was told I already had the best. I always make sure of that when I get knew glasses. I will NEVER EVER order glasses from Melrose and Albany Optical again . All they care about is a profit to them. They have NO customer service skills at all. That also brings me to the eye exam bill I had. My insurance did not.cover it, so I paid 160 out of pocket for the exam. At the time we were on a budget. They kept hounding us for the money. They Were very rude if the payment plan was not on time. If I could give a 0 for customer service,I would. I am not stupid. I don't appreciate being treated with lack of compassion and empathy to my complaint! read more