I have been sick for 3 days. The worst cough, chills, headache you know good times. I went there…read moretoday and I was told by the girl at the front desk I had a balance. Say what? I was confused because I had been there many times well, her supervisor came over and told me I owed over 300 since 2019. 2019!? I explained I didn't know and I had seen the dr before. Well, they didn't follow procedure then. That's what she said. Of course I could pay 100 plus the co pay and see the doctor. Now, I am in the er waiting on a covid test. I am really sick.

Currently, I'm sitting here directly in front of American family care of 7583 . I just wanna do…read morethis quick review because it's necessary at this time. There's a nurse practitioner here go by the name of Janice Pearson, and please forgive me, but this is the worst experience with any nurse practitioner that I've ever had in my life I was just a number to this lady today. This is the way I felt because she treated me very cold, not and not friendly. time she was in the room with I knew how much her husband weigh. I knew how big he is. I knew that he lost I knew that he has back issues. he's currently working as a paramedic or EMS I have to listen to at the same time I'm sitting in the chair so much pain trying to tolerate getting through these unpleasant menace of listen to this Miss Pearson talk to me about her to me about my pain that I came here for today or my problems needed that I had to come here in the first place. as soon as Miss Pearson was done, she we'll see what we can do for you. Within 2 to 3 minutes later Miss Pearson walked in the room, handed me several pieces of handout paperwork she pulled back the door wide open, so that it could stick to the suction cup on the wall, which means it stays open and always all she said to me, there you go! I'm sitting there looking crazy had no idea what the hell she was talking about. I got up and walked to the receptionist looking very I told the young lady I don't know what to do, but this and most strangest care that I've ever had in a facility. Seconds later, the assistance open the door, looking for me because I thought it was time for me to go home. her name is Santana and she's very says I have a injection for you. I I told Santana I had no idea what was going to happen because her nurse practitioner basically told me get the hell out ! nonverbal. Janice Pearson does not seem to like people of color and I can tell she didn't want to be near me because she never me at all not even with a pair of gloves on and that is sad. It is also sad that these young ladies medical assistance that work here they work very hard they all are super sweet, including the office manager the clinic manager, Cornelia White. They're all very sweet and kind. It is sad. They didn't have to work with someone who seems to have a heart of hate towards a certain class of people as if they don't matter. If Janice Pearson is here the next time I should have to come back for my follow up then I will turn around and walk right back out the door because I refused to be in company of someone evil or unfriendly or unkind and don't seem to take interest in treating me as I'm a human rather than treat me like I'm an animal. I feel bad for the friendly staff that they have to work with someone to this nature and I pray that at some point, God will remove the negative energy not welcome this type of time place in healthcare organizations. This is my personal experience and it doesn't happen to me anything to anyone else out there but as a healthcare professional of 20 for nearly 10 years, A wonderful mother and wife, I refuse to accept anything less than friendly kindness, respect, and gratitude to those who gives it back. I am and this is how I feel without prejudice only the truth.. may God bless each and everyone of you and please take care of yourselves. Go see the doctors with pride because they are doctors for reasons. Thank you.

My husband was sick, so I reserved a spot for 8:30 this morning. Arrived at 8:10 and was told by…read morethe front desk person we were checked in, so down we sat. After an hour, all five people in the waiting room had been called back ahead of us. When a lady came in and said she had reserved a spot and was also called back, I went to the desk to see what our holdup was. I was told we had been marked as a no-show because my husband had been called and we didn't acknowledge it, which was a blatant lie. Only then was I asked for our co-pay and received a text that he was checked in. It's obvious we were never checked in, and after being told it was our fault, we probably won't be back. I understand no system is perfect, but to be lied to and made to be at fault is inexcusable. Anyone who believes that two people sitting right next to the door where they come out and call names, didn't hear their name called, plus no one was called back that didn't get a response, will believe anything.​

I am very impressed with the ApproXie Urgent Care at Haysland. Today marked my second visit. The…read morewaiting room is spacious unlike some others where a large crowd is sequestered in a small room, seemingly ideal for sharing germs. On my visit today Melanie was courteous, professional, and personable the total elapsed time from walking in to leaving was 15 minutes.

Very fast and efficient. The doctor I saw answered all my questions and addressed my concerns and…read morewas very kind. The outside is odd but the inside is pretty and all the staff was considerate and kind! Will be back!!!

Dr. Puri is great. I love her personality and the time she takes to get to know her patients. She…read moremade a recommendation on a pharmacy instead of my typical, my medicine was filled in 10 minutes. Great experience with Dr. Puri and her office staff.

Dr Puri is caring and takes the time to listen to her patients. She is non judge mental and wants…read moreall her patients to be in great health. There is never a wait to see her and the office staff is kind. I highly recommend her as a personal physician.

My daughter went in on day after Christmas. They saw her right away. The care was very good.read more

Absolutely disgusted and enraged. If I could give no stars I certainly would. I got there today…read more(Sunday) at 11:45 knowing they didn't open until 1:00pm. I did this because I knew there would probably be a line for COVID testing. I was the second car there. People then started to form a line and were told to return to their cars and call the number at 1:00. I did. No one answered. Instead, a new line formed outside the door and they opened the door for these people, allowing them to be the walk-in appointments which they have limited to 8 per day for some ridiculous reason. I was told to call (again) and finally got a hold of someone after TWO MORE ATTEMPTS at calling with no answer. When I did get in they said "we aren't taking any more walk-ins today" and I explained how that was unfair as I had been waiting since 11:45. She said "we don't open until one" I explained that it's unfair that I was told to go to my car and call when they just went to the door and let the people in line be the first walkins despite having told everyone else to call. Another lady took the phone and began LITERALLY YELLING at me about how I'm not the only one trying to get an appointment. I told her I get that but it was absolutely ludicrous for them to open the door for people when they told everyone else to go call. Would not recommend.

Quick visit and did the testing I felt was appropriate. The staff could have been a bit more…read moreengaging. Not sure that I totally agree with the billing plan --if you have insurance you pay $75 and if insurance covers any of that then they credit your account-- so as to assume I would come back for future services--what if I never come back, then that's just money in their pockets??

Love the doctor on staff here. Always super speedy, and also understanding and feel well taken care…read moreof. Highly recommend

We will not be back. My son was being treated for flu and strep and was only given a school excuse…read morefor 2 days and during the visit the NP told me to just call and they can extend it if he still has a fever. When I called to have the excuse extended because he still felt terrible and had a high fever, they tell you to come back in for another visit because they don't just extend the school excuse. Of course he didn't feel better after 2 days, they just want to bill you and insurance for another visit.

They always get me in to see a doc in a reasonable amount of time, unless they are really slammed…read more Staff is courteous and competent.

Yesterday I was scheduled for my second Hepatitis B shot at my doctor's office. I went in and was…read moregiven a meningitis shot. I was told it was meningitis after I exited the office and was in the lobby headed outside when my phone rang. The lady in the call told me I was given a meningitis shot and to go to my pharmacy for the second Hepatitis B shot. Let's say I wasn't happy. I went to Walgreens and explained to the pharmacist my predicament. She asked me to find out what brand of hepatitis B vaccine I was given last month. I logged into my patient portal and the brand name of the shot used wasn't listed. After discussion the pharmacist agreed to give me my second shot. I even volunteered to pay cash. When the info was input into the computer system, the shot was denied because Walgreens is a retail establishment. I couldn't get the shot at my doctor's office nor at a drug store. I asked the pharmacist for help and she said that the HH Urgent Care can give me the Hep B shot. Off I go to Huntsville Hospital Urgent Care to explain to several employees why I was there. After checking in and telling my story to anyone willing to listen, I sat and waited while the ladies at HH Urgent Care dotted the i's and crossed the t's. I was called back and was given my second Hep B shot. Hallelujah HH Urgent Care saved the day. I made my appointment for my third and final shot. Thank you HH Urgent Care for handling what seemed the impossible.

On Monday morning, I called my primary care physician to try to get an appointment but she was…read morebooked until the next week but was told to go the urgent care. I "saved a spot" online, arrived 15 minutes early as instructed, but waited over 2 1/2 hours to be seen. At least 2 walk-in patients were seen before me, which I don't think is right. My vitals were taken by the nurse, then I was placed in a very cold room, where I waited another 30 minutes. When the nurse practitioner came in, she asked me some questions about why I was there (uncontrolled coughing), prescribed 2 medications (an inhaler and a steroid), and sent me on my way. She did not listen to my chest, look at my throat, or even come near me. Not the quality of care I'd expect from a HH facility.