I would given a zero if that rating was available…read more I left a handwritten message requesting that Dr. Evans call me to discuss customer service issues since Evans & Taylor took over NeoVision. The person I handed the message to assured me it would be given to Dr. Evans. It has been 2 weeks since I left that message and he hasn't called me. The front desk staff at NeoVision is not friendly. I called prior to my appointment and spoke with the person who handles insurance. She said she would leave a copy of the insurance information at the front desk. When I arrived for my appointment the first person I spoke to couldn't locate the insurance info that had been left for me. Another employee found it but when I asked for a copy before leaving they could not find it again. Evans & Taylor implemented new policies without informing patients. For example, they only hold frames for 2 weeks then put them back on display. I picked out a frame before going on vacation. When I returned to place my order, the frame had been put back on display and they had no record of which frame I picked out. They also quit calling patients to let them know their glasses are ready to be picked up. Even if I hadn't know about the transfer of ownership, it was obvious from the change in attitude of the employees. Evans & Taylor does not provide the level of customer service I was accustomed to at NeoVision while it was operated by the original owner. I have been a NeoVision patient for over 20 years. I will not return to NeoVision or any other eye care location owned by Evans & Taylor.

Complete incompetence either in record keeping or the optometrist. Wrote a new prescription for…read morecontact lenses that MASSIVELY undercorrected my vision, and then told me I just need to get used to a new prescription. I literally cannot even read street signs with this. Said they would give me a new prescription, and after asking repeatedly what that new prescription was, they hedged and avoided answering until I insisted. New prescription is also still massively undercorrected. I have had an issue in the past where they wrote a prescription that gave a diameter of lenses that doesn't even exist. I had dismissed that as a one time error, but now its clear they have no idea what they are doing. Zero confidence in anything that comes out of this office.

Me and my family have gone to Dr Mather's for years, he has always been very professional and very…read morecaring. He goes above and beyond to care for his patients.

I have been a patient here for many years and have always had excellent care. But tonight really…read morewas above and beyond my expectations. My wife who is also a patient here was having severe pain in her eye and called his answering service around 930pm he called back and told us to meet him at the office in 15 minutes. He took her right in and examined her eye. You just do not see that type of dedication anymore. I could not imagine ever going anywhere else for eye care.

Dr Williams at SureFocus is BY FAR the best optometrist we have seen in our 16 years in Lafayette…read more He diagnosed issues other had missed (with simple OTC solutions, so not just trying to charge us more), was friendly and helpful (including during our kids' exams), and is the first optometrist in town we have seen that didn't give a pushy sales pitch about purchasing contacts. In fact, when we discussed that cost was a factor he took the extra time to help me find a brand and rebate that worked for our budget. Highly recommend Dr Williams at SureFocus!

I was in West Lafayette for a year, and I saw Dr. Kirchner for an eye exam. It turned out to be…read morereally complicated, because the prescription for my nearsightedness finally got strong enough that I need reading glasses, but I work in enclosed rooms and look at screens a lot, so the full correction was too much. Dr. Kirchner met with me at least 3 times, and was extraordinarily patient, and did find a way to make my contacts / glasses work for all situations (work, reading, and driving). I'm really grateful. I can't recommend him highly enough.

Dr Beck's Second Opinion…read more.. Just last week, I took a friend to another doctor (not Dr Beck). He said her eyes have been changing every year since she has been seeing him back in the late 90's. But, there appeared to be a problem. She has said she can not see well even with the glasses prescribed just last year. Then after further questioning, she indicated she has not seen well for a long time. And she said that her prescription changes each year and requires new glasses. So I asked to see her past prescriptions. Each prescription was different. But not progressively worse as one would expect with progressive eye problems. For those of you with astigmatism, the Axis reading changed along with other readings which would show back and forth between her eyes getting better, then reversing to getting worse. Not what you would expect. Time for a second opinion! Came here to Dr Beck. Went today for the second opinion. She explained her vision as everyone does and then continued with the exam. He photographed the inside of her eyes, continued with all the normal tests, read her glasses to see the prescription as made by the manufacturer and then proceeded with her prescription exam. Here are the results. 1. Concern about the varied prior to present prescriptions. 2. Current prescription from 4 days ago is wrong. 3. Current glasses from a year ago do not match the prescription from when they were prescribed. 4. Bifocals were prescribed at the wrong strength. 5. The axis for the astigmatism was wrong resulting in blurred vision even with the glasses. While a lot of this sounds to be a responsibility of the patient, let me ask a simple question. If you put your trust in a doctor for twenty years, you would expect that doctor to provide you with the best possible care? Well. I believe that doctor has provided his best. Unfortunately, his "best" isn't good enough. Now the reason for this review. As we told the first doctors nurses the problem she was experiencing, they said that a lot of his patient complain about the same thing. After the exam, the changes did not relate to what she expressed. There appears to be a systemic problem here. Be willing to get a second opinion. My friend will now see better than she has in 20 years because she went to see Dr Beck for a Second Opinion. Thank you Dr Beck.

I've been going to optix for about a year. First, they worked out my prescription which has been…read moregiving me headaches every time I walk for about ten years. Now, no more headaches. The glasses are fashionable with lots of options and everyone there is always friendly. During covid they're taking tons of precautions and that's coming from a person that is never ever impressed with a business's precautions.

I love Erinat the Walmart Vision Center, but the quality of lenses that Walmart uses are less than…read moresatisfactory (had to replace lenses three times in a year due to the coating wearing off). I got a new pair of glasses here eight months ago, and recently had a mishap where I gouged a lens. I came back to order a new lens and was expecting to pay for it. They warranted it and replaced both for no cost. They can get busy, but the customer service is excellent.

Have been waiting on contact "trials" for almost 2 months for my daughter. She has worn the same…read moreones for 2 years. Just let me get the prescription. I do not understand why its taking almost 2 months to get them in. Also, when calling i was on hold for 30 minutes 2 times and when they pick it up they put me back on hold. Then when it does seem to get someone on, i get hung up on. 1/5. 1 star out of 5 is for the doctors they are actually awesome, it is just everything around it i do not like. Will be looking for another eye doctor.

Got some cute glasses here. I had an eye appointment on September 3rd, very fast and efficient. I…read morewas disappointed as i received my glasses about a month later on October 1st. They told me it would take 5-10 business days from my eye appointment. I don't mind a wait but they did not follow up with me and tell me that my frames were not in stock (colour variant) and would take an extra week or two. Then there was a manufacturing error where they did not meet standards and took another week. I only found out about these when I went to the location and asked about the progress. Side note: my glasses are super cute and sturdy feeling. I love them! Also I got the transition lenses and they change very seamlessly.

Very friendly staff! I came for an eye exam and contacts. The whole process was pretty easy. I will…read morebe back for glasses!

Dr yocum is the best in town. He's thorough, kind, compassionate, caring, and an expert in…read moreoptometry. I highly recommend dr Yocum to my family and friends. I trust my eyes with Dr Yocum. It's plain to see.

Best eye doctor in Indiana by far. He knows his profession and I was treated great by him and his…read morestaff!

Had an appointment at 1pm but was caught up in a meeting. Called the store and was told they had a…read more10-min grace policy. Managed to get there at 1:10pm and wasn't let in. Just wanted to put it out there so people know that they are very strict with this.

Each experience I've had with NME has been great. Their team is helpful and the Doctors take their…read moretime answering questions and walking you through each process.

I've worn glasses since 7th grade, and I'm decades past that at this point, so I have a lot of…read moreexperience with eye care facilities. I started using Eyeglass World a few years ago when I lived in a different part of the state, and was pleased with the quality of the service and the product selection. I moved recently, so I made an appointment to get an exam and select some new glasses from the Lafayette location, and all I can say is I'm ~incredibly~ pleased with every aspect of the service. The desk staff who checked me in and did the pre-exam were pleasant and efficient, Dr. Nick was super friendly and straightforward during the exam, and finally I had THE best experience with Mason as I picked out frames and decided on which lenses would be the best for my lifestyle. Mason was patient, well-informed, and just generally a delight to work with. They say customer service is a dying art, but at least in this location, the folks who work here are keeping it alive and well. I'll be a return customer, for sure!

Place has gone downhill. Gave them another chance an regretting it. 10 days an still waiting on my…read moreglasses. No call, had to call them. Said they didn't have a hood answer. Said ir could be another 8 to 10 days. Rude snarky lady on the phone. ​​

Just last week, I took a friend to Dr Mattingly. He said her eyes have been changing every year…read moresince she has been seeing her back in the late 90's. But, there appears to be a problem. She has said she can not see well even with the glasses prescribed just last year. Then after further questioning, she indicated she has not seen well for a long time. And she said that her prescription changes each year and requires new glasses. So I asked to see her past prescriptions. Each prescription was different. But not progressively worse as one would expect with progressive eye problems. For those of you with astigmatism, the Axis reading changed along with other readings which would show back and forth between her eyes getting better, then reversing to getting worse. Not what you would expect. Time for a second opinion! Went today for the second opinion. She explained her vision as everyone does and then continued with the exam. He photographed the inside of her eyes, continued with all the normal tests, read her glasses to see the prescription as made by the manufacturer and then proceeded with her prescription exam. Here are the results. 1. Concern about the varied prior to present prescriptions. 2. Current prescription from 4 days ago is wrong. 3. Current glasses from a year ago do not match the prescription from when they were prescribed. 4. Bifocals were prescribed at the wrong strength. 5. The axis for the astigmatism was wrong resulting in blurred vision even with the glasses. While a lot of this sound to be a responsibility of the patient, let me ask a simple question. If you put your trust in a doctor for twenty years, you would expect that doctor to provide you with the best possible care? Well. I believe that doctor has provided his best. Unfortunately, his "best" isn't good enough. Now the reason for this review. As we told his nurses the problem she was experiencing, they said that a lot of his patient complain about the same thing. After the exam, the changes did not relate to what she expressed. There appears to be a systemic problem here.

Dr. Mattingly is an excellent ophthalmologist because he can help you get the best possible eye…read morecare with today's technologies. I had very poor vision and he helped me get LASIK surgery 10 years ago. He is still my eye doctor and I still have 20/20 vision!