I know I'm not alone in disliking United Healthcare (UHC). I've fought for coverage of a surgery…read moreand thankfully, won that battle to have in 2024. It's not easy to get the quality of care or friendly office staff on the other side of the phone. I've had several insurances working for two start up companies who liked to switch, and honestly, UHC is at the bottom battling it out for who's worse - Cigna or UHC. If you have a choice, I'd pick another insurance company!

I spent over 40 minutes trying to complete a simple request to update my phone number. My login…read moreinformation was already saved, and I was using a recognized device, yet the process was unnecessarily long and complicated. The request began at 8:30 AM and was not completed until 9:20 AM. Instead of offering a more efficient verification method (such as email or a direct call), I was required to go through a chatbot just to reach a live agent. The response times were extremely slow, which added to the frustration. After providing all requested information, I was transferred to another agent who then asked me to repeat the same questions all over again. Overall, the experience felt inefficient, repetitive, and a poor use of time for what should have been a quick update.

Alejandra garcia ella es quien me a yudado a resolver lo de mi seguro de casa y de trabajo la…read morerecomiendo ella es muy amable con los clientes estoy satisfecha con todo lo que necesito respecto al seguro ella me ayuda aresolverlo

I have been using this company for my commercial rental property over 10 years now and they are…read morebeyond great service. Lately I have switched my home/auto/umbrella insurance after many years approaches by their wonderful representative, Michael Secor, because I don't like to switch around insurance firm and I have used other firm for over 15 years. But make a long story short, Michael called me and followed up with the document that he sent, and I made a decision to switch in 10 minutes and the reasons are 1. Great follow-ups by Michael 2. Good Agent-Chris Gonzalez 3. History of dealing with Gonzalez 4. Price is competitive I would strongly recommend this agent!