Pro: moderate size parking lot, online scheduling, big wait room, clean interior. Con: some days no drug screen available. I need a pre employment drug screen and vaccination to be done so my agency sent me to this location. The facility has a moderate size parking lot so no issue finding a space. I arrive on a Monday and was told that they didn't have a person to do the drug test so I made an appointment and left. I came the next day at my appointment of 11:10 am but didn't go in till around 11:50. The waiting room is spacious and clean. The staff is friendly and thorough. All in all, I had an ok experience here at MedExpress. read more

Busy that is is why it is best to schedule ahead online versus walk in and risk of typical urgent care long wait time . read more

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Nothing urgent care about this place. You will be waiting 1.5-2 hours be seen by a nurse practitioner.

-1 Star. Please find another Sport Physical exam location. I wish I would have read the review before even going to this MedExpress location. STAY AWAY!!! Not only do they talk down to you, but they lie. Never been so embarrassed in my life. The way this individual spoke to me in the lobby was unprofessional. Instead of apologizing to me and my son for providing the wrong information regarding the sport physical, she decided to gaslight the situation.   You just made a 13 year old boy cry today. I hope you are happy. My son was so upset in how she spoke to us. I was trying my best to explain to her what she told me earlier in the morning. Don't provide wrong information to customers PERIOD. What kind of business are you running MedExpress? Do you treat everyone like this? READ THE REVIEWS...before coming to this Med Express! read more

Difficult in getting appointments or scheduling an appt online. Everyday says its booked online. More staff and Doctors are needed, as Winchester area is a growing area with 100,000 people in this county ( Frederick County). Friends of mine got sick and waited all day trying to get seen by a Doctor. The last time I wanted a Covid test .. it took a long time trying to get in .. and I found out that I did have Covid. I'm afraid there are many people out in public with sickness - covid as they can't in to test... again more capacity to treat patients in a timely matter is needed .. The Winchester area need more UC facilities. read more

Polite staff BUT the wait time is HORRIBLE. I was told it would be a two hour wait for a drug screening. Looking around there weren't that many cars in the parking lot so I decided to wait. My employer says once I complete the random screening they'll move forward with my application. Two hours go by and my bladder is full. So I return inside from my vehicle which we were required to wait in. The lady at the counter says there's two more ahead of. ((BLADDER )) My wait time was 3 hours and 6 minutes for. 5 minute drug screening. There's no logical excuse in my opinion for anyone to wait this long. If I could give no stars to MedExpress Urgent Care I would. read more

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Well I'm glad they have notices on theirs door once you waste your time going to an Urgent Care that you need to book on line. And it's 2 1/2 hours before they close. They have one person in the lobby and they are not taking any more appointments for the day. Why not just put it on your web site that you only take appointments and don't advertise your a walk in facility. Stop wasting people's time especially when they are not feeling well. read more

I can't even explain how much I love med express!! this facility is very clean and the front desk staff and doctors are just wonderful! As for anywhere you go to, there may be a wait or delayed BUT you will get the care you deserve and your children. I can never get an appointment with the pediatrician office when my children are sick and honestly since I found med express, I don't even bother anymore! My two kids love seeing the doctors here and they are so gentle and sweet to them! one male doctor( I wish I didn't forget his name) he was in the military years ago and had his own clinic. he is exceptional!!!!! he lets my kids use the tools to look in his mouth after my children were observed so they had an idea why he was brought it. he would also let me take a look and explain to me how my child's throat or ear should look like. it's just so nice to be included during the visit and being heard! not just for myself but my children. I love it there and the staff! thank you guys for what you do!!!!! read more

i went in sick at 710 and they said "they werent taking anyone else " and there was literally no one even in the waiting room , why do the hours say 8am to 8pm if you're gonna turn people away at 7:00pm? read more

After a terrible experience at an Urgent Care in Front Royal, this was a unexpected gem. It was one of the best experiences I have ever had at a facility like this! I was seen immediately and the doctor (Felix Ma) was excellent. Every staff member was efficient and friendly. While I am hoping not to have another medical issue, it is nice to know MedExpress is there. read more

Took my daughter today ! Hardly any wait time we were in and out in 20 mins ! Everyone was nice and friendly

i wouldn't even give this place 1 star. I came in for strep test and they only tested me for covid. I waited 2 hours to be seen when there are only 2 other patients here and all i was told was to take Motrin and gargle with salt water. No one should have to wait 2 hours in that uncomfortable patient room, obviously in pain, just to be told to just go home and gargle with salt water. This place is terrible. read more

This is flat out the worst urgent care i've ever been to in my 20 years of existing. The lady who took care of me refused to get me tested for COVID regardless if i had symptoms because it's been 4 days since i was in contact with the person..... 4 DAYS. She needs her license taken away. If I continue the spread it's on this place. read more

I went in for a rapid test because I have been in contact with someone who tested positive and was denied. I cannot go back to school until I get tested because I could be spreading it. The white woman at the front desk who I spoke to was very dismissive. This is why more and more people are getting sick. Worst urgent care I have ever walked in to. Never again. read more

I took my 7 year old here this evening after he came down with a slight fever, complained about a sore throat, and just generally appeared to be feeling terrible. The receptionist who both greeted and checked us out was very friendly and welcoming. The two triage nurses were also friendly and great with my son. They put us both at ease. We were also pleased with the nurse practitioner that we saw who confirmed the positive strep test right away, told us to double up on the antibiotic dose tonight and told us which pharmacy in town was still open. The facility was clean, the wait wasn't bad, and we were overall pleased with our service. The only reason for a 4-star review rather than 5-stars, is the interaction we had with the [office assistant?] who registered us. She didn't smile or have an ounce of warmth to her tone. She directed me to sign on an electronic signature pad to authorize medical treatment, HIPAA,and billing the insurance. And that fully encompasses the detail I was given of what I signed. Since I work as a medical receptionist myself, I'm familiar with HIPAA and realized that without my signature, we couldn't be seen. However, I'm appalled that I was never offered to view her computer screen, paper or given any further explanation. A pleasant demeanor would have been appreciated too. It's a shame that an otherwise glowing review is knocked down a star due to one employee. But if we need urgent care in the future, I would still return here. read more

If I could give zero stars for the position I was put in I would...That was the worst urgent care experience ever. So when I get there I explain my situation, and what I needed, asked if they would be able to get my prescription for blood pressure medicine refilled and I was told yes it wouldn't be a problem, get checked in pay my $120.. then I get an hour long lecture from the doctor about hes not supposed to do that but he will, that urgent care is supposed to be a band aid to until I can get to a primary care doctor..ok that's fine but your counter girl should have told me that. So in a month I'll be in the exact same predicament. So to make it even more awkward the doctor had me go to the counter girl with him to go over the policy and what she should have told me. Way to make your patients 125%uncomfortable. Won't be going back to this urgent care read more

Was seen quickly for a minor issue I had pretty much self diagnosed but needed medication for while I was passing through town on my way to visit family in southern VA. The Dr, Dr Tran, was right to the point, very kind, and was great at answering my questions in a sensitive manner. Hope I don't have occasion to visit here again, but for a busy day (5+ patients in the waiting room with me and a constant stream exiting from the exam area), I was thankful that it was available. Clean and tidy, professional medical staff. Front desk staff was fine; didn't really get a greeting when I walked in but maybe I looked like I was an out of towner. :) No real complaints. I was in and out within 45 minutes with prescriptions in hands. read more

I went here several times for me and once for my daughter and everything was fine. I went again in May and what a disaster. There was a physician assistant on duty that was condescending, rude, not very knowledgeable and basically accused me of lying about my asthmatic medical history. I was charged for items that I did not receive and actually ended up having to leave without any medical help because the rude PA refused to listen. Multiple attempts to discuss the matter with his boss afterwards were frustrating. The manager for the area was impossible to reach by phone and the billing person never fixed the incorrect charges! read more

Have been there twice, unfortunately, and both times were a mess. First time my 18 year old son was sick. High fever, malaise, headache, dysuria. Waited a good 45 minutes in the waiting room with only one other patient waiting. An hour after he went back he came out with a prescription and told me that they did a monospot and rapid strep. That's it. I'm an ER nurse and went back to talk with the doctor and complained about the limited workup. They took him back again and after another hour he came back and we left. Three days later, when he wasn't any better I took him to Valley Health Urgent Care near Best Buy and he went back quickly and the entire experience was far better. Second visit was so my son could get some lab work done. Valley Health didn't do this particular lab work after 4 pm, so he went to MedExpress. This time there was no one in the waiting room and he didn't get called back for an hour. When he did get back he told them what the lab work was for and they had no clue what tests to conduct. He had to tell them what tests. That was three weeks ago. He finally got the results of the tests two days ago after multiple phone calls by him and a personal visit by me. Never, ever going back. read more

My husband was seen today for chest congestion and coughing by Connie Hodgeson this facility who is not a Doctor Only a nurse. She looked at him and said she knew what was wrong with him. I walked out before she went on because I knew what she was going to say and I didn't want to cause a scene. As predicted she said It was allergies even though he's been taking Allegra for about a week now. I text my husband and told him what she was going to say word for word. He said yep that is exactly what she said word for word. I was sitting in the waiting and she came out try to approach me I told her to just to go away but she wouldn't . After seeing this person last year and her telling me I had allergies I went to my doctor and was almost put in the hospital with pneumonia. Please do not go to this facility. You has no idea what she is dong it may be the newest facility around, but the staff are idiots. read more

I'm sure they are good for other things but good luck getting a DOT Physical here. I was told on Monday when I called to check in to come back Wednesday. Came back Wednesday and they told me they were done with Physicals for the day at 4 o clock. They close at 7 o clock. She said they only do 1 DOT physical per hour but they're were 3 hours left and she told me they were done with physicals. Sounds like a load of crap. read more

I've used this Care Center several times and have always had a good experience. I was recently there and although it's the holiday season, everyone was happy, the receptionist was friendly and very nice. This goes a long way when you are not feeling well. Thank you!!! read more

This place should be shut down. Ms. Meyers was the worst medical personnel I was unlucky to encounter. I was told I had the flu with out a single test being done. She didnt even take my temperature. She acted as if I was a burden and that she just wanted me out of there for some reason. After I told her she wasnt being very polite she responded "good go complain about it." I asked for supervisor information to which she responded get out or I'll call the cops after I had been waiting for 2 hours to be seen.The receptionist Josh kindly gave me the owners email Timothy.Mynes@medexpress.com is the owner. But he was just as rude and unapologetic about it and my experience with his horrible company. He didn't even ask if I was medically ok, which I was diagnosed with Bronchitis not the flu by Winchester Medical immediately after I left this unprofessional rude place. Do not trust yourself or your child with this place. They misdiagnose and have no respect for the patient and the owner does not care about the patient at all. As you can see they have horrible reviews and I'm surprised they even have a 2 star rating instead of 1. read more

This Urgent Care is great, IF you are someone who likes to be talked down to, if you are someone who likes to be treated like you are annoying, and if you are someone who likes waiting. I went to this urgent care to get a covid test which at the time of this review is very needed. I understand that there should be a wait time because it is very busy and there are a lot of people, but I arrived at the urgent care 20 minutes before it opened and waited 2 hours calling inside before I could even talk to someone to put me on the list! And by that time they said the list was already full. The person on the phone's attitude did not help either. They talked to me with a tone as if to get rid of me as fast as possible. Not to mention the condescending aspect of her tone. This is a horrific excuse for a place of business! If I could give 0 stars I would. PLEASE if you are readying this, do not make the same mistake I did. DO NOT COME HERE! At least go to the one on the other side of town because here you mean nothing to them. I truly feel as though I am just a way for them to make money and nothing else. read more

BEWARE......I visited this location for my sons sports physical recently and had the worse experience. The Dr. Was extremely rude and didn't seem to have time to answer any questions. He said he has been doing this for 30yrs. He gave me a referral to see a specialist..... BEWARE OF THE REFERRAL STSTEM!!!! It's a cycle of $$$$ being exchanged for referrals... I'm sorry people don't feel the need to question a Dr. But, I'm a parent that will definitely get a second opinion. So I left this location and went straight to another Dr. Well I expressed my concerns and once my son was examined much more thoroughly, he was cleared. Wow, I knew that doctor at MedExpress was Trying to put me in the cycle. PARENTS:Beware of the referral cycle.... I would NOT recommend this office. Btw: they were more expensive also. read more

My family came to urgent care to be seen by the doctor because of sickness that went through our home. From beginning to end, everyone here was very courteous, kind, and quick. read more

I have been to Med Express multiple times for both myself and my son. Each visit was fast even if there were a lot of people in the waiting room. Today, I took my son in for ear pain and a cold because his normal doctor's office couldn't see him until 3pm and he was in extreme pain. Virginia Lapp took a look at his ear, immediately recognized the infection and gave him a prescription. She was so friendly toward him and made him feel totally comfortable. She also removed the tube that had fallen out but was still stuck in his ear canal without me even asking! I'm so glad Med Express is an alternate place to go besides Valley Health Urgent Care. My experiences there are less than stellar and I always have to wait for at least an hour even if no other patients are waiting. Thanks Med Express!! read more

They were quick, efficient & thorough with helping me. The staff today was great. Couldn't ask for better treatment.

Thanks to the power of social media, someone from the corporate office did contact me and refund the monies taken from my account. This does nothing to help with the overdraft fees, but at least someone took notice and made an effort. IF you go, just remember, that putting a credit card on file is not required. read more

Best doctors office experience I could ever wish for. I felt awful(stomach flu) and just wanted to be back home in bed. I was in and out in about 30 minutes. The doctors were all very nice, honest and prompt. And they even had my prescription! I normally go to the Urgent Care over on Valley Avenue but they normally have really long wait times. I'm so glad that I went to Med Express instead, I don't think I'll ever go back to Urgent Care. Thank you so much Med Express! read more

We were in the middle of a 12 day trip. I started having a sore throat and some wheezing at night. Although I had brought and was using some preventive meds with me, I felt my symptoms were getting worse, not better. There was one person ahead of me. The intake was efficient and quick. I was taken back where a nurse asked the typical questions about meds and medical history. I keep all of that in a Dropbox file so I was able to hand that to her. She quickly recorded it and asked appropriate additional questions making sure she got everything. The overall intake was more thorough than some other urgent care centers I have been to. Shortly after, the nursing assistant came in to listen to my lungs, check ears, etc., and review symptoms again. As she did each test, she told me what she was looking for and the result she found. She confirmed the congestion, ears having some blockage and very appropriately prescribed a z pack of antibiotics and a few days of steroids. I was on my way with prescriptions to fill (just across the street) a few minutes later. I couldn't have been happier with their professionalism, empathy, and efficiency. My thanks to Therese, Allison and the receptionist. They all make a great team! read more

I came for a walk-in appointment last year. The waiting room was full of patients. The layout of this place is terrible. The front desk is smack in the middle of the room. So any conversation you may have with the person taking your info can be heard by everyone in the room. This is a big violation of HIPPA law to converse private health information with a 3rd party, which are the patients in the waiting room in this case. I had a sensitive issue that I didn't exactly want to inform the whole place of. I asked if I could tell her my symptoms in private and she told me she couldn't leave the desk. I ended up leaving without treatment. I promptly went to Valley Health Urgent Care and the triage was so much better. They actually take you out of the waiting room and away from everyone to gather information on your symptoms and reason for visit. Avoid this place. read more

I have 3 children ages 3-14 and each of them have visited this MedExpress location. I have nothing but great things to say about the physicians and staff at this location. On one occasion, I took my 10 year old because he was broke out in hives. Dr. Alligood took the time to speak with my son about stress and ways to deal with it. But, the most heartwarming part was when Dr. Alligood took my Son by the hand and said a prayer with him. We have also seen Dr. Crosby who was equally as caring. He spent time with me and my child on this visit. We were not rushed through. The Nurses are fantastic as well. I have not had the pleasure of seeing Dr. Hayes yet, but I'm sure he will be great too. We are thankful for you all! read more

The facility was quick 1.5 hr visit, but there was no treatment for a blood blister my mother had, we were sent to the hospital anyway. Hospital was incredulous that treatment was not given, there was no infection which I was told her leg was burning up. There was no pain at all and hospital drained it and put a bandaud on it. If you wish to not treat then please be truthful and just state you don't want to treat. Unbelievable. read more

It is not there policy to prescribe any medications to help manage a child's pain. So if your child breaks a bone, don't waste your time going there because you will just have to go to another doctor for pain management. On the upside, the temporary wrap they gave him to get thru the weekend is nice. Unfortunately, it's not keeping him from walking into walls w/ his broken hand. read more

Seriously the best urgent care I have ever been to. I've brought my kids here and now myself and they are always so fast, so helpful and so nice. The place is also very clean which is great. I will continue to come here when needed. read more

I've been to this clinic twice. If this review was based on my first visit alone I would have rated them a 4 or 5. The first time was relatively smooth as I picked a time when they were very quiet and had no one waiting. The lady at the front desk, Angela with the British accent, she was very personable, seemed to know her stuff and got me processed very quickly. I was seen by the nurse or PA, I don't recall which it was within 10 minutes. So overall first impression was a good one. Second visit, totally different front desk staff. I was the only one in the waiting area. Not overly friendly or nice staff this time around, but not rude. Would have preferred a less monotone checkin and more niceties. Nurse called me back before I could even sit down to check my vitals. Good start. Went back to the examining room to wait for the Dr to check me out. I waited, and waited, and waited....and waited, over FORTY flipping minutes for someone to come in to examine me. At the eleventh hour, literally seconds before I was going to walk out and demand my copay back a DOCTOR, an actually MD, came in! I didn't think this place had anything other than PA's and RN's, so at least there was that. I was diagnosed with exactly what I thought was wrong and given a treatment and extra information tidbits to prevent further incidents (deer tick bite)...within 10 minutes or less. So over an hour...42 minutes of which was sitting alone in an examination room waiting on someone to come in. I feel cheated and like I wish I'd gone someplace else that valued my business. I don't know what could have possibly taken them so long to get to me but they weren't exactly overrun by patients. Not a horrible place to go, but not for anything serious or time sensitive. You might actually die waiting for them to get to you. Let's hope my incident was an isolated one. I would consider giving them another chance to redeem themselves if I couldn't be seen by anyone else first. read more

The experience I had here wasn't bad. I sustained a moderate finger injury and went to this place. They got me back in about 20 minutes and gave me a tetanus shot, cleaned the wound, did x-rays, and had a doctor look at it. They explained my options as far as intervention on the fingernail. I have Anthem BCBS insurance which helped a lot and ultimately I was only responsible for $118 from MedExpress. It would have been a lot more without insurance though. The office visit alone was listed as $210 on my invoice, $97 for X-rays, and over $200 for injections. Helps to have insurance. Hopefully I wont need this place again but if I do I will go back. read more

Literally sitting on the bed in the patient room for an hour... and they aren't busy AT all. Poor bed side

The worse urgent care I've been to in 4states. Did not treat me said go to ER .very arrogant if he spent 2 minutes that was a lot! Never treated like that in my life. Dr. Harjit Bagri was a disgrace to the profesion. Then I get a$160 bill! Which my insurance paid and I paid the remainder .now over 1 1/2 yrs. still being hounded for30.57. When I call told to ignore it , it's still comes every month I call and get same answer. Ready to pay it again afraid it will still be there. BUYER BEWARE! read more