Drove all the way out to the bank to open up a huge savings account and they told me they're only…read moretaking appointments and the lady said she was going out to lunch instead of trying to help me open up a savings account. That's no way to treat a potential customer to turn them away and saying they were sorry they were going to lunch shortly. That's a bunch of nonsense. I would not recommend Ventura County branch of Pacific Western Bank. Seriously let down after driving for a half hour to get there, whoever heard of a bank saying we have to make an appointment set up a savings account.

I was so fed up with the big banks. I opened an account at Pacific Western Bank in Ventura on Santa…read moreClara street over 4 years ago. I'm so glad I did. I love coming in and taking care of my business. The staff is always very helpful and friendly. I get service with a smile. They know my name when I come in. I know their names too. Thanks Sandy and Cathy, and Maria... I highly recommend this bank. There's hardly ever a line. Everything is simple and straightforward. That's just how I like it!

Not only the best bank, but truly the best people! I am super grateful my dad found them and I…read morefollowed. All the staff know me by name and are quick to help when i'm new to any process in the banking world! I always feel taken care of and comfortable with where my money is. Natasha, specifically at this location is amazing! I am super appreciative to her and everyone else at Bank of the Sierra in Ventura!

Worst customer service for any bank I've ever used. Horrible! Impossible to reach a local…read morerepresentative without getting the runaround. Use any bank but this one.

I don't go inside much anymore but when I do everyone is very helpful and it is adequately staffed…read more There are always very pleasant security guards by the ATM machine It's too bad that we have to have security guards around the clock these days, but that's another topic This is my favorite Bank of America

Ever since Covid, I haven't had to go in the bank so I don't know what it's like now. The app works…read moregreat, so I deposit all my checked with that. Cash, I deposit at their front ATM, because the back two ATMS repeatedly spit the cash back out and can't read them. They should perform maintenance on them.

I chose this credit union after doing my research on interest rates on a car loan years ago. Hubby…read more& I have had an account here since they opened. They changed their name to OceanAir. What I truly love is how friendly, knowledgeable, and helpful everyone is. I love how they remember me and make me feel like part of the "family". It is like the old show Cheers. I feel so welcome here. I really need to give a shout out to Jorge, Calvin, and Mackenzie! They care. They truly do. All 3 of these fabulous people have asked me about my recent car purchase. They have helped me out with cashiers checks, notary services, and they answer every question thoroughly. I always feel happy when I go here. There is an ATM outside. I prefer to go inside to handle my transactions.... because of the kindness. I strongly recommend OceanAir Federal Credit Union. Hubby and I wouldn't bank anywhere else.

Getting a new card since a bad charge on it I think because I used EBay for first time. Anyway bank…read moreimmediately shut my card down. I went in to get a new card and was treated quickly and friendly. I believe I wasn't there more than 15 minutes and walked out with a new card.

I have both my business and personal accounts here. I've yet to have a problem with both accounts…read more The security on the account is great. I tried to make a purchase and the bank let me know that the place on line. Was a shady online site. Great having someone have your back. The staff is always friendly.

I received a letter on January 6th that if my account isn't in good standing in 30 days I could get…read moresent to collections. It was over drawn because I was sick with Covid and couldn't get into the bank to deposit money. Deposits over the phone were not working. Well by The time I received this letter on jan 8th my account was in Good standing with a positive balance. by Jan 8, 2022 The bank already put my account in collections, freezing my bill pay and I couldn't pay bills. The corporate office told me this happens very rarely and is very uncommon. ever since the Zelle scam they treat me very differently. Reminder I have had this bank for 8 years and also hold my business account here for the past 8+ years. :(

Banking facilities are pretty much boilerplate. They could have competitive hours, although of late…read moremost are more accommodating, locations, and excessive fees of course can be a deal breaker. All that being said, what can really set an institution apart, even a bar above the rest, is it's people ~ In person interaction. We were having issues w/a cashier check, from one of our other bank accounts, (a cashier check is supposed to be as valid as cash) so we went back to Chase, where we have numerous accounts, Raul took care of all of all our cash banking needs. He was very efficient, friendly, seemed happy ~ a reflection of his employer, making for a very pleasant experience. This fellow is very young. If he has pride in his work & customer service this early in his career, I'm confident he'll be successful in any endeavor. Chase is lucky to have him.

Ever since the Chase branch near our home closed, this has become the only convenient branch in the…read morearea, and it's been a frustrating experience. It often feels understaffed, which leads to longer waits and limited availability for basic banking services. The ATMs are another recurring issue. Too often they're out of cash or unable to perform certain transactions, and the drive-thru ATM seems to have similar reliability problems. It's incredibly frustrating to make a longer trip only to find that the ATM can't do what you need. Overall, it feels like the level of service has steadily declined over time. With fewer branches available, I would expect the remaining locations to be better staffed and maintained. Instead, it seems like customers are being asked to do more while receiving less service in return.

This is a note to thank Elizabeth Lopez for her professional work when I met with her at the Credit…read moreUnion last week. Elizabeth knew the forms I needed and she maintained a calm and intelligent manner helping me. In the future if I need banking advice, I will ask for her. Thank you, Maryellen Benedetto

Worst bank, they dont help out with nothing, horrible customer service and horrible people branch…read moreshould be shut down 1/1 stars dont recommend.l!​

Rosa is the bank manager there. She's amazing! I moved to Ventura from Boston and she helped make…read morethe transition super smooth with setting up my accounts. All the staff in the bank very nice as well.

From the owner: Banc of California is one of the nation's premier relationship-based business banks, providing…read morebanking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California is the third largest bank headquartered in California and offers a broad range of loan and deposit products and services. The bank also provides full-stack payment processing solutions through its subsidiary, Deepstack Technologies, and serves the Community Association Management industry nationwide with its technology-forward platform, SmartStreet™. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

My family recently purchased a new home, and we were directed to Greg Abrams at American Pacific…read moreMortgage. I could not be more pleased with the service that we received from Greg. Greg was very patient and explained everything to us so that we were fully aware of what was going on during our transaction. Greg also took the time to explain what we needed to do to qualify for different rates and payment options. The entire process was smooth, and we were able to close our loan on time and at a competitive rate. Thanks Greg!

100% Greg at America Pacific Mortgage is outstanding. He's knowledgeable, responsive, and truly…read morecommitted to helping his clients succeed. The entire process was smooth and stress-free thanks to his expertise. Highly recommend him !!!!

We just opened an account at this branch and felt very well served. The manager who worked with us…read morewas a pro. Good money market rate and we left knowing we had selected well. It's early in our business relationship but we see it a great fit for us.

This US bank Ventura branch is the worst ever. I experienced the worst customer service from the…read moreteller Yazmin Garcia. She completely mishandled my transaction and did not even make an attempt to accept responsibility for her mistake. The branch manager was not working that day. Another incompetent teller Adrian claiming to be the manager on duty was totally unprofessional & would not accept responsibility for the horrible customer service I received. I will make sure these incompetent individuals are held accountable for the terrible service.