UPDATE: Adding a star because the manager did reach out to me to speak about my experience and refunded me. I appreciate her being so gracious and professional.
I've been going to Melrose & McQueen for a year now. Due to scheduling, I usually wind up with a different stylist each time. Normally I have a great experience. However, I was very disappointed in the haircut I received yesterday by Chelli. I expressed what I wanted--curtain bangs starting at eye level, face framing layers, and a split end trim. She started with my bangs first and cut them beginning at eyebrow length--shorter than I had requested. Of course, once they were cut, I didn't see the point in commenting since she couldn't regrow them. When she was finished, I realized how much of my hair was on the floor and commented how light my head felt. She laughed and said "Yeah, I didn't take much off the length, but you had a ton of hair on your head, so I thinned you out!" I have straight silky hair, and I could be wrong, but I have never heard of a woman with straight hair wanting her hair thinned out. It certainly was not what I asked for, so I was shocked and uneasy when she laughed at how much she "thinned me out." I feel as though I have lost at least 1/3 of my hair volume and cried when I got home. I've spent the past year working diligently with hair serums to regain my original hair thickness, and I feel like she sheared me like a sheep. After washing my hair and attempting to style it today, I'm realizing how choppy, ugly, and uneven the layers are. It looks like a child cut my hair rather than a supposedly "highly experienced" stylist. I will never be back to this salon. I don't think anyone who is even moderately fond of their hair should ever book with Chelli. read more