In August 2019, my daughter and I stopped by Medlin's on a Saturday. I asked if I could look at the samples in the store because MR MEDLIN, the original owner had recovered a sofa set for me and I loved it. Mark English, the current owner is Mr Medlin's son-in-law and took over the business when Mr Medlin retired. Mr. Medlin was such a honest man, I'm sure he is spinning in his grave at the way Medlin's is being operated by Mr. English. Mark English is a liar and thief. On 9/11/2019, Mr English came to my home to show me samples, frankly, it was a little strange he never measured the sofa, he just showed me samples and unfortunately I fell in love with one of them. I told Mr. English I was starting a remodel of my kitchen and family room and I wanted everything perfect because I had never owned a new home and this was my dream come true to have a new kitchen and family room and I had saved for 5 years to get it done finally!!!
I asked him the amount to recover my favorite piece of furniture and he gave me a quote for the fabric which was $899.00 + ups charges $15.00. Stupid me I presumed that this quote included everything just I recalled that the original Medlin's price was for fabric, new foam and seat cushions and labor. NOPE, on 10/14/2019 I called to see how the job was going and was told I needed to pay an additional $288.00 for new foam which included an addition of a Cushion for a footrest in my family room. Needless to say I was in shock. On this day I found out that the couch apparently wasn't even started because of the hurricane and they were back logged. (One month had passed) I told Mr English that my remodel would be completed in early October and I wanted my couch by Halloween he said "no problem". Halloween came and went. I called Medlins, several times at the beginning of November no answering machine and no answer. I finally called from work from a number he didn't know and Mr English answered the phone, he was very nervous on the call, rude and promised my sofa now by Thanksgiving. The Monday before Thanksgiving I called, believe it or not, he answered and told me my couch wasnt done but I would love it and he could lend Me a couch to have my family gathering over Thanksgiving, needless to say I was more than angry, I declined the offer for a loaner couch (gross) and my family gathering was moved to someone else's house. I called Mr English for several days in a row no answer until he finally answered and I told him I wanted a total refund and my couch back. I also told him I was still in shock that I had to pay $288.00 for foam and he said he could "put the old foam back in the couch" which I replied "that's ridiculous" and I expected no charge for the foam and he said we would work it out. I told him I wanted to see the couch before he delivered it to my home to make sure the workmanship was good before he deliver it, he kind of laughed and said he would make the arrangements for me to see the couch a few days before 12/14/2019. Before he hung up, he again sweared and promised that my couch would be delivered today, December 14,2019, I asked what time on Saturday I could expect the delivery at my home because frankly, I was getting a creepy felling about the man and wanted to not be alone when he came with the couch. Well as expected, no couch and no call. I made over 20 calls to Medlins because on their website it said the shop was open. I called my ex husband to come over and stay at my house just in case this Jackass showed up. A friend and I went to Medlins in Rockledge because the shop is open until 3:00 on Saturday. Got to the shop and there was a note on the door in Mr. English's writing...OUT OF TOWN ON BUSINESS WILL RETURN ON MONDAY. I am so angry and upset that I was taken in by a thief and crook in my own community. On Monday, I will give it one more college try to get a complete refund of my $1288.00 and my couch. If unsuccessful, I will take the necessary steps to get a court order to get my property and money back.
Please believe me this is such a terrible small business. read more
