When I shop at a store where I am paying for the privilege of being a customer I expect the…read morecustomer service to be attentive, courteous and to strive to provide the best shopping experience possible. We were visiting family in Owensboro this weekend so I decided to see if this small town Sams Club could do what the THREE clubs in the Nashville area failed to do (almost resulting in my family canceling our membership and never shopping here again). Before I explain let me start by saying Tammy at the service desk in Owensboro was not only friendly and personable, she took particular personal attention to filling my order and making sure I got exactly what I wanted. The service she provided was a breath of fresh air after dealing with the aforementioned stores in Nashville. For three months I have been trying to get a case of Cafe pizza dough. We were planning a "make your own pizza" party but making that much dough in a home kitchen can be quite difficult. Using our Sams app we found a case of dough and ordered online as usual. To say the Nashville stores fell short of fulfilling our order is an understatement. When we arrived at the scheduled time to pick up our order we decided to walk around the store a bit before picking the order up. As we were browsing we got a text saying our order had been cancelled. Keep in mind it takes us 30 minutes to get to the Hendersonville location. When we approached the online order pickup desk the clerk told us that they didn't have any in stock. She called the cafe manager who claimed she didn't have any but had ordered it and it would be there in a couple days. She said we should call back in a few days to see if it has arrived. Somewhat disappointed, but understanding we did as requested. Now I'm not going to stretch out an already long review, but let's just say over the course of three months we were repeatedly lied to, misinformed and experienced a level of uncaring service rarely seen in the retail industry. We were repeatedly told "We have none in stock, but have it ordered" , "We are no longer carrying this item", "We still carry this item but have none in stock and none ordered" (after months of hearing it was on order), "we can make a special order for you, expect a call in a few days" " we don't do special orders" .... you see my point. I should be noted that this entire time the item was still shown online as in stock yet after three months of trying we still had not gotten our pizza dough. It became a mission to see if it even existed. The Customer Service employees at Hendersonville Tn location really need to do some soul searching and decide if actually serving the customer (as implied by their job title) is something they are capable of doing. So while visiting Owensboro we giggled as we made the same exact online order that we made at the three Nashville locations. Imagine our surprise when the next morning we got a text saying our order had been filled and was ready for pickup. When we arrived at the counter, Tammy called to the back to have our case brought to the front. You can imagine how disappointing it was when the wrong box was brought up. "Here we go again".... and we had already paid, so let's get our refund and give up.... When we told Tammy it was the wrong item, she looked at the box and said "I didn't think it was the right box"" I personally put that pink box on the rack" ( PINK BOX !!! That's the one we have been trying to get all these months!!!) She called to the back and low and behold the clerk arrived with our pink box of dough. Imagine how happy we were. We have been customers of Sams for 20 years and we're on the verge of canceling our membership. Thank You Owensboro Sams Club and especially Tammy for excellent service and the personal attention to making sure we got exactly what we ordered. The pizzas turned out great and I don't know, but after all the confusion perhaps the struggle made the event all the more satisfying!! Great Job Owensboro Sams and Tammy !!! Thank You !!

All in all I like shopping here. The selection is good and sometimes I find items I don't see at…read moreother stores. The only negative experiences have been with some of the checkout clerks. I'd say at least half of my trips there have been met with 'attitude' from the checkout clerks, meaning the clerk obviously is wanting to be somewhere else and doesn't hide that. Suggestion to Sam's, train your staff the fine art of customer service.

Don't use any kinda of credit card or debit card there because it will be compromised there's if…read moreyou do every time I have went there and used my card I have had to get a new one because my card has been compromised, meaning someone trying to get into my account, so if you go there use cash,or be prepared for someone trying to hack into your account

I love the staff here. The prices are good and the store is clean. All your smoke shop needs are…read morehere.

Always the best service and everyone is so knowledgeable in the products. Any time I have a…read morequestion, everyone is so friendly and ready to help.

Friendly, knowledgeable service. I stop there at least once a week, decent variety and selection…read moreof products.

I stopped by Home Depot while I was in Owensboro to check out the fall plants. There was a large…read moreselection of healthy bright and beautiful mums and other fall plants. There was a nice assortment of cacti and succulents too. Some unique varieties were available and prices were very reasonable. Employees were friendly and helpful.

No customer service. Memorial Day people standing around talking. Lady walks off from the garden…read morecheckout leaves us standing there for 10 minutes finally we go in and do self checkout

I just wanted to say I truly appreciate Dr. Elizabeth Martin my eyes have not felt this good in a…read morevery long tim. I have Sjogrens so of course severe dry eyes. She did a gel injection in my tear ducts and it has been so helpful!! Also gave me some new eye drops and a steroid drop to get me feeling better. this was my 1st time seeing Dr. Elizabeth Martin and I will Not see anyone else now. Thank you so very much

Tried making appointment three times. They won't let you make appointment without insurance on hand…read moreright away. No insurance no appointment! This place is racist!

I could not imagine a better experience at an eye doctor's office. The professionalism and level of…read morecare from the staff was spectacular. I saw Dr. Adams for my exam- she was so personable and knowledgeable. I left feeling very taken care. Highly recommend making this your go-to optometry place!!!

I have been going to advantage for years. They are always very kind and extremely professional. I…read morealways leave my appointments feeling satisfied with the level of care I received. They are also very accommodating with any of my needs outside of regular appointments. The workers at advantage are very knowledgeable and are experts at dealing with insurance. Praise God for the work of the wonderful people at Advantage Eye Care.

First time here since the new store opened. It was a great place to find jeans for my pre-teenager,…read moreespecially b/c of the wonderfully, helpful sales associate. She was able to pick just the right sizes in a variety of styles and made the whole shopping experience painless. I will definitely be back!