Super disappointing shopping with these guys. Very slow to act on issues, they don't follow up…read moreanything unless you chase them over and over and over and over. Rife with excuses, deplete of solutions. Have had a couple of good experiences in the past, but since then something has changed, and the way they conduct business is absolutely cooked. Never again. That goes for all sneaky sister sites and partners too (be careful, they're cloaked everywhere) 2 high ticket keyboard/synths purchased. 2 faulty units. Both faulty on the exact same key (I now doubt this was a coincidence, after the way they've handled this entire case from day 1. I smell sabotage). Both had to be hand-delivered back to the StarTrack depot, requiring time off work, because they couldn't figure out collection (StarTrack said my house is absolutely within pickup zone, but this company was dismissive as always). If you're in the market for cheap toys, maybe this joint is fine. But if you're investing in a more serious piece of gear, give them a miss. Quality is bad, customer support is horrendous, and their solution is to get rid of you (after stringing you along for weeks/months), rather than figure out a way to make it right.

Very friendly staff. Knowledgeable about the products they sell…read more I was just stopping by this store to pick up a replacement for my boyfriend who is a budding DJ. I'm planning on setting myself up this year, so I know where I will be going back to.

First thoughts for those from the outer suburbs is 'since when is Cranbourne in the city?' It's…read moretrue, Cranbourne Music is and outer south eastern suburb, but the music shop was so good they decided inject a symbiotic piece of the store into Melbourne, kind of like a starfish regrowing a limb. The staff are not all the way from Cranbourne (most of the time) but do know their way around a guitar, it's many accessories and a decent PA. If you require assistance with yours or just some extra general knowledge about it, these people are more than willing to help out. The quality of wares sits well with most of what you can find in the city, and stocks several brands. Even to come here and get a feel of a few guitars then find out more later on works well too.

This is your one stop shop for most musical needs. I've…read morebeen in quite a few times since vowing never to set foot into Allans music again and ive noticed a few things: Staff are quite friendly and knowledgeable whether on the phone or at the counter (I was served by Matt, great guy and I imagine an even better muso!) The counter itself has a fabulous display of effects pedals to peruse at your leisure and there's a surprisingly wide array of instruments, gear, accessories and learning material all packed in one tight little spot. An incredibly tidy tight little spot. If you're looking for drums, I would recommend their other branch on their behalf as they do have another store outside of the city but I'm led to believe they can arrange for delivery and online booking. Very handy place to get what you need for music without having to travel out of town. Safe to say, this place is very dangerous for the wallet! 12 out of 10, I'm going back again

Boy there's nothing like a steel guitar to set you apart from the rest…read more Talk about a crowd gathering instrument! Now all I needs to do is play the thing. As I have no comparison or reference point to speak of when it comes to guitars there's not much bad i can say. It's a good layout upstairs and down, and one can test out some ukes, banjo's and other acoustic guitars. There's the bogan room or "bass Centre" downstairs, for you guessed it bass guitars. More importantly, they stock a great range of gear and thing to go with your eventual purchase. Calm professional service, courteous too. It's a great entry or foray into the world of guitars when you don't know anything about them.

Do not believe the ?fictitious person who has given the bad review…read moreI am a real person, not affiliated with The Acoustic Centre and have never met any of the staff and have only dealt with them over the phone. Their service has been nothing short of exceptional. Honest, helpful and just want to help you get what you want. Josh went above and beyond in helping me purchase my guitar I would absolutely recommend giving them a go if you are looking at getting a high end instrument I don't think our relationship has finished after this guitar purchase!

It is very easy to get the vibe of a music shop wrong, especially in today's market, when shopping…read moreonline is often much cheaper. Some music shops make you feel resented, as if 'just browsing' is somehow unacceptable. The "Swoppy", as Melbourne musicians affectionately call it, is a Melbourne Music institution. The staff aren't snooty, pretentious or condescending. They can be a bit 'cool', but not hipster (rare in the inner city). Almost all of what they sell is second hand on consignment (they sell strings etc too at quite competitive prices). Their terms are 20% of the sale price of an instrument, and it can stay there 'til it sells. Their inventory updates to the website live, (or close enough, they don't always get the photos up straight away on busy days) so that every item that is in the store is on the web. It's also possible to get an RSS feed from them, so every new item is emailed to you almost immediately. The bargains can get snapped up quickly, so this is great. I've visited music shops and their websites in the US, Canada, Germany and Japan, and this is unique. Their descriptions of the items are usually precise and helpful, and are often quirky ("BASS GRUNGE! w/box. Replaced switching mechanism. OMG YOLO!"). They have fun, but usually not at the customer's expense, no matter how pointy the guitar is. I've bought and sold through them, and they are fair and honest. The fact that they sell on consignment means they don't tell you what to sell something for, and have no interest in ripping you off, as they aren't reselling it. None of that "sorry, there's not a lot of interest in Strats from the 50s" guff here. When you ask them what they suggest you sell something for, they check with their previous sales and internet listings to see what's reasonable. You can specify a listing price and a lowest price, and they call with offers they're getting from people in the store. Music shops are a bit of a tricky prospect in the inner city, closing or moving or put into receivership, but the only current one I would miss if it moved is the Swop Shop (I still miss Lamberti Brothers in North Melbourne). It's not perfect, but there's very few things I would change.

I have a thing for musical instruments. I just love to collect them, any of them, despite the fact…read moreI can't play. But now, after a long and embarrassing intervention, I've learnt to control my addiction and just look but not buy. Music Swap Shop played an integral part in my past hording. Every time you visit you don't know what you might find, so if you're on the hunt for something in particular check back regularly or log on to their website. It's also a good place to sell off instrument you might have. The guys there are really good to talk to if you need any info. I brought in a saxophone I had picked up from an op-shop to see what condition it was in. They gave it a look over and lucky for me it was in good working order, just not the prettiest they've seen is all.