The office staff and the dentist are friendly, kind, knowledgeable and gentle. I have horrible…read moreanxiety at dentist but I felt completely safe. My child loves this place as well!

Dr. Passalaqua and his staff are just wonderful! I have a true fear of dentists, but when I met…read morehim.....my fear disappeared. I have been with them for quite a while now and have brought along my husband and two girls. His office staff is outstanding and his hygienist is kind and gentle. His prices are not outrageous and they will submit my insurance forms for us even though they do not participate. If you are looking for a great dentist with wonderful staff, then give them a call.

From the moment we walked in, we had an exceptional experience. The waiting room was spotless and…read morevery welcoming. The entire staff was kind, compassionate and made both my son and me feel very comfortable throughout the visit. We were made aware of ALL potential expenses right from the start, therefore, we knew what to expect in regard to payment. Dr. Flihan is incredibly knowledgeable, professional and truly went above and beyond to care for my son. They took the time to explain everything, answered all of our questions, and made what could have been a stressful experience so much easier. We are sincerely grateful for the outstanding care and would highly recommend Dr. Donald Flihan's practice to anyone looking for an excellent oral surgeon.

Tried setting up an appointment for a 5 minute surgery on an oral cyst & pretty much got told to…read morefuck off, been to 3 dentists/doctors and each has tried passing me off to someone else. This is like the 10th place I've called and I'm about to just cut my lip open myself & have the ER take care of it. Dont waste your time with dentists in Utica, go elsewhere.

Dr. Dugan saved our son's teeth! Our son was hit in the mouth by a baseball, and Dr. Dugan met us…read moreat his office (on a Sunday) within minutes to save his teeth. He was so nice and calming, and he did a wonderful job. We couldn't be more grateful for him and will remember his kindness forever! Thank you, Dr. Dugan!!

This office doesn't accept insurance (that is the only negative) but they do help you through the…read morereimbursement process which is extremely helpful! They are wonderful people here and the surgeon/dentist himself is fantastic! Not only does he have great beside manner but he is understanding and very good at what he does! My husband is a vet and they gave him a fantastic discount as well! Cant say enough positive things

My first visit wasn't bad had a filling second visit I left in tears tasting my own blood after…read morelike 10 shots of lidocaine and still feeling them drilling into my tooth and they didn't stop until I started moving cuz I couldn't handle it. My filling now is all gross doesn't matter how many times I brush. It's actually effecting all my teeth. Never again will ever I go there again and not to mention the doctor and one of the nurses were too busy talking about their hair than doing my filling while I was in tears. And now when they did my second filling, I now have to be put under for fillings because they destroyed some nerves in my mouth. I wouldn't even give this place one star

This place is a joke. They do not care about their patients. I have been dealing with them for the…read morepast almost 4 months. I have been in excruciating pain and they can't even send my insurance what they need for them to accept my root canal so now I have to wait another 7 to 10 days. I'm having problems with my kidneys from using so much ibuprofen and being on antibiotic for so long and they just do not care. Do not ever go to this place. when I am finished getting this tooth fixed. I will never show my face here again they can't even answer the phone or call back when you leave multiple message

Dr. Kelling is an excellent oral surgeon. He has seen multiple people in my family. He is so…read morepatient and kind and was amazing not just with me but with with my daughter and my mother. We are all patients of the practice. I would highly recommend him and his practice. All of the staff are so professional and so nice. He really cares about his patients. We really appreciated the personal phone call he made to us to check on our daughter after her procedure. Many thanks for taking such good care our family Ann, Christine, & Brook

Dr. Kelling was the on call doctor for Northeast Surgical Specialists when I called to report…read moreextreme nerve pain following a tooth extraction five days prior. He was the single most dismissive, condescending medical practitioner I'ver ever had the misfortune of speaking with. He kept doing these breathy, patronizing laughs as I was explaining what was going on. He wouldn't let me finish a sentence without jumping in and explaining why my pain was wrong. This went on, even as I explained that I've dealt with trigeminal neuralgia in the past, and that my pain was reaching a 10. TERRIBLE. When I say this was the worst interaction I've had with someone in the medical field, I mean it. I got off the phone feeling helpless and in tears. AVOID!!!

Had all my lower teeth extracted yesterday. Dentist is phenomenal, can't tell you how fast she got…read morethe teeth out , didn't even feel pressure when she was pulling them out. Just a little prick of the needles, otherwise no pain. Her staff are wonderful too . Couldn't have asked for a better experience. X ray girl and finance person took such good care of me. Maybe if I had a marvelous dentist like this years ago I wouldn't have been afraid and let my teeth go.

Full extraction and full upper and lower dentures. This is the first time visiting Aspen Dental…read more The quality of care is second to none. I am 56 years old and have never met such a professional office experience than the experience and care that I have received from this location on north Genesee st in Utica, ny. I would love to take this moment and thank every individual that that puts the effort and time and care for my transformation. Thank You, Brian H. Lyons

This is an incredible practice and I cannot say enough good things about Dr. Doriot…read more I am tremendously afraid of the dentist and didn't have my wisdom teeth removed as a teenager because they weren't causing me pain. When a tooth recently cracked, and I wanted to get a crown on it, I needed to have an impacted wisdom tooth removed so the crown could sit properly. Not surprisingly, my dental anxiety showed up immediately and in full force the moment I found out I was going to have to have not one, but three wisdom teeth removed. And this was after having a preventative root canal performed on the tooth that needed a crown. So a root canal, then the removal of three wisdom teeth, and then crown - proof that all bad things come in threes! Or. So. I. Thought. I went into my appointment today at 8 am and by 8:20 am the procedure had begun and by 9:30 it was finished. The person who recommended Dr. Doriot to me had all four of his wisdom teeth removed by him as well and said he never felt any pain during the recovery period. I thought this was perhaps a small exaggeration, after all, how can they rip teeth out of your head and have it be painless...especially after the drugs wear off. But, surprisingly, this was exactly my experience as well. I am writing this review about 12 hours after the procedure and I feel such indescribable relief due to having the procedure completed and being in no pain at any point in the process. The cherry on top of this perfect dental experience? Dr. Doriot called me on my cell phone a few minutes ago to ask me how I was feeling and to answer any questions I had about future dental care (of which I had many). I thanked him for the kind gesture and he said that he "can't sleep until he knows his patients are doing well." It is so readily apparent how much Dr. Doriot cares about both his patients and the quality of his work. In a world shifting to tele-health and requiring that doctors track their time in the way that lawyers handle their billable hours, Dr. Doriot is a refreshing throwback to a bygone age when the primary concern of medical practitioners was more about the patient experience rather than the vice grip placed on them by complying with the never-ending requirements placed on them by most insurance companies today. TL;DR: Had three wisdom teeth removed by Dr. Doriot 12 hours ago. I am a big baby, at no point was in any pain at all (fingers crossed) and Dr. Doriot called me personally to check in and answer any and all questions I have. You won't find a better oral surgery experience than the one offered by this practice.

The email I just sent to the office after multiple issues:…read more I don't usually email regarding this sort of thing, but I have to say I'm extremely disappointed. I've seen Dr.  Bayoumy as a patient a few times now and he's been phenomenal. So when my son needed a specialist to check his wisdom teeth I didn't even hesitate at requesting a referral for Dr. B for him as well.  Unfortunately, with my own appointments and now my son's, the office staff has dropped the ball too many times. Focusing only on the current issue with my son; not only did his dentist have to send the referral twice to even get them to schedule the appointment in the first place, the day after confirming his appointment (almost a month after making the appt) I received a follow up confirmation text for a completely different appointment time. When I called to ask why I was getting a confirmation text for a different time, I was told "I don't know, do you want the new appointment, or no?" completely dismissing my inquiry as to why nobody called me to request or confirm the reschedule. As to not further delay him getting checked, I agreed.  Less than 24 hours later, at 7:30am the day of the appointment, I received a text asking if I had a copy of the referral. I explained that I did not, because it was sent directly before they would even let me schedule the appointment in the first place. I was then told they didn't have it and would "try to get it" before his appointment that I've now had to take a whole day off of work for. I'd had this happen at my original appointment which delayed my appointment by almost a week so I told them to cancel the appointment.  I've been a medical receptionist for 3 years. This is not only inconsiderate, but honestly just flat out poor patient care. Again, Dr. Bayoumy is amazing, which is why I've tolerated the consistent incompetence by office staff in regards to insurance, scheduling, and communication, but I'm afraid we will be seeking care elsewhere.  I'm sure losing one or two patients won't hurt you guys (not my intention), but as previously stated, as someone who works in healthcare, it's careless and just disappointing.

Awesome place. I had a root canal this morning and highly…read morerecommended EASTSIDE Dental, Dr. Katsarski. 7201 E Genesee St Fayetteville. From the numbing injection, in the roof of my mouth, (which I never felt), through the entire process. Painless and easy. I have had filling that were 10 times worse and another root canal from another business that was a nightmare. Do yourself a favor and put him in your contacts just in case.

Dr Konys is phenomenal. I never feel any pain - and don't even realize when he's administering pain…read moremed injections. He is very attentive to patient comfort and understanding, always explaining what he's doing and asking about level of pain (there generally isn't). Plus, the staff if very knowledgable and professional - they are very good at explaining any follow-up questions including medical-related ones. Superb

Although I had not been a patient at this office since 1993. I was in a moment of desperation. I…read moreneeded a tooth pulled immediately and I had no idea where to go. Aspen Dental refused and the pain seemed to be getting worse with each passing minute. Pain enough to bring tears. The receptionist wanted nothing more that to help but she could only point me in the right direction. Thanks I was losing all hope. The tooth was removed and it was by far the best dentist I have ever experienced. Minimal post op bleeding did not even saturate the first gauze.