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    Melanie S Orencia, MD

    5.0 (1 review)

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    6 years ago

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    Pacific Medical Center - Federal Way - Faith Sairez, ARNP

    Pacific Medical Center - Federal Way

    3.2(19 reviews)
    4.6 mi

    Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

    Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

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    Pacific Medical Center - Federal Way - Quick check up

    Quick check up

    Pacific Medical Center - Federal Way - Yearly physical. Yay.

    Yearly physical. Yay.

    Pacific Medical Center - Federal Way - Nan-Shing Hsu, MD

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    Nan-Shing Hsu, MD

    Ramon Sanchez, MD

    Ramon Sanchez, MD

    3.3(13 reviews)
    4.2 mi

    I called yesterday to schedule an appointment to get a stye removed. The staff was very friendly. I…read moremade it very clear to the staff that we needed to get the stye removed and it had been there for two months. We got a an appointment for the very next day. We went in and paid. The doctor was running about 45 minutes late. Then we were sent to an eye specialist. I was never told in my initial conversations with their staff that we would be getting sent somewhere else. We paid for the doctor to tell us to go somewhere else. When I called their office to ask for a refund they told me that we had to pay because the doctor thought it was in our best interest to go see a specialist. Ridiculous! I would not refer his office to anyone! That is very bad business practice!

    For 20+ years now I've been going to doctors all over for help with pain. They all ran their…read morestandard tests and when I didn't fit into those categories by testing positive for any of those conditions, they'd tell me it was all in my head, they told me I was depressed no matter how much I said I wasn't and finally a diagnosis for Fibromyalgia so they could quickly write me off. I finally gave up and lived with it as best I could until this last year when the pain became debilitating. My boyfriend suggested Dr. Sanchez saying that he was a good doctor who will sit and talk to you, which we all know is very rare these days. My appointment lasted over an hour with an examination and a lot of talking. He said that he didn't agree with with my past doctors and sent me in for an MRI. Turns out that had any of the other doctors really stopped and talked to me, put down their checklist of insurance preferred conditions, and treated me like the pain wasn't all in my head, they'd have discovered that I have a serious spine condition which has caused a lengthy list of secondary issues (the issues that the previous doctors couldn't make sense of). So I HIGHLY recommend Dr. Sanchez to anyone who needs a good doctor. Sometimes you have to wait a long time which I know is frustrating, but then I think about how much he really does for you in those appointments and I understand why it's taking a while longer for him to get to me.

    Federal Way Family Physicians Inc PS

    Federal Way Family Physicians Inc PS

    3.2(5 reviews)
    3.0 mi

    I give Federal Way Family Physicians an OVERALL rating of 3! I give Dr. Alleman a…read more5 STAR. He is an excellent, professional & knowledgeable doctor. However, the office staff is horrible. They are rude & lack any sort of customer service skills. I don't understand why they have such a difficult time hiring good office staff when there are so many people with great customer service skills out there.

    Where do I start? How about... Complete disappointment…read more I have been seeing doctor Alleman in this office for my whole life. Yes, he delivered me. And, now I realize how spoiled I was having him as my doctor. Which is why they recieved two stars. Otherwise, it would be ZERO! When he retired I was so bummed. But, because they had all my medical history, I decided to stay. Each time a little more disappointed but yesterday was the last straw. I don't mind if the doctor knows who wrote this review because they do not deserve to practice medicine... Period! This week was very troublesome for me. I had hives covering my whole body off and on this week which sent me into the hospital. My eyes were nearly swollen shut and I was having symptoms of anafalaxis. I went to check up with my normal doctors office as advised and it was JUST ridiculous! Though, most of my hives had subsided upon arrival I was still feeling very sick and having some odd symptoms I had not experienced before. My apt was at 4:30. The last appointment of the day. The whole time the doctor and nurse were rushed. They kept looking at the time on the computer acting anxious to leave. I understand, it's Halloween but this is also my health. I had to TELL the doctor what tests I'd like to get done and some the hospital suggested. He didn't act a bit concerned or really care as long as he could get out of there ASAP. I left feeling really upset. No one wants to feel as though there health is neglected. Its sad to say after 24 years I will be going somewhere else. If you have no compassion for your patients, seek a new career!

    Family Medicine Clinic

    Family Medicine Clinic

    1.0(2 reviews)
    3.0 mi

    I made an appointment direct calling in and was set up for his first appointment at 8:30 when he…read moresupposedly comes in. Well I checked in at 8:20 and sat in the patient room until 9am waiting for him to get to his office. When I asked the front desk how much longer I had to wait because I had to be into work by a certain time, & they had to text him to see. This doctor is unprofessional and inconsiderate. I highly advise you to avoid this doctor if you can. He didn't come until AFTER 9am. He CAME IN 45 minutes AFTER my appointment time.

    I made an appointment with Dr. Fox through the website zocdoc. I got a confirmation email from…read morezocdoc that my appointment had been scheduled. Also from the office itself confirming it.I show up to the office, the front desk lady almost looked at me confused and when she was finally able to get to me I told her I had an appt. I was told my name was not shown up and Dr. Fox no longer worked at that office since monday. I am furious. I have been trying to get help for months now and this place falsely adervisted they could help me. I asked for a refferal or if she could let me know where dr. fox is now working because ive heard hes excellent. She couldn't even give me his new office. didn't give me any help what so ever. I asked for another dr in the office she than told me id have to travel all the way to lakewood for me to see someone. This place is shady and I doubt they even actually help people. Extremely un professional.

    Melanie S Orencia, MD - familydr - Updated May 2026

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