I moved to Marceline in February of 2013. I contacted the local cable company Mediacom for service. I ordered cable and internet services through them. I went through many cable boxes and many tech visits. Each time they would bring me a new box. I would estimate that it took approx. 3 months to get working cable TV service. At which point I was never credited for the time I did not have service. Starting the 3rd month when my TV service started working, my internet service stopped working. I have put in an estimated 7-8 tech calls regarding extremely frequent internet disconnections. The service disconnects as frequent as 2-5 minutes apart and 30-50 times a day. The service is unusable. Several techs have been out and they have escalated the issue. My last tech was out last week and he told me that if the service was not working by last Thursday I should call them back. I did call them as I was still having disconnects. While I was on the phone with the tech support my internet monitor logged over 10 disconnects. They scheduled an appointment for today. At all the previous visits my wife had dealt with the techs. Today I took off early from work so that I would be able to talk to the tech directly. The tech never showed up. My appointment was scheduled from between 1-5pm today. At 4:30pm I received an email stating that my appointment was cancelled. I called the customer service line to inquire as to why. The rep told me that the tech stated he had tried to call me and I did not answer several calls and that no one was home. I told the rep that I've been home and I have not missed any calls. I have been home for several hours. And to top it off, there are several people here with me and no one ever seen a tech show up. This was definitely the icing on the cake. I'm finished with Mediacom. 6 months later and I still don't have the service I paid for 6 months ago. I would not recommend Mediacom. read more

Don't waste a second with the worst provider in their area. Horrible undertrained and underpaid technicians who can't run the simplest outlet. Nothing but the worst customer service. Told 2-3 week wait for a service call for no internet! Why in the world should anyone put up with that? Nope. I switched to Centurylink and never looked back. read more

So many issues this company and employees! They have come into our yard without letting us know multiple times already. The first time it happened, the men were smoking along my house and I could smell it coming in when I opened our back door. That is not okay to begin with and since I'm pregnant, it makes it worse. I had to drag my 120lb dog inside to keep her from going after them, which is over my weight limit. She's usually friendly, but did not like those workers, which says alot. We do not have any work tickets or have any reason they need in our yard. They refuse to identify themselves when we simply ask who they are and what they're doing on our property. They rudely tell us to call the cops and go away-let me remind you they entered OUR PROPERTY WITHOUT NOTICE, and they're telling us to "f off and call the cops." Absolutely ridiculous and uncalled for. The box isn't even in our yard. They lean over our fence into another neighbors yard to get to the box or jump the fences to get there. read more

I tried Mediacom a decade ago. It was the worst. I wanted cable again so I assumed surely they must have improved in 10 years. Everyone knows what happens when you assume something. I have spent so much time on hold I have the musical lineup memorized. I have spent just under 16 hours on the phone on hold in less than 3 months. I am not exaggerating. I have seen more techs than should be legal, gone through more computer directed troubleshooting than I care to remember (have those steps memorized, too!), heard every line they have in their repertoire, and been lied to more times than I can count. 85 days later, I cancelled service expecting a refund as per their 90 day refund policy only to discover I have to give 2 weeks notice to cancel so their refund policy should actually be called a 76 day refund policy. In 90 days I have had exactly 6 days when my internet worked most of a whole day. The final kick in the pants? A final bill for 269.02 after I had returned the equipment when their own operator told me it would be 64.67. More hold time to argue with them. Yay. And as a lasting momento of my glorious time with the company from hell, a hole in my wall 3 FEET up from the floor in the MIDDLE of the bedroom wall where the tech ran the wires in because going into the unfinished basement was "too hard" and his knees hurt "too much" to get down any lower to install it properly where it could be tucked out of sight. Stupidly I had left the installer alone for 7 minutes or so while I tended to my infant's poopy bum only to return to this wire spewing atrocity in plain sight, so every morning I can wake up and bask in the delightful fustercluck that was Mediacom above my dresser staring me in the face. It has been a real treat, Mediacom! Thank you for reminding me of every single reason I can not stand you! read more

This is the absolute worst company in existence! They did not show up for Internet installation, did not call, leave you sitting there all day then 2 young men show up and knock on the door, no ID only to tell me the only internet they install is not wireless!!! Did I mention I called the company twice and was guard entered each time they would show within the hour as the hours clicked by! Go any other route than Mediacom. It's bound to be better! I hate even giving one star! They are a no star company! read more