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    Melody

    2.7 (3 reviews)
    Open • 6:00 am - 11:00 pm

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    9 years ago

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    Osteria del Marinaio - Il caciucco

    Osteria del Marinaio

    3.8(6 reviews)
    0.1 km

    Proud prices for the quality received. For emotional and atmospheric reasons this dinner got higher…read moremarks but for cold logical or objective reasons it is more a 2 star experience. We chose it spontaneously for location, ordered a seafood soup, lobster pasta, pepper steak and tartar. These were unspectacular in flavor but with substantial quantity so it may appeal to some. But great location and atmosphere, great desserts and wine. Would go back under the right circumstances.

    My brother went to this restaurant a couple of weeks ago and recommended it. That's why we went…read morethere this evening. The restaurant is very small therefore he told us to reserve a table in advance. My sister called, but we didn't know that they're closed in the afternoon. Therefore we couldn't place a reservation. However we went there even though we couldn't reserve a table. The owner said all the tables inside were reserved (when we left we saw that not all of them were occupied and we could've sat inside). However the owner of the restaurant gave us a table outside. That was totally fine with us, because we were really hungry. We ordered appetizers, main dishes and dessert. I really can't complain about the food. It was tasty - therefore my brother was right to recommend this restaurant. However the owner/server forgot my salad. I had to tell them twice to bring me my salad. At the opposite of this restaurant there is a gelato place (literally 2 meters away) and my father wanted to order 1 scoop of ice cream from there (he would've ordered ice cream from the restaurant if they offered it, but they didn't offer amarena ice cream). We asked a server whether it would be ok if my dad would buy ice cream over there and eat it at our table while we're having our dessert. She said that she'd have to ask the owner but thinks it's ok. It wasn't. The owner came outside and said that he cannot eat it at the table. I then told her that that's not good customer service especially because she forgot my salad. Her reply was: "I forgot it because I didn't write it down". Is that my fault though? If you can't remember the order then maybe you should write it down! Additionally I told her that if she'd allow him to eat it, she'd have a chance to make up for her mistake (forgetting my salad order). She refused and said that if other people see that he's eating ice cream from another place, other people will do so too. I told her then that we wouldn't order dessert if he can't have his ice cream at the table with us. She then said ok but was very annoyed and unfriendly to us. She went inside her restaurant, came back with a glass, went to the gelato place, bought 2 scoops of ice cream, put it in the glass, gave it to my dad and asked us where we're from. Like if that would matter?! We said that were from Germany. She then said that no restaurant would allow us to do that in Germany, which is not true. Any restaurant owner anywhere in the world who values their customers will know that good food but more important good service is the key to customer satisfaction. The customer is king. It was so inappropriate to ask us where we're from and she said that in a super unfriendly way and acted annoyed. Very unprofessional and almost childish. After that she didn't even look at us anymore and also the other servers treated us in a very unfriendly way and didn't want to look at us. Very, very, very unprofessional and childish. The owners have apparently 2 more restaurants so they should know how to treat their customers. When the bill arrived we saw that they labeled my dads 2 scoops of ice cream as their "daily dessert" which was 7€. Later my dad asked in the gelato place, how much the owner of the restaurant paid for his ice cream. It was 2€. So there was a difference of 5€, which is not ok at all. Our bill was 155€ in total (for 4 people) which was ok. It was definitely not ok though to act this way, to treat us so unprofessionally and to charge us 7€ for the ice cream. We will definitely NOT come back to this place again. She did not know anything about customer service and her behavior was rude, unprofessional, inappropriate and childish. I gave 2 stars for this restaurant, because the food was good. Everything else wasn't.

    Photos
    Osteria del Marinaio - Pasta  fagioli cannellini e cozze.

    Pasta fagioli cannellini e cozze.

    Osteria del Marinaio - Nonna

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    Nonna

    La Grande Cave

    La Grande Cave

    4.0(4 reviews)
    39.4 km

    La Grande Cave is a winestore where you can enjoy your bottle as it is or togother with light food…read more Selection of wines is small, but good. They have everything from full bodied red wines, whites, rosé and Champagne. You buy the bottle in the store. If you would like to enjoy the bottle at La Grande Cave or just have a glass of the bottle, corkage is €8. The light food is well presented, is of high quality and is very individual depending on the waiter. One dish can be garnished with paprika and strawberries by one and with tomatoes by another. Interesting and authentic! You can also buy wine by the glass. They have red/white/rosé of the day for about €8 with higher quality than neighboring restaurants. The winestore/bar has about 6 small tables in a steep alley located in central Villefranche. During high season there is a calm flow of people strolling by. The environment is beautiful with a glimpse of the harbour. This is a perfect place to enjoy a glass of wine before dinner. Maybe buy a bottle, have a glass of it and finish it with dinner at home or at a restaurant nearby?

    Avoid this place -- blatant discrimination based on nationality "Fully booked for 'foreign,' wide…read moreopen once she heard 'New York' -- we're both, and she couldn't handle it" We had a lovely first visit Friday night: great food (salami, escargots), warm service, a table for 4. We loved it enough to want to return Saturday. My dad stopped by Saturday to make a reservation and was told they were fully booked. Shortly after, I called from my US phone number not on purpose. The moment the owner saw the New York area code, her tone completely changed -- she was thrilled, saying "Bonjour New York, can't wait to see you," and made sure we had a table. When we arrived that evening, the same woman recognized me immediately as part of the Romanian family she'd turned away that afternoon. Her face fell. She turned to her colleague and had us seated at a cramped table at the very end -- despite the reservation being for 4 and my name already written down for the good table she'd set aside for "New York." There is no version of this that isn't about where she thought we were from. The only thing that changed between "fully booked" and a warm welcome was a US phone number, and the only thing that changed between that welcome and a bad table was seeing our faces. By that point I was too unsettled to even touch the drink I'd ordered -- we just paid and left. Genuinely one of the most uncomfortable, humiliating experiences I've had at a restaurant. Do not go here.

    Photos
    La Grande Cave
    La Grande Cave
    La Grande Cave - Norwegian lamb, red wine and rosé of the day in a super cozy corner in the street

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    Norwegian lamb, red wine and rosé of the day in a super cozy corner in the street

    Melody - wine_bars - Updated October 2026

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