I was patient with Clayton Medical Associates for approximately 3 years. My initial experience with…read moremy first FNP (Alyssa Lloyd) was good, but she left the practice after six months of me becoming a patient. I was then assigned to another FNP during which time I had questions about the level of my care, because I felt my best interest was not being met, as my Primary Care Physician. After all, there were times when I needed help or requested referrals, but it was met with denials. Once I started voicing my displeasure with my medical care. An incident occurred that I felt was handled by the FNP that was very unprofessional and handled in a demeaning manner. I voiced my opinion regarding it, and shortly afterwards, I received a letter telling me that I had to find another physician in 30 days because I was not in agreement with my medical care.

I've been a patient here for about 20 years. I'm currently seen by Dr. Joan Meeham and have been…read morefor many years. I'm more than satisfied with her care. I'm a geriatric patient now. I find Dr. Meeham to be very thorough. She takes her time with me and she listens and shares information. I hate prescription medication and she's been willing to allow me to make lifestyle changes rather than just handing out prescription after prescription. I appreciate that she explains but doesn't "push". So far it's working out. I'm healthy. I also love Renee, the reception gal and also Dr. Meeham's long-time lab phlebotomist whom I call "Painless". This is a good practice.

I wish I could give more than 5 stars. This is the best medical practice I know of. The office is…read morealways clean, neat and very well organized. The staff, and I do mean all of the staff, are fantastic!! They are kind, caring, friendly and professional. The are always so helpful. The doctor is, in my opinion, the best of the best. He is an excellent doctor. He is always kind, caring and listens to you. He always answers any questions. In addition, he is absolutely brilliant! I have been going to him for around 10 years and plan to continue. 5 stars+++++ and my highest recommendation.

Dr . K and his team are highly recommended. Knowledgeable, and very helpful, I'm able to feel…read morerecognized, and heard, be seen quickly! The staff is always extra friendly, with smiles! Perfect office!

I have been with Avance Care since it was simply Dr. Tank's office in downtown Clayton. The…read moreproviders who have been added over the years have been better and better even though Dr. Tank has not been visible on the property for years. This young group of doctors and providers and staff are so helpful and kind to my elderly husband (85) and me (76). They are always willing to cooperate with the specialists we see and work with the chronic conditions we both have. Dr. Mike is just like family and we are so blessed to have him as our doctor.

This Primary Care facility has a lot to be desired and if you want quality health care this is NOT…read morethe place for you. I was trying to get established with a new provider & chose this place because it was closer to my home. My 1st visit was to me the dr., (P.A), Mary and when I went in for the consultation she told me that she was leaving the practice so I would be referred to Jennifer Taylor. All that was fine with me until this morning, 6/11/2026. I arrived at 7:20a for my 7:40a appointment for bloodwork. They receptionist said my appointment was to see the dr. I explained that I was supposed to get bloodwork today and see the dr. for my physical next week. Thinking that was all understood and clear, I took a seat and waited while everyone eIse who came in after I did had been called back. Then I asked the receptionist a couple of time when I would be seen. She said they were waiting for orders to come in so that I could get my bloodwork done and that I would be called next. Again, I took a seat then they called someone else and at 7:50a I went to the desk and told them that I was leaving. I understand that human error happens but I honestly feel like this all happened for a couple of good reasons, terrible healthcare providers and terrible customer care.

I was excited to have a doctor's office close by home and was looking for a primary care doctor…read more.. so I called 3 months ago and made a primary care doctor appointment with Dr. Russell. Today I got a call with only saying the doctor you Scheduled with (this Friday) after waiting 3 months is now out of the office. I got absolutely NO great reasoning why my appointment was canceled and they did not have any appointments until the END of August to reschedule.. even with another doctor at this location! I was shocked ... there was no real apology or suggesting being put on the wait list. It was simple... your appointment is canceled and you can get an appointment in August!? I am definitely NOT happy with this doctor's office and especially since I have been waiting for months and need to be seen! I would definitely NOT recommend this office to anyone especially if you are a new patient ... they didn't seem to care at all if you get in there or not!! Will absolutely be contacting someone higher up, leaving a review and warning others how this place is run. It's so sad ... I'm looking into going elsewhere now due to this!

Dr. Lori and staff there are the most caring and professIonal medical care team I've ever…read moreencountered! They are through and prompt!! They were committed to my well being and gave me their undivided attention. I am now a patient of Dr. Lori's for life. She has the bedside manner and genuine concern for her patient's that would a angel would feel soothed!!!

I was excited to have a doctor's office close by home and was looking for a primary care doctor…read more.. so I called 3 months ago and made a primary care doctor appointment with Dr. Russell. Today I got a call with only saying the doctor you Scheduled with (this Friday) after waiting 3 months is now out of the office. I got absolutely NO great reasoning why my appointment was canceled and they did not have any appointments until the END of August to reschedule.. even with another doctor at this location! I was shocked ... there was no real apology or suggesting being put on the wait list. It was simple... your appointment is canceled and you can get an appointment in August!? I am definitely NOT happy with this doctor's office and especially since I have been waiting for months and need to be seen! I would definitely NOT recommend this office to anyone especially if you are a new patient ... they didn't seem to care at all if you get in there or not!! Will absolutely be contacting someone higher up, leaving a review and warning others how this place is run. It's so sad ... I'm looking into going elsewhere now due to this!

NEVER GET SEEN ON TIME! Dr. Doesn't even apologize when they come into the room. Appointment was…read moreat 10:40 got seen at 11:42. Dr. Rookwood is very rude.

Dr. John Cambell was my primary care doctor when he was in Florida. Since he relocated out of state…read moreI have not found a primary care physician that has come close to being as wonderful as him. I hope one day he returns, I would go back to him without hesitation.

I have always gotten good service from Horizon. I have called the day before with a problem and…read morehave always gotten in the next day. I feel that the physicians listen to me and do their best to help me. I would recommend this practice to anyone who asks me for a referral.

I went for a wellness visit in May and Dr McGill charged me a $180 for an office visit. She charged…read moreme because she wrote a script out for BP med I have been on for 10 years ( I could have had CVS call it in) , we discussed my A1C from my yearly blood work, and because she told me that my Stye could take two weeks to get over (never touched or looked at my Stye). I had made a six month follow up appointment but canceled it due to changing doctors. Dr McGill refused to fill my BP meds until I called to find out why. She allowed me to do without my meds because she wanted me to come in for an appointment. The ethical thing to do would have been to fill for a week then have her nurse call and tell me I needed an appointment. Instead she allowed me to run out of meds that have worked for 10 years. What about her oath to do no harm?

I was a patient of Dr. Kryn's for many years and knew him as a caring, knowledgable, doctor who was…read morealways correct in his diagnosis and treatment for whatever ailed me. He did some procedures right I'm his office which were less costly and more convenient than having them done in a hospital. Unfortunately, after a change in employment, Dr. Kryn did not accept my Tri-care insurance so I was forced to find a new physician. But, we truly miss the care and friendship of Dr. Kryn and highly recommend him. UPDATE: -- Following passage of Obamacare, Dr. Kryn has sold his practice. I

In my first visit to Dr. Kryn's office, I was impressed. He was very professional and the nurse was…read morekind and efficient. Dr. Kryn asked questions about medications, other doctors seen, lifestyle, and symptoms. I was set up for a procedure for the next day. Again the next day Dr. Kryn was nice and calm, making me feel calm. I was put under in the office, and given a brief synopsis of what he didn't find. However, I was given no medication for what was found/for the pain. Also, I have yet to receive a follow up call from the procedure. I have called the office twice to get a follow up from Dr. Kryn (and to see what was found). I have not received any information and not received a call. It has been almost a week since the procedure. So...if you have a cold or something that can be solved in one visit...I would recommend Dr. Kryn's office. However, follow up and contacting him for follow-ups he/his office drops the ball severely.

The providers I have seen have been okay, but the receptionist is the worst. Every time I go there…read moreshe sounds like it's an inconvenience for us to interrupt her day by checking us in and out. I don't understand if you don't like your job quit or leave. You work in the healthcare field with patients for crying out loud. Even on the phone she is disrespectful and doesn't actually try to help you.

I'm sorry to say, but the receptionist at the Clayton location is causing this company business…read more The first impression comes from the person you speak to on the phone. she sounds very uninterested in assisting anyone and should probably not be answering the phone. I received a call from someone at this location (after putting in an inquiry online) requesting that I give them a call back. The receptionist answers the phone and I'm immediately put on hold, I understand being busy so that did not bother me, however, when she returns her demeanor is apathetic. she could care less what I needed and proceeds to tell me I can't make an appointment even though they are scheduled out until sometime in May (this would be for my first pregnancy first appointment which is scheduled at 8 weeks and that would make it 8weeks). as I'm speaking, she interrupts me to put me back on hold for now a third time. very unprofessional interaction that has made me decide to be serviced elsewhere.

I have never seen a professional business office work so hard at doing nothing. They have…read moreintentionally set up their telephone system to consistently ring during their open hours with zero chance of anyone answering. If you call after hours to leave a message, it will instruct you on how to leave a text message. If you don't mind paying a $25 fee to do so. Recorded messages consistently remind you to "use the portal" to contact provider---but if the provider had submitted the PA so medication could be retrieved from pharmacy---extra effort to reach provider would not be required

The staff and Drs at Cleveland Family Health never cease to amaze me. They provide many options for…read moreyour care and discuss the pros and cons with you so you always have a choice in your care. Thank you! Debbie