The restaurant is amazing, and the weekday staff are fairly helpful. But there are other hotels to choose in Melbourne that are not suffering from disrepair, poor weekend staffing, and a spirit of decline. If you do stay here, take advantage of the restaurant for breakfast- chef is an amazing and historic staff are lovely. read more

Overall, this is a very good hotel pick as it seems to have been RECENTLY UPDATED. Not over the top luxurious, but it is not the spartan rooms of most Aussie hotels. VERY comfortable, QUIET and RELAXING (and what more can you ask of a vacation stay?) and VERY NICE, ROOMY ROOMS. It is a PERFECT LOCATION as you can EASILY walk a couple of blocks to the AMAZING, Melbourne Museum (a must see w/their new "Native People" exhibit!), their Parliament, the Victorian State Library, several Theaters, many, historical churches and a quick, FREE tram ride to their Queen Vic Market. From the hotel, LOVED being able to walk around and see the incredible number of relatively new architectural-award-winning , tall office/condo buildings interspersed with historical landmarks/stores! While we were here, the only aggravation that we had was that we apparently got the last few bottles of the PLASTIC, SEALED, BOTTLED AT THE SPRING/sourced, sealed water bottles! What this Marriott now uses for the rooms is a VERY SLIM, TALL GLASS bottle (Unfortunately easy to knock over in the middle of the night on your nightstand!) - and it says ON THE BOTTLE - BOTTLED AT THE HOTEL! WHAT?!?!? Complained to the hotel management about this and they mentioned it is on "sustainability" standards of the corporate Marriott parent in the U.S. Not surprised that Marriott corporate (located in the U.S.), went a little crazy w/their "woke" standards. THIS IS OBVIOUSLY a "green" decision of Marriott corporate that thinks this INCONVENIENCE of having a TALL, OPEN, GLASS bottle sitting on the nightstand is a good idea! Trust me, the planet will not notice if you still provided nice, sealed, PLASTIC BOTTLES - of "bottled at the source" Spring water! On the positive side, in true Marriott fashion, the staff nicely accommodated us by obtaining/providing sealed plastic bottles for us in the room, each day. Sincerely appreciated their extra attention to our needs! As to their "Executive Lounge", it is a small, enclave off the bar area and only has limited snacks of a few pastries/fruit in the AM and a couple of warm appetizers, dips, cheese/ meat laid out for the evening. Their Executive Lounge in Melbourne is less than what we experienced at the Sheraton Grand/Hyde Park in Sydney (which is another Marriott property that we frequent as Lifetime Titanium members). In the Exec Lounge here, there are NO CONTAINERS TO GO of beverages - ONLY a "communal pour fountain" and GLASS containers to drink from! Again, Marriott corporate, PLEASE consider that GUESTS DO notice that your corporate group has gone TOO "woke" and have now decided it is better to inconvenience the guests rather than expect that they will recycle a plastic or tin beverage container. (We also have executive status at Hilton and HILTON does not inconvenience their guests this way.) And, note that this Marriott has NO FLAT SHEETS for the bed! It looks like they used their Flat Sheets to make 3-sided duvet covers, but they are WAY too short! You cannot even completely cover yourself with these duvets when you lay flat! I have to UNTUCK the bottom-end of the bed so that my 6 ft husband has enough of the duvet to pull up to his shoulders. PLUS, they have no heat in the rooms! The thermostat says that it is for COOLING only and to "turn off" the unit if you want to be warmer! WHAT!?!?!!! Must be another Marriott corporate "woke" decision. On the positive side, the staff here is EXCEPTIONAL! During our almost 2 week stay, they greeted us by name and were always going out of their way to make our stay, wonderful! In particular, want to give EXTRA KUDOS to the Dining Room Mgr, Pat and her staff! EVERY morning, she and/or her VERY GREAT STAFF, would welcome us to breakfast and start our days out well by providing an EXTENSIVE BREAKFAST BUFFET (or custom-prepared items on request). It was obvious that Pat and her team (especially, Reena), take the comfort and needs of guests, very seriously and we very much noticed their hard work/dedication. Nice to see the very busy Dining Room staff, also taking the time to check on the needs of each table of guests (particularly as there were physically-challenged guests dining on several days). BECAUSE of this entire group of Marriott employees at this hotel (Hotel Mgt, Front Desk, Concierge, Exec Lounge, Phone Operators, Servers, Chefs, etc.), we will book this hotel again in the near future. This is truly a hard to find, well located, updated/modern hotel, enjoyable property combined with professional staff. Worth staying here! Thank you, Marriott! read more

I am a Bonvoy loyalist so stayed at this property. Ok but not ideal location. Room is fine but not more than that. Food is edible but not delicious. Not sure I would return, other than service is quite good. read more

The Melbourne Marriott has a prime location in Melbourne's CBD, within a block of a couple of theaters and with some excellent food choices in the area. Upon checking in, we were arriving in the morning, and had a feeling our room was likely not ready for us. Which turned out to be the case. But almost immediately after that we were offered a couple of glasses of sparkling wine. We had those and the concierge started talking to us about things to do, places to see, etc. But not in a pushy way. We were also given a key to the lounge if we wanted to hang out there. About an hour later we were contacted and our room was ready. We had decided to use a suite upgrade. So upon arriving to the 2nd floor, we walked into our suite. The Melbourne Marriott is quiet, clean and very nice, but it looks a bit tired. The room was also large ! The living area had a very functional desk along with a sofa and chair for TV watching. The bedroom was also quite large with a lounge chair in the corner (usually a place where my clothes go). We decided to have our breakfast in the restaurant instead of the lounge. The breakfast buffet is not only extensive, it's also quite good, with a large selection of times (including smoked salmon - my fave). Overall, The hotel is in a great location, the staff are super friendly. Even though our room was on the 2nd floor, the traffic noise in the living area was noticeable, but in the bedroom it was very quiet. The lounge on the 9th floor is lovely, with fantastic selections of food. My only knock would be that the rooms are in need of a refresh. Loved the hotel and would definitely choose it again. read more

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Had a wonderful time at the Melbourne Marriott Hotel. The kind man who helped me check-in even ensured I had a coffee brought to my room upon arrival (which I was clearly exhausted). Can't wait to visit again! read more

Super location, centrally located to shopping, chinatown and all the nice restaurants. The staffs are great, very knowledgeable and helpful. After being on the road for4 weeks and 5 different hotel, this was a nice way to finish the trip and go home. Definitely will come back again. Executive lounge is a nice way to start your day and for a drink before dinner. read more

This is an old-style Marriott, that has been revamped in the lobby area. Like all other Marriotts like this there is a restaurant and bar, meeting rooms. They also have a pool and a average gym. The building is quite old and has that old-style Marriott concrete architecture - similar to the ones you find in the States focused on business travelers. The rooms are quite outdated with limited power options, and very noisy - space under the door and the thickness of the walls guarantees that you hear every door open, close and conversation in the hallway. Construction going on today (29-Sept-19) makes it impossible to work from room. Note - as a Titanium Elite member I added a note to my profile to please not assign room next to elevator, however was promptly assigned room 819 that is immediately next to elevator, so this may have exacerbated room noise (not sure why Marriott just can't seem to honor these types of requests for very frequent business travelers). Executive Lounge is Ok, relatively small but good selection of food and drinks. Location is great, right in the middle of CBD and tons of restaurants, cafes and bars within short walking distance, as well as parks and interesting sites. Didn't have much interaction with staff, but no reason to doubt they're not great as this is something that Marriott almost routinely hits a homerun on. In short, other than the location there's nothing special about this Marriott, would be a 3-star experience if not for the level of noise in the rooms. read more

In a great location in the CBD district, near plenty of restaurants and shops and a block away from the free tram in town. The staff is very knowledgeable and friendly; Daniel the concierge especially! He gave us great recommendations, booked two tours for us, and even left us a personalized note in our room with waters and biscuits! Our room was clean and spacious with two full beds, bathroom was nice and the staff was helpful in giving us extra shampoos and conditioners since we were three people. The lounge on the 9th floor is small, but great selection of buffet food for breakfast and even happy hour from 5-7. Free drinks, too! read more

Still my favorite hotel in Melbourne. Great location, awesome staff, and reasonably nice rooms. The exercise room is a little small and limited in what you can do. read more

For a 5-star hotel and as platinum members, we are extremely disappointed with our stay and customer service. We arrived to staff that refused to acknowledge our status, lied about policy to halt discussions, and then put us in incorrect rooms based on what tier we reserved. When we escalated these issues, the hotel was told by corporate to apologize and retract their lies. They noted that they had done this, which was also a lie. They failed to acknowledge all of these issues every time they had a chance when interacting with us. On top of this, an expensive item was left in a room and it took THREE calls to get an answer on if it was found. Each time they said they'd call back after checking, which they did not. After all of these issues and miscommunications, I'm 100% sure they they threw out the item upon cleaning the checked out room. SO disappointed with every facet of our experience and their failed attempt to be honest. read more

Amazing hotel. The ambulance is casual yet classy. The staffs are, bar none, the best staffs I have ever had at a hotel. Ever. I had superb experiences with all the staff but special call out to Kohner who went far and above for me. Besides great advice for running routes, he had wrote me a note and sent a bottle of wine and chocolate to my room. I was completely surprised and so immensely pleased to have such a gesture. The room was very clean, the view was just fine and all the amenities worked flawlessly. I love instant coffee so I actually squealed when I saw the coffee service. Many e many might not if they don't like this style but I do and I thoroughly enjoyed the coffee and tea and the choices. Truly an exceptional experience that I will remember most fondly. I would not hesitate to recommend this establishment and I will stay again if I'm in Melbourne. read more

Visiting family and friends is nice, but having privacy, a great location ,and an ultra nice place is also amazing. Although in the heart of Melbourne City, our room was surprisingly quiet (I'm so sensitive to noise when sleeping). Like any Marriott, the staff are extremely friendly and the hotel room was super spacious and modern. We didn't have a view, but it didn't stop us form enjoying this place; we especially loved having so much bathroom and closet space. We stayed here for a whole week and were even gifted a complimentary bottle of wine on one of our last nights there! Breakfast downstairs is so-so (pricey and not the most mind-blowing), but has a very broad selection (the buffet at least). This was our home away from home and we'll def be back! *Currency and convenient stores only blocks away *Parking is not included, but the valet does a very nice job getting your car quickly (if you have one). read more

Had a lovely time here. While the hotel was wonderful, what made our time here special was the great staff and service. We were treated the way we always hope to be treated. read more

Great location and a very nice exucutive lounge, would go back. Quite nice.

Perfect service and accommodations. I used points to stay here two nights. The concierge level was great. We also used the hot tub and sauna. The concierge was very helpful when asking for directions etc. This property is exactly what Marriott properties should be like. read more

Marriott Melbourne is the best Marriott I have ever stayed at. As a platinum member I have stayed at Marriott properties all over the world. The service at the Melbourne Marriott is second to none. I have been greeted with a smile daily, the restaurant, bar and cleaning staff have been amazing. For a world class hotel, this property is my recommendation. Congratulations to the management and staff for the recommendation. read more

Great place to stay, I've been to many different hotels and this ranks amongst the highest. Ryan in the breakfast area was great!!!! Staff was very attentive to our needs and we had a great breakfast!!!! read more

The hotel is great, clean and in a great location. I'm a platinum member and the treatment is excellent here. But this review is mainly to compliment the best concierge attendant I've ever come across in travels around the world. Mr. Philemon Siu. I arrived late and was interested in the Great Ocean Rd tour for my only free day, which was the following morning. Not only did he give me all the options (allowing me plenty of time to sort out which one was best for me) but booked me on the next 7am tour at 11pm the night before... With a 10% discount! Then... After an awesome time on the great ocean road... I arrive to my room to find 3 beers on ice and a personal note from Mr Siu to enjoy them after the long day on the tour! Unbelievable. 10 stars for you Philemon and I hope your management has big plans for you! You certainly have a big part in making this place great. read more

Best Marriott I've been to and as a gold member, I've been to many over the years. Location is excellent. Restaurant, coffee shop and bar on ground level all have outstanding service and great food. Tons of 4 star restaurants within easy walking distance. Free trolley is 2 blocks away, great way to get started exploring Melbourne. Wifi was flawless. Concierge was particularly knowledgeable about the neighborhood. Try to meet the Welsh manager and ask him about MMA. read more

Remember when you went to Grandmas house when you were a kid and she spoiled you? The staff here is like that. From the front desk, bellman, lobby staff and lounge staff, the service has been 6 on a five scale. The hotel rooms are a little dated, but the staff makes up for that 100 times over. Feeling a little sad that this property can't train some of the other Marriott's back in the states. read more

I stayed at the Melbourne Marriott last month, and my visit was, quite literally, the single-best hotel stay of my life. The team is extraordinary. Like at a Ritz Carlton, they have an almost clairvoyant ability to spot what you're looking for before you even notice it yourself. And moreover, their warm, cheerful attitudes brighten every moment -- day or night. I don't think I've ever been better looked after, or better treated. And everyone learned my name. I also greatly appreciate all the small touches that make the place even more fun and welcoming (e.g., the "children's check-in"). Special thanks [roughly in the order that I met them] go to Danielle, JC, Daisy, Fiona, Luke, Colin, Grace, Lydia, Daniel, Anthony, Lesley, and -- especially -- Min, whose cheer, lounge stewardship, and origami menagerie made my year. And Laurent (the manager) is simply the best. It is clear to me that much of the team's energy and brilliance derives from the tone he sets. He greeted me the moment I arrived, and I instantaneously felt that something was special both about him and about the environment he's created. He checked in with me repeatedly over the course of my stay, and I could barely express how honored and overjoyed I was to be staying at such an amazing place. read more

WARNING! Very dodgy practice of overcharging customers. My credit card statement turns out to be more than 10% more. than the final bill they gave me. When I called, the hotel gave me phony excuses of 2% credit card surcharge, and avoided the question of the other 8%. Double check your payment when dealing with business like this. BTW, I am a platinum member of Marriott, this is the worst hotel. Won't be back. read more

Fabulous. Excellent service, clean spacious rooms. The executive lounge was pretty nice as well, for those who have access. The staff were great. I had a gift (e.g. I received chocolates, wine, hot soup, and a fruit platter) and hand written note from different staff members that was left in my room almost every night during my week stay. read more

This Marriott is on the scale of a J.W, and the executive lounge is fantastic. Well worth the money, and is exceptional value (free food and drinks/wine/champagne) if you have gold status. read more

Great Hotel. Central location, close to train station, bus station, shops, restaurants. The hotel itself is a typical Marriott, you cannot ask for a better place to stay What sets this hotel apart from the rest is the staff, everyone we interacted with was so friendly and helpful. If you are looking for a hotel in Melbourne, this is the one to pick. read more

My husband and I came here on our visit to Melbourne aaaand the customer service was AMAZING. We could not ask for such a kind and thoughtful staff. From offering water or chilled wine as soon as we walked in to suggesting local spots to check out. Very very happy! This place sticks out compared to other places we've stayed at. Maibei and Romain are excellent! Highly recommend staying here! read more

This is a great place to stay, very well located at the top end of the city, lots of good bars , restaurants, theaters and shops within a short walk. The hotel is modern, well kept and the service is excellent. read more

The staff were so friendly and helpful! Executive lounge was nice and inviting with nice food selections. Ordered the hamburger from room service one night; they only serve it well done and it was dry and tasteless. Don't waste your $23...go to any one of the great restaurants that are just a small walk away. read more

Excellent service and genuine hospitality, one the best in the Marriott chain, IMHO. Everyone staff you run into a willing and ready to help with a smile. Executive lounge worth the extra charge: you get breakfast and evening drinks and snacks. The evening snacks spread is not big but if you're too tired to venture out in the evening, it's a perfect place to relax with a couple of drinks with a hot entree. Will definitely return if opportunity takes me back to Melbourne again. read more

What a wonderful experience staying here. Great location, very modern, clean rooms. Definitely recommend staying here. The staff are just fantastic. Such a credit to the Marriott chain of hotels. read more

The marriott in Melbourne is fantastic. All the employees are attentive and go out of their way to make sure you are comfortable and are having a good time. The experience in this Marriott has been much better than what we have experienced in the states. We also highly appreciate the executive lounge ! read more

Loved staying at this hotel. I paid for the room upgrade so I could enjoy a nice suite , and the views from this suite were awesome (I got to see both street views from outside the hotel which I found myself doing a bit of people watching as there is so much going on around this hotel location). I was disappointed at the small gym that the Marriott had, and small pool, which does impact my rating. Also I found the hotel had some wi fi issues but for the most part I was still able to work from the suite. Food was declicious I enjoyed the Saturday buffet, and found the hotel staff to be very professional and displaying great customer service. A nice added touch on day #1 was the complimentary local Australia wine and chocolates (perhaps those too impacted my review). Hotel location is awesome close to Chinatown, very close to the free city shuttle pick up locations, and taxis are constantly driving around the hotel (if not the city of Melbourne) and I found them very easy to catch. read more

Stayed there during its busiest week: the Australian Open. The whole team provided an exceptional standard of hospitality. Have no idea how they do it, but it's flawless. Highly recommend this property for business people and tourists. read more