Slowest place I have ever been, checked in prior to coming into the office, was told the wait was…read moreabout 30 minutes, ended up waiting almost two hours with a fighting toddler in a crowded waiting room! For them to not tell me anything. Worst place to go if you have a sick child or in general really.

1) Took 1 hour to get seen by a Dr…read more 2) The Dr. sent a completely wrong prescription to CVS (SOMEONE ELSES INFORMATION/MED) 3) Called TWICE and each time they said they would call me before 3pm and never did--had to call TWO MORE times before getting it handled. You and your families should never think about coming to this place.

My mom was transferred to this hospital for life saving heart surgery. I could only speak on this…read morehospital from the perspective of a visiting family member. The staff here are wonderful. The nurses, doctors, even the front desk staff are all on point when it comes to the top notch care provided from this hospital. Never once did I feel like my mom was not priority during her stay. For that I am grateful. Beyond that the hospital is clean and offers common amenities you'd expect from a modern hospital.

I went to EGH because I was having a hard time swallowing and I was severely dehydrated but they…read morejust sent me home with opioids and told me to eat popsicle's. I couldn't eat popsicle's because I couldn't swallow anything not even water. They could have at least gave me a Iv to rehydrate me.

Having been to this hospital multiple times with my parents who have both had cancer several times,…read moreI can say they have all been amazing. Everyone from the front desk to the person helping them to the car and all in between have been extremely helpful, caring and just all around great . I highly recommend this hospital.

Have not one good to say about this practice. GO ELSEWEHERE…read more And I got a bill today today (5/4/2026) for office visits from April, May and June of 2025. When I call to ask about these bills I remain on hold and then give up after 49 minutes. Thats BS.

This likes taking your copay and then sending you on your way with no diagnosis or prescription. I…read morehad swollen tonsils and ear ache and the NP said it was bug going around. I went to a different urgent care and was given antibiotics and was all cleared up in 3 days. This place is a joke

I was seen today by an incompetent NP. The nurse was super nice. The NP however looked at my arm,…read morewhich was painful and swollen, and said,"I'm sure it hurts but wow, it's so interesting. " After being promised at intake that they could drain it she went on to tell me she wasn't sure if her colleague would drain it but she wasn't touching it. She got her "colleague" who confirmed they don't do that and prescribed some meds that she "doesn't think will interact with what I take." I was extremely dizzy and not well...but I was an "interesting" specimen. Idiot.

Absolutely horrible place! I see Dr.Morris who actually is a fantastic doctor, but her staff is…read moreuseless, rude and they lie! I called on May 28th to make an appointment as I have been in severe pain. I cannot sleep, hurts to walk, hurts to lie down and hurts to sit. I pretty much can not get comfortable. Anyway, I call and the receptionist says that I can't be seen until June 21st, but that she will connect me to the nurse! What's the point of doing that? The nurse there does nothing to help! All she ever says is "Go to urgent care!" I have a doctor, so why do I need to go to urgent care?!? After I made the appointment, I was sent a link from Beacon to make a new appointment if I wanted to be seen sooner. So, I'm able to make an appointment for June 10th. I schedule the appointment, then today, two hours before my appointment, I get a call from Barbara telling me that I won't be able to be seen today and that I have to wait until the 21st! And why can't I be seen today? Because it's only a 15 minute appointment! Okay, and?!? I can't be seen and treated in 15 minutes?!? Oh, and Barbara said someone called me and left a message, but no one ever called me! That's another thing about this place. They lie about calling, they NEVER return phone calls EVER, if insurance puts a prior on a medication, I either never get the medicine or get it two months later and the nurse is rude and if you have an issue and are connected back to her, she tells you to go to urgent care, even though having a doctor is WHY you shouldn't have to go to urgent care!!! Beacon is a huge joke and they time out appointments, so if your appointment might take 20 minutes and all they have are 15 minute appointments, then you may be waiting a month or longer to see the doctor! This place needs to hire new staff and get rid of the lazy, incompetent, lying employees who couldn't care less about the patients! My doctor called me in a medicine on April 28th and my insurance put a prior on it. I kid you not, I did not get that medicine until 4 days ago on June 6th! This is what happens with this office every single time there's a prior on something! So, took this worthless staff over 6 weeks to get me my medicine that I should have had a day or two after it was originally called in! It's too bad that the staff here sucks because the doctor is truly amazing!

I've been going to this location of the Southbend Clinic for over 15 yrs. My Dr retired two years…read moreago and i got placed with another in the same facility. I have seen my new Dr around ten times and have scheduled a physical with him twice. in the two years that I have been with him he has not gotten up off his stool and provided me the service my insurance is paying for and i have yet to get a physical. I complained to him about pain in my neck and head and the response was thats weird. i complained about chest pains and instead of getting up to listen to my heart he scheduled me with a cardiologist. he has never checked my heart, lungs, feet because I'm diabetic, absolutely nothing. i finally after two years got up the courage to file an official complaint and what did they do transferred me to another location 35 min from my home and 45 min from my job and I have yet to hear anything from anyone in management from this facility or the head of the SB Clinic. either this Dr is a homophobe or he is just providing bad service to all his patients and insurance companies are getting taken to the cleaners and the SB Clinic is allowing it to happen. I would never reccomend anyone going to this facility or any location of the SB Clinic because they truly do not care about their patients.

The staff is rude and they take their sweet ass time to wait on you…read more Also, the nurses are not real nurses. They have no formal medical training, so when you think you are taking sound advice from the doctors nurse you aren't. They have no problem makes snide comments or voicing their opinions. I might as well ask the homeless man on the corner for information. Or better yet a magic eight ball. I will never step into this crappy excuse for a medical facility ever again. You know that saying one bad comment will be shared with ten people. Well, I also posted this on my fb account there's five hundred plus people for you.