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11 years ago

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9 years ago

The absolute worse business there is my tv and internet never works at all. When I call I get the same thing everyone no results

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Ask the Community - Mediacom

C Spire

C Spire

(5 reviews)

$$

The employees at our CSPIRE are the friendliest, most knowledgeable and patient of ANY cell phone…read morecompany anywhere! They always know just how to fix any issue I have and always are happy to help! I certainly appreciate them being in Wiggins!

This is to be the WORST all the way around. My fiancé had been a customer since they were Cellular…read moreSouth he bought one of their first (6th) phones almost 20 years ago. When I moved here, I left AT&T and merged my phone into my fiancés, C-Spire plan. No contract. 1. The bills were always outrageously higher than told. 2. You can't call any of their stores. All customer service calls are routed to a central customer service center and they can't even connect you to a store. So if you dealt with someone in the store, who promised to do something for you, you best get their direct cellphone number before you exit the store to follow up bc they don't EVER get back to you. That happened to me several times. 3. When I initially bought a new cellphone from them last December, I specifically asked to "pay off" the phone in CASH. I later discovered that they financed it to "lock me in". I showed them! I sold the phones and took the $ to pay them off! 4. We were lied to and told none of our phones were under contract. When I dropped the first phone line they charged us an early termination fee of $180.00. They said that they couldn't confirm whether or not he had a contract still bc the tornado took all their files... Regardless, I was still stuck with the fee. WHAT REALLY KILLED THE RELATIONSHIP WITH C-SPIRE: 5. I requested how to change our consumer account to a business account. Was given the wrong information about what I was required to submit. Every time I submitted paperwork to corporate, it was rejected. They ran me around for two weeks when I finally called AT&T and started my business account there. AT&T appreciates my business and didn't make me jump through a million hoops to open the account. I would understand if I was asking for a bunch of equipment/phones, etc but I wasn't. All I wanted was to change the account to business so I could get a good easily identifiable phone number to put on my truck and use on my website. I sold both phones on eBay and went to pay them the final bill off today 6/13/17 at the location where the satellite store is set up off HWY 42. They have taken my debit card before, but since I was trying to close the account, they didn't accept my payment. They'd only accept CASH! Well the one time I paid in cash (March or April) they didn't record it and tried to double bill me with a late fee. Of course, I didn't have a receipt bc their "system was down" the day I paid. They know me very well and know that I always pay in person every month. So they checked their reconciliation for the day I said that I paid, and they were almost exactly over for the amount of my payment, which means whomever took my payment didn't post it to my account, but put the cash in their register. ‍ So why would I ever trust payment in cash again? I'm headed to another location to finalize closing this account and unlocking the final iPhone that I sold. I hope this helps at least one person make an educated decision whether or not to become a C-Spire customer. Account with C-Spire officially CLOSED and phones are unlocked! Yeaaaaa! 6:00 pm today 6/13/17! Thanks!

Mediacom - telecommunications - Updated May 2026

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