Today I spoke with Melody. I am a Geico customer and had an issue with Geico servicing my homeowners policy and was told that Melody was the supervisor who could aid me. I am currently working on a loan and Geico and the Underwriting company they work with Arrowhead have been gaslighting me and have ultimately made the unsupported decision to terminate my policy based on "non-payment" that was paid and yet was to my understanding refused by Arrowhead, despite my continuing followups and provided records aiming to ensure they would not cancel my policy. Melody is the least professional and rudest agent I have ever encountered who literally decided it was professional and appropriate to have a debate with me, rather than have some empathy and help me. The claim that Geico has "millions of accounts" does not suffice that Geico could not do their due diligence to ensure that my policy was not canceled by Arrowhead, incorrectly. This is not the last Melody or Geico or Arrowhead will hear from me. Someone needs to address this gals professionalism. The most classless rep or "manager" I have ever spoken to. read more

HEATHER IS AMAZING!!! She is one of the most considerate, intelligent, and respectful salespeople I have ever interacted with. Well done Heather, you deserve a raise!!!! read more

I have renter's insurance with them for at least 5 years. I never dealt with Melody, I guess this is small potatoes for her? I left my previous insurer because they changed our policy without checking with us first and they raised the premium too high. I called State Farm and they gave me a good quote while shopping around. We switched to them and the process wasn't smooth. Some issues at their end. Moving on, things were good till this year's renewal! As a policy, they say longer you stay with them, they lower the premium and that happened. When we got my renewal this year, the premium was way higher. I dealt with James. He told me something like inflation as an excuse. Isn't that always the case? I looked at the policy and they raised the value of our property without asking, of course! I mentioned it to him, he switched it back, still higher. They finally had to lower the property value to maintain my premium. Very unhappy with them! I feel like this isn't the year to raise premiums! I'm sure they lost money this year, but it's not my fault! Don't raise premiums to existing clients you still have around because you risk to lose them. I'll look around, shop again. I don't appreciate what they did. Are we in this together? Doesn't seem like it! read more

I'm on hold for almost 1 hr no one pick up the call .. I ended up using on line quote .. but decide to stay with AAA

Melody and Merly were very helpful and responsive when I needed to the change of beneficiary form for a life insurance. Merly even followed up after a few days to remind me to submit the form either by email or mail. Thank you for your assistance. read more

Merly is amazing I called because I needed something sent over to my escrow office for my mortgage Refi and she was able to Do it same day ! Great service all the time! read more

When it comes to insurance agents Melody Avecilla and her company is #1. They communicate immediately which I love! I rate 5 read more

The team was very accomodating and friendly. Special mention to the State farm agents Merly and Bay they are very helpful and will definitely call you to follow up. Been with them for more than 10 years. They make you feel like family. read more

Christian and Melody were referred to me by my friend. I am always hesitant at first to inquire for a new quote in other companies as I don't like it when they do follow me up non-stop. Don't get me wrong. I mean when you believe that your services and company has really a lot of competitive things to offer, people would just really come to you. Anyway, Christian was fast to email my quote. And Melody was also kind enough to make sure everything is being taken care of. They did not only deliver the requirements that I needed but they also offered some other things that is necessary. I've always thought that the quotes would be higher than my old one but it's not. Aside from the lower quote, there are also some additional details that he included and still the result is lower than my old one. Even after finishing up the transaction with them, they always have somebody 24/7 to assist you with their needs. And if that 24/7 customer service cannot take care of your need, there's this one lovely lady Merly at the main office who's always ready to assist you with all your needs right away. She's bubbly, accommodating and never forgets your request. She also never forgets your name. I totally would recommend this office to my friends and to all yelpers out here! read more

Have been doing business with these guys for a while and they are just the very best. Needed to add a new car to my policy and was trying to decide what to do about the old car (since in the current pandemic, it's going to have to sit for a while). Melody and James went above and beyond, saving me money and working with my needs (even as I was unsure what those needs were). Really appreciate them and all they do! read more

I received the support I needed in transitioning from one insurance company to the next as well as making several changes to my policy was so smooth. And they took the time to explain everything and answered all my questions. I felt really taken care of. Thank you Miss Merly, Miss Melody and team for all your help. Will definitely recommend. read more

I have been part of The Melody State Farm family for many years now, the staff is friendly and very accommodating. They take care of your needs and make sure you are satisfied!!!! HIGHLY RECOMMEND THEM read more

Merly is very helpful and went out of her way to assist me - thank you very much! Great service I have been with them since 2014 and have stopped looking for other insurance - highly recommend! read more

100% satisfied and great service. She helped me with auto insurance with no problems. Great communication. I talked to Merly Contreras and she was professional and a big help. read more

I keep calling the office and no one is answering although it says here on yelp that it's opened. I left a message over a week ago and no one is calling me back. I need to know when the discount will be reflected on our insurance as it has been told by the governor. Call me back as soon as possible.. Francisca Beiza. read more

Melody and her team are amazing. I have been with them for over 5 years now, and any time I have needed help, they take care of it right away. They take care of my car, renter's, and life insurance policies. I have had some difficult situations that they have expertly helped me solve, quickly and efficiently. I highly recommend their services. read more

Melody and her staff has been working with me for over 16 years. Her staff is so easy to talk to, they meet my needs and more! I have referred everyone to them and now my children use her too. read more

I called them up because I needed a favor from them ASAP & they immediately answered & did it right away. Great Job Guys! Merly is excellent! Thank you so much! read more

When I moved out to LA, I had JUST learned how to drive, so I knew my insurance rates would be through the roof. I joined State Farm and they were able to give me several discounts including one where I report my odometer every 6 months to reduce my monthly payments. I also have multi-line discount with life insurance that reduced my payments and gave my life insurance for free. With State Farm, I was paying less than my friends who have been driving since they were 16. Now, I've been a customer for almost 3 years and have the State Farm loyalty discount and the good driver discount. My payments are lower than ever, even though I just added rental insurance! Everyone here is super accommodating and really try to get you the lowest price for your insurance. Highly recommend! read more

I spoke with Merly Contreras and she was very helpful and quick to action on my requests. Even provided suggestions on how to lower my insurance premiums. Very satisfied with her work ethic and friendliness. read more

Thank you so much. We needed some documentation ASAP and Merly helped us get it right away. We have been with this office for many years and have always had a great experience. read more

Getting insurance policy on my first bought car was fast and easy with Melody. Big thanks you them.

All the staff here are awesome and helpful. You screwed up? No worries... they'll fix it. Melody Avecilla pick up your phone and dial 818 506 3276.. You're welcome in advance read more

My wife and I have been let down by the service provided by this State Farm agent. Here are a few of the issues we experienced at this office: - My wife and I were ignored multiple times after requesting help via email. - The agent was extremely late to a scheduled in person meeting we had set up. - We discovered that all discounts available were not being applied to our account, resulting in overcharges. I have been a State Farm customer for years. They are rightfully known for their fantastic customer service. However, this agent seems to have slipped through the cracks. We have switched offices. read more

I've been a State Farm customer for 15+ years. I'm dedicated and I'm a nomad so I've been with 4 different State Farm agents in 4 different states. Melody's office was #5. I've always been really lucky with amazing offices and help from State Farm. I stick with what I know and who has been awesome and in all prior cases, that has been State Farm. But given the one star on this one, you can TOTALLY see what's coming, can't you? Yup. Sorry, it totally gives away the ending. Now I say the obligatory, but in this case very true..."why oh why doesn't Yelp have a ZERO STAR option?" I'll keep this short (I'm so over this office): end result of the past five months of "FUN" with this office was that I requested a new agent via State Farm corporate and made an official complaint with the head office. It took a good 30 minutes out of my day to do this and it's one the last things I'd enjoy doing. Unorganized, mistake-prone, absolutely lacking in knowledge, lacking in common sense, lack of communication within the office staff, poor follow up and the inability to manage my very simple SIMPLE policies ...as the prior other four offices did WITHOUT any issues, complaints or peeps from me...that sums it up. My experience with this office was so bad that it is only based on my prior GREAT experiences with State Farm that I'm sticking with State Farm overall. I don't know the reviewer Spencer L, but I echo his review and sentiment: "I have been a State Farm customer for years. They are rightfully known for their fantastic customer service. However, this agent seems to have slipped through the cracks." Hey, Spencer L: NAILED IT. When Melody was trying to fix yet another issue last week, I told her I had requested an office change from State Farm HQ. She responded with "we live in America, you do have the choice to do that." That's the actual quote. I literally have no idea what to do with her response...and since we DO live in America...guess what? Bye, Felicia. read more

Melody and James are wonderful. Everything is made simple and easy and if anything seemed complicated for me - they took the time to help me out. read more

I first met Melody Avecilla twenty years ago when I first moved to LA and she has been instrumental in protecting my car, home, my life and everything that I hold dear in my heart. She was able to set me up for success that I hardly have anything to worry about. What I love about Melody is she cares, she takes the time to get to understand my needs and offers solutions to protect what's important to me and my family. I am glad that I am insured by Melody and State Farm. Talk to her about your auto, home or renters, health and life insurance. She will save you a lot of money while protecting everything that matters to you. read more

If you are looking for personalized insurance quotes for your car, life,home etc. look no more!! My agent walked me through all of my options made sure I understand. They go above and beyond the call to help a panicked costumer out! They are very responsive, helpful and informative.I highly recommend them! read more

I am pretty clueless when it comes to the ins and outs of car insurance, but now thanks to Melody and Josh I know I am getting a great deal and dealing with excellent service. Josh was more than happy to help explain each part of the plan and break it down to why I wouldn't want to go with just the "cheaper deal". I feel safe and confident that I know my plan and money are going in the right hands! They are always available to help and answer any questions. Thanks State Farm, I am really glad I choose you! read more

I've been with Statefarm for years now because of ms.melody and her awesome staff specially mr.james avecilla , they really know every bit of info needed for their clients to make an informed decision regarding insurance from home to auto.. every interaction I've had with them is always a pleasant one with everything I needed resolved from simple questions about my auto policy to claims they have guided me through the process they are always ready to help.. we all know of the high standard State Farm had set in the past and present and with ms.Melody's office and staff they have gone above and beyond that standard . They are the best and i am happy to say that I will always be their client . read more

When I was choosing an insurance company for my life and car insurance, I really wanted to partner with a large, flagship insurance agency. But I was worried because big companies often loose that personal one on one care and guidance of the best coverage that's right for you. I found nothing but the opposite with Melody Avecilla State Farm Agency and her team! Melody and Chris were so patient in giving me detailed advice of what would save me the most money and optimize my coverage. Another impressive aspect of Melody and her team is that they are always available to meet with you face to face to help review any coverage options or questions. They continue to respond in a timely manner and recognize the importance of being thorough and accessible. Kudos to Melody and her team, I look forward to continuing our partnership for years to come! read more

Craig was great and very helpful getting my classic car valued and insure for the proper value. All he needed was a few pictures and a few questions answered. He was very persistent and efficient! Any where else it would have taken months to get this done,Craig handled it in one week. I recommend every one to this state Farm office read more

This review is way long overdue! Thank you so much Merly for every thing that you do, whenever I call you for help on our account or or to asked some questions, you were always patient and willing you never rushed! And most of all you're fun to talked with!!! read more

I'm just happy and thankful that I moved my policy to Melody Avecilla. Thank you Christian for this. They are very helpful and great people easy to deal with and on top of every problems. read more

Four Stars, not anymore. After years of service I was forced to change agents. Here is why. First, Melody's staff never answers the phone nor do they respond to emails. (I did both for two weeks straight with no response). Second, when they do they are difficult to work with. Example, my 86 year old mother has had repeated calls ignored, and when the staff does answer, they are impatient and unhelpful. I was asked to make a good review before and that should have spoken volumes. Customer service is no longer the rule for this office, not unless it suits the bottom line, which apparently is to get good reviews on Yelp only. Good bye and I will be assisting my mother in changing agents promptly. read more

If you want an insurance agency who cares about you like family THIS IS THE PLACE TO BE. Everyone here is amazing at giving you the best costumer service. They follow up with you and make sure your needs are taken care of. I've been with Melody for the past 7 years and never once did I feel dissatisfied. I am very thankful to Bay and Merly and James for not getting tired of calling me lol. They sure put in 200% effort. Thank you Melody and staff! You guys are greatly appreciated. read more

Amazing and wonderful team! Always here to help when I am in a bind, trustworthy, honest and reliable. I would highly recommend Melody and her hardworking team to my family and friends. She always compares quotes and finds the honest policy that matches my needs and she never embellishes, I truly am impressed at the caliber and quality of Melody's Statefarm team. read more

State Farm has been my 1st & only car insurance for over like 10yrs now since I was a teenager. Melody has seen me grow up from a lil girl to now, & it feels nice to be able to have that kind of bond specially at a insurance place. They know how to work & do their job. I totally recommend this office & can't never go wrong with State Farm. read more

I have received nothing but excellence with Melody and her staff!!!! Everyone is professional, caring and considerate!!! They assisted us greatly on getting life insurance and when my mother passed, they were sympathetic. And...they promptly took good care of me and my family!!! I am so appreciative of all of their advice, loving care, and professionalism!!!!! Insurance people can sometimes get on your last nerve. No one in this office has ever gotten on mine!!!! There has been nothing but love!!! Blessings!!!! Thank you!!!! Heaven hi!!!! read more

Amazing insurance company, they are precise and easy to talk to. They will help you with life insurance